Customer Service Representative

6 months ago


Lake Bluff, United States Tandym Group Full time

A retail company in Illinois is looking to add a new Customer Service Specialist to join their growing team in the Greater Chicago area. In this role, the Customer Service Specialist will be responsible for supporting retail customers and end-users with order support, product assistance and troubleshooting.

Responsibilities
The Customer Service Specialist will:

  • Answer customer/consumer calls and e-mails
  • Provide customer service and troubleshooting as needed
  • Respond to consumer online reviews through the portal
  • Arrange for shipment of replacement parts
  • Track and trace delivery of orders
  • Communicate with employees throughout the organization on customer requirements
  • Initiate claim process with customers
  • Organize and maintain claim files
  • Notify the manufacturers of new claims and manage claims to closure
  • Work within several customer portals such as Archway and CommerceHub
  • Assist with general office and data entry projects, as necessary
Qualifications
  • 1+ year of experience in a Customer Service and/or General Office Administration role
  • Associate's Degree
  • Computer savvy
  • Microsoft Office Suite proficient
  • Exceptional phone etiquette
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized


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