3rd Shift Customer Service Rep-Florence SC

2 weeks ago


Florence, United States Associates Asset Recovery Full time

**Associates Asset Recovery**

**3rd Shift Customer Service Rep-Florence SC**

**Florence, SC - Full Time**

3rd Shift Customer Service Representative

Responsibilities and Duties:

Perform clerical functions relating to all processes

* Manage large amounts of incoming calls

* Generate advanced leads

* Identify and assess customers and drivers needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/customer service team sales targets and call handling quotas

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies

* Take the extra mile to engage customers

**Requirements**

* Proven customer support experience or experience as a Client Service Representative

* Track record of over-achieving quota

* Strong phone contact handling skills and active listening

* Familiarity with DRN systems and practices

* Customer orientation and ability to adapt/respond to different types of characters

* Excellent communication and presentation skills

* Ability to multi-task, prioritize, and manage time effectively

* High school diploma



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