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Transit Customer Service Representative

4 weeks ago

Pueblo, Colorado, United States City of Pueblo, CO Full time
Salary: $17.50 - $20.15 Hourly
Location : Pueblo, CO
Job Type: Transit
Job Number: 2503-T002
Department: Transit
Opening Date: 03/21/2025
Closing Date: 4/21/2025 11:59 PM Mountain

DESCRIPTIVE STATEMENT:

The Transit Customer Service Representative - Full-Time is a non-exempt position under the general supervision of the Transit Operations Supervisor. The Transit Customer Service Representative ensures quality customer service and promotes a high degree of customer satisfaction related to Transit issues. Sells fare instruments and maintains a balanced daily cash drawer. Provides service instructions to Bus Operators. Serves as administrative support in a clerical capacity. Performs multiple tasks and duties as assigned.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.
DUTIES & RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:
  • Respond to inquiries from citizens and employees pertaining to general bus operation and update customers with information as needed
  • Prepare daily cash flow sheet, count, and deposit previous day's revenue
  • Prepare and assign survey trip sheets to operators
  • Prepare operator's daily schedules in accordance with contractual and regulatory restrictions
  • Collect survey and statistical data related to transit operations and input information into a computer database
  • Prepare transfers to be used on each route, count daily transfer usage per route and record figures on sheets
  • Type, file, and store various correspondence (memos, faxes, letters, etc.) as requested
  • Provide accurate information to citizens on bus routes, times, and transfers
  • Sell fare instruments and maintain a balanced daily cash drawer
  • Prepare bus line-up when required
  • Prepare daily payroll for operators (time sheet inputting and tracking)
  • Forward customer complaints/concerns to Manager
  • Maintain inventory of transit transfers, route maps and Citi-Lift brochures
  • Operates a land mobile radio station and telephone to receive, evaluate and transmit information to appropriate personnel
  • Contact the police and/or fire services on an as needed basis
  • Record and report road calls, buses malfunctions, service disruptions, employee attendance and forward information to the appropriate personnel
  • Perform other duties as assigned
  • Must be able to prioritize assigned duties and meet deadlines. Knowledge of Americans with Disabilities Act (ADA) regulations
PHYSICAL REQUIREMENTS:

The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:

Must have ability to lift and move files and supplies weighing up to 30 pounds. Work is sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching, or stooping to perform filing. Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis. The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers.
KNOWLEDGE, SKILLS & ABILITIES:

The Transit Customer Service Representative - Full-Time shall possess the following knowledge, skills, and abilities:
  • Ability to interface in a friendly manner with all types of customers and co-workers is required.
  • Ability to meet deadlines
  • Skills in organizational processes and good decision-making
  • Knowledge and skills in oral and written communication
  • Knowledge of company policies and procedures, city street locations, bus routes, times, and stops and ten codes
MINIMUM QUALIFICATIONS:

In addition to the knowledge, skills, and abilities listed above the position requires:
  • High School diploma or GED
  • Cash-handling, typing, and computer experience
  • At least one year's experience in customer service or dispatch operations
  • General working knowledge of radio communication systems and proficiency in Excel is preferred
  • A valid driver's license at the time of application, and a valid Colorado driver's license within 30 days of employment
    • License restrictions that may hinder your ability to drive on City business, such as an interlock, will be cause for disqualification
    • During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license
SPECIAL CONDITIONS OF EMPLOYMENT:

All required licenses and certifications must be maintained throughout the term of employment. Failure to obtain or maintain licenses and certifications may result in demotion or termination.
Due to Federal and State Criminal Justice System access requirements, classifications that access and maintain criminal justice information may also be requires, as a condition of employment, to not have been convicted of and/or have pending charges of a felony or misdemeanor crime that would deny or otherwise restrict access to criminal justice information. This requirement applies to all existing City employees as well as external candidates seeking to fill positions that meet the given criteria.

BENEFITS:
The City of Pueblo offers a very rich benefits packet Click on the "Benefits" hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to
Pueblo Transit offers a comprehensive benefit package including vacation, holiday and sick leave as well as medical, dental, vision, and life insurance. Our retirement plan is through Colorado Public Employees' Retirement Association.