Retail Associate

3 months ago

Skokie, United States Bloomingdale's Full time
  • Day-1 Medical, Dental, Vision Benefits for eligible colleagues
  • Competitive Pay
  • Paid Time Off
  • Flexible Holiday Time-Off & Flexible Scheduling
  • Fully Funded Education Benefits (100% tuition coverage including books and fees)
  • Instant access to earned wages with PayActiv
  • Enhanced benefits: pet, home & auto insurance & more
  • 401(k) plan options available
  • Bonus earning opportunities
  • Growth potential opportunities
  • Employee Discount at Bloomingdales & Macys Stores

About

Bloomingdales makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdales like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

As a Bloomingdales Omnichannel Sales Professional, your primary role is to guide and inspire our customers wherever they are shopping in-store, online, or virtually. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, your mission will be to establish and cultivate long term, high value client relationships both in-store and digitally. You will use the newest technology to connect to customers via Bloomingdales.com and have access to elevated outreach tools in order to build your business. You will also have access tools to build influence in the social media space. Whether in-store or online, you will serve as a Bloomingdales merchandise and service expert, being available for customers, determining their needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. Omnichannel Sales Professionals are expected to deliver operational excellence by leveraging our stores fulfillment system, executing merchandise to sell standards, and maintaining floor/fitting room standards in order to provide an elevated customer experience.

Essential Functions

  • Put customers quickly at ease, online and in-store; immediately connect with customers to build comfort and trust.
  • Is an expert on product and style, and builds each sale with a confident fashion voice.
  • Actively uses styling and selling technology to deliver the customer experience and drive sales.
  • Uses outreach tools to connect and build relationships, inspiring repeat purchases and building a personal clientele.
  • Has flexibility to manage customer interactions and ability to balance multiple online platforms.
  • Sells the Bloomingdales Loyalist program as the best way to shop at Bloomingdales.
  • Maintains positive working relationships throughout the company.

Qualifications and Competencies

  • High School Diploma or equivalent required.
  • 1 to 2 years related experience.
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
  • Strong communication and problem-solving skills; presents information in a clear, concise manner.
  • Strong interpersonal skills; enjoys meeting and interacting with diverse groups of customers and peers.
  • Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
  • Proficient in mobile device application technology.

Physical Requirements

  • Position requires prolonged periods of standing/walking around store or department.
  • May involve reaching, crouching, kneeling, stooping and color vision.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
  • Frequently lift/move up to 25lbs.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.

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