![Associates Asset Recovery](https://media.trabajo.org/img/noimg.jpg)
3rd Shift Customer Service Rep-Florence SC
2 weeks ago
**Associates Asset Recovery**
**3rd Shift Customer Service Rep-Florence SC**
**Florence, SC - Full Time**
3rd Shift Customer Service Representative
Responsibilities and Duties:
Perform clerical functions relating to all processes
* Manage large amounts of incoming calls
* Generate advanced leads
* Identify and assess customers and drivers needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
**Requirements**
* Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with DRN systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school diploma
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