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Return to Work Coordinator

2 months ago

Augusta, United States Lincoln Financial Group Full time

The Role at a Glance

We are excited to bring on a motivated and detail-oriented Return to Work Coordinator (RTWC) to our fast-growing team. This entry-level position is a great opportunity for anyone looking to join LFG’s claims department. The position offers many career advancement opportunities, with many of our past Return to Work Coordinators successfully transitioning to promotional roles within a year. The role will support our Integrated Leave Specialists on one of our dedicated major accounts within the Group Protection claims department. The RTWC plays a key role in the engagement of the transitional work population, the documentation of letters and communication, and overall mitigation of lost time cases. What you'll be doing

Support the team and the customer by making informed decisions related to ongoing case management and the return-to-work process. Reach out to claimants via email to confirm their estimated return-to-work plans, actual return to work, and close the claim/leave as appropriate once return to work has been confirmed. Document claims and leaves, to include documentation of return to work and closures, in a clear, concise, and appropriate manner. Act on all feedback and task management recommendations promptly. Communicate effectively verbally and in writing with internal and external customers to provide a recommendable customer experience. Provide additional independent contributions in support of the manager and team goals. What we’re looking for

Must-haves: Advanced computer skills and experience with Microsoft Office (Outlook, Word, Excel, OneNote, Teams) and SharePoint. Quick, accurate data entry, and strong time-management skills. Excellent communication, collaboration, and analytical skills. Well-organized and excellent attention to detail. Ability to multitask and prioritize to effectively manage workflow. Nice-to-haves: An understanding and application of federal and state disability and paid family leave laws (i.e., ADA, FMLA, CFRA, PDL). Strong background in customer service including conflict resolution. Typing speed of 55-60+ wpm. Application Deadline

Applications for this position will be accepted through 07/19/2024, subject to earlier closure due to applicant volume. About The Company

Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com. Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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