Intake Specialist

DescriptionSkinner Accident & Injury Lawyers is a dedicated personal injury law firm committed to providing exceptional client service and achieving the best possible results for our clients. We are seeking a detail-oriented, empathetic, and motivated Intake Specialist to join our team and be the first point of contact for prospective clients.Job Summary:As an Intake Representative, you will play a vital role in our firm by handling initial client interactions. Your primary responsibilities include collecting and documenting key information from prospective clients, assessing the viability of their cases, and ensuring a seamless and compassionate intake process. This role requires excellent communication skills, attention to detail, and a client-focused approach.How to Apply:Please submit your resume and a brief cover letter explaining why you are a great fit and explaining any gaps in your work history. Failure to follow these instructions will result in immediate disqualification from consideration. Please don't call.ResponsibilitiesKey Responsibilities:•Serve as the first point of contact for prospective clients via phone, email, or in-person inquiries.•Conduct thorough interviews to gather details about potential personal injury cases, including accident facts, injuries, and damages.•Accurately document client information in the firm's case management system.•Evaluate initial case viability based on established firm criteria and escalate complex cases to the appropriate attorney.•Answer basic questions about the legal process and the firm's services with professionalism and empathy.•Schedule consultations and follow up with potential clients to ensure timely responses.•Maintain confidentiality and comply with all legal and ethical requirements.•Collaborate with other team members to improve intake processes and ensure client satisfaction.QualificationsEducation: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.•Prior experience in customer service, sales, or legal intake is strongly preferred.•Familiarity with personal injury law or legal terminology is a plus.•Exceptional verbal and written communication skills.•Strong organizational skills and attention to detail.•Ability to multitask and work in a fast-paced environment.•Proficient in Microsoft Office Suite.Key Attributes:•Compassionate and client-focused attitude.•Problem-solving mindset with the ability to handle sensitive situations.•Reliable, punctual, and a team player.•Eager to learn and grow within the legal field.Compensation and Benefits:•Competitive salary, commensurate with experience.•Benefits package, paid time off, and retirement plan options.•Opportunities for professional growth and development within the firm.