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  • Registered Nurse

    6 days ago


    Duluth, Minnesota, United States Kaiser Permanente Full time

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  • Registered Nurse

    6 days ago


    Duluth, Minnesota, United States Kaiser Permanente Full time

    Position OverviewThis role entails delivering telephonic guidance and education based on protocols sanctioned by the medical team, while also documenting the advice provided through an automated system. The Baylor Advice Nurse is a seasoned registered nurse who employs the nursing process to assess patient needs over the phone, following organizational...

  • Registered Nurse

    17 hours ago


    Duluth, Minnesota, United States Kaiser Permanente Full time

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    13 hours ago


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    Job SummaryThis position is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communication of advice given via an automated system. The Baylor Advice Nurse is an experienced registered nurse who utilizes the nursing process to evaluate patient needs over the telephone, adhering to...

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    Description: Job Summary:This position is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communication of advice given via an automated system. The Telephone Advice Nurse is an experienced registered nurse who utilizes the nursing process to evaluate patient needs over the telephone,...


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    Job Summary: This position is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communication of advice given via an automated system. The Telephone Advice Nurse is an experienced registered nurse who utilizes the nursing process to evaluate patient needs over the telephone, adhering to...

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Baylor Advice Nurse

2 months ago


Duluth, United States Kaiser Permanente Full time

Description: This position is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communication of advice given via an automated system. The Baylor Advice Nurse is an experienced registered nurse who utilizes the nursing process to evaluate patient needs over the telephone, adhering to organizational policies, procedures and guidelines.Essential Responsibilities:Advice Process: Receives, triages, and responds to telephone calls from members requiring medical and nursing advice by assessing the patient's problem utilizing approved guidelines, directing access to care to include emergent care, urgent care, routine and same day appointments, follow-up and self home care based on outcomes of nursing assessment, and documenting all calls according to established standards. Communicates to physician, HCT or modules, member calls requiring physician involvement, intervention, or follow-up by the physician, HCT, or modules. Provides instruction and education on health maintenance and disease prevention utilizing appropriate guidelines. Responds to emergencies according to Call Center and organizational policies and procedures. Documents calls regarding lab results in accordance with established work flow. Instructs the patient or caller to call back if interventions discussed are not helpful or if additional signs and/or symptoms develop. Ensures caller understands and accepts advice/recommendations given.Other Responsibilities: Contributes to the development of guidelines, procedures, patient education, and training as assigned. Participates in peer review I quality improvement and committee functions as assigned. Understands, interprets and acts on a variety of statistical measurement of individual and call center performance; self-directs own work based on analysis of statistics of self-performance. Is proactive in identifying ways Kaiser Permanente can improve customer service; works in collaboration with other Kaiser Permanente departments. Recommends changes to the information systems to improve quality and speed of response to customers and ease-of-use for call center personnel. Demonstrates progressive proficiency with the utilization of available computer technology. Manages member interactions utilizing appropriate technologies and communications methods: , CarePoint, Etc. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures. Your access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job. May perform other duties as assigned. Basic Qualifications:ExperienceMinimum three (3) years of current experience as a RN in a clinical setting. EducationAssociate's degree.License, Certification, RegistrationCurrent licensure as a Registered Professional Nurse in the State of Georgia (in good standing) or able to obtain prior to date of hire.Additional Requirements:Basic keyboarding skills.Working knowledge of CRT and plete a job specific Assessment. Ability to communicate effectively. Excellent problem solving and critical thinking skills.Preferred Qualifications:Minimum one (1) year of experience in emergency, critical care or ambulatory telephone triage nursing strongly preferred. Bachelor's in nursing degree. Primary Location: Georgia,Duluth,Duluth Contact Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Sun, Mon, Fri, Sat Working Hours Start: 07:00 AM Working Hours End: 11:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: GUPUFCWLocal 1996 Job Level: Individual Contributor Department: Regional Office - 9 Piedmont - Appt Svcs-Call Center Advice - 2808 Pay Range: $37.15 - $41.36 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing. Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest Load More