Banquet Server

TPC River Highlands is a private golf course located in Cromwell, CT, just outside of Hartford. TPC River Highlands' championship golf course hosts the PGA TOUR's Travelers Championship, the largest professional sports event in Connecticut. Along with the world renowned golf course, TPC River Highlands opened a brand-new state of the art 40,000 square foot clubhouse in 2019, featuring three event spaces, covered patios, two full kitchens, and an outdoor event lawn, capable of hosting events from 12-person private dining to 500-person events.

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This position will ensure that all guests receive immediate attention and serve their food and beverage requests promptly and courteously.

QUALIFICATIONS

• High school diploma or equivalent education
• Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience

RESPONSIBILITIES/DUTIES

• Build a common focus and exemplify the behavior that each employee must demonstrate through our TPC Values
• Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease
• Ensure that work stations are properly refilled at the beginning and end of every shift
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved
• Participate in the continuous cleaning and up-keep of all Food and Beverage areas
• Serve only food and beverage items, as outlined by the Banquet event order
• Serve food, beverages, beer, wine and alcoholic beverages in accordance with our approved brand standards
• Perform all assigned side work duties. (Polishing, rolling, organization, etc.)
• Keep all stock prepared and ready for use
• Complete requisition forms for all supplies as needed
• Use the proper garnishes, china, glassware, and flatware for all food and beverages
• Responsible for cleanliness, sanitation and proper set-up of banquet service and storage areas
• Ensure that the Director of Food and Beverage/ Banquet Service Manager or Captain is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is NOT to be served
• Handle any problem that might arise both courteously and professionally
• Set-up and break-down banquet tables, chairs, head tables, display tables, theme decorations and other equipment as requested per Banquet event order or contract
• Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division
• Understands members and guests' comments and complaints and forwards that information immediately to supervisor
• Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position has no direct supervisory responsibilities

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