Technical Support Specialist

2 weeks ago


Lehi, United States Jolt Software Full time

Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growthAbout the role

As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt. You will work as a partner to our customer success managers, shipping and hardware team, product managers, and development team to relay and solve software and hardware issues. Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team. Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.

Qualifications:

  1. Able to work 8 hour shifts on site Mon-Fri (shifts will vary)
  2. Strong verbal and written communication
  3. Ability to de-escalate situations
  4. High level of attention to detail and aptitude for technology


You will stand out if you also have:
  • Previous experience in tech support
  • Ticket tracking software (Salesforce, Jira, etc.)
  • Bilingual in Spanish/English
Benefits and perks
  • Equity in the form of stock options
  • Monthly lifestyle benefits that can be personalized to reduce stress, give time back, impact your family, and spark joy
  • Health, dental, vision, and life insurance
  • Employer HSA contribution
  • 401K self contribution
  • Accrued PTO, with 14 paid company holidays
  • On-site gym with showers and stocked kitchen with weekly lunches


  • Lehi, United States Clozd Full time

    Clozd is a leading provider of technology and services for win-loss analysis. We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more. We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire...


  • Lehi, United States JobNimbus Full time

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things,...


  • Lehi, United States JobNimbus Full time

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things,...


  • Lehi, United States Jolt Software Full time

    Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth! ** **...


  • Lehi, United States JobNimbus Full time

    Job DescriptionJob DescriptionWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU!  This is our “call to adventure” to come check out JobNimbus.  What do you have to lose?  You might make a few new friends, learn about a...


  • Lehi, United States New Balance Athletics, Inc. Full time

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders...


  • Lehi, United States Intelliswift Full time

    Job ID: 24-02732 Marketo Technical Support Lehi, UT Hybrid 12 Months $42.25 per hour on W2 As a member of customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform. This position handles...


  • Lehi, United States Ursus Inc Full time

    JOB TITLE: Technical Support Engineer LOCATION: Lehi, UT PAY RANGE:$32.00 - $42.00/hr DURATION: 1 year TOP 3 SKILLS: Company: Our client a Fortune 500 Software Organization is seeking a Technical Support Engineer to bring onto the team. Job Description: As a member of the customer care team, you will act as a technical resource for our Enterprise and...


  • Lehi, United States Cypress HCM Full time

    We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions...


  • Lehi, United States Cypress HCM Full time

    We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance through quick and friendly delivery of detailed, creative, and flexible solutions...


  • Lehi, Utah, United States Route Full time

    We are RouteBuying stuff online can get messy once you hit that "order" button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That's why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as...


  • Lehi, United States Serenity Healthcare, LLC Full time

    Patient Support Specialist Onsite - Lehi, UT Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Support Specialist for...


  • Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Support SpecialistOnsite – Lehi, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...


  • Lehi, United States Delinea Full time

    About Us: Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over half...


  • Lehi, United States NexHealth Full time

    **Product Support Specialist** at NexHealth Lehi, Utah, United States We connect patients, doctors, and developers to accelerate healthcare innovation. Our customers range from independent doctors offices like Grand Street Dental to public tech companies like SmileDirectClub. We help doctors modernize their businesses, help developers innovate faster, and...


  • Lehi, United States Project Solar Inc. Full time

    **Customer Support Specialist APPLY NOW** Lehi, UT 15 usd / hour Full time ****Job Description**** Email and text message customer support. Our customer support agents work with a variety of different scenarios. Each solar project is unique, and each customer has their own unique needs. 70% of customers talk to our agents before making the commitment to work...


  • Lehi, United States Pattern Full time

    Job Description:Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list!Pattern is the leader in global e-commerce and marketplace acceleration,...


  • Lehi, United States Pattern Full time

    Job Description: Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list! Pattern is the leader in global e-commerce and marketplace acceleration,...


  • Lehi, United States L3Harris Technologies Full time

     Job Title: Sr. Specialist, Systems EngineerJob Code: 10683Job Location: Salt Lake City, UTJob Schedule: 9/80 Job Description: L3Harris’ Communication Systems segment is currently seeking a Senior Specialist Systems Engineer to join our team. This position will be based at our Salt Lake City facility.  Position Overview: This person will be...


  • Lehi, United States Podium Full time

    **Product Support Specialist (Eastern Time Zone)** at Podium Lehi, Utah, Open to Remote * 1-2 years of experience providing support to business customers. * Demonstrated experience improving upon an existing support process in meaningful ways. * Experience supporting online software or Software-as-a-Service (SaaS) customers. * Impressive examples of when...