Client Services Representative
2 weeks ago
Local to Chicago candidate please.
Hybrid role, 3 days/week to downtown Chicago. IL USA
Major Duties :
• Acts as the primary contact for investment management firms on domestic and/or international trade communication and settlement issues relating to client accounts held at the Bank.
• Responsible for daily cash management of multiple currencies for international portfolios. Determines appropriate cash management action to take. Initiate foreign exchange and call account activity for client accounts
• Coordinates daily with investment managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions
• Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
• Researches and resolves processing inquiries and prepares correcting entries including reversals and rejects.
• Expected to use some initiative but refer more complex problems to supervisors/experts
• Works effectively as a team member but also independently
• Knowledgeable of the core aspects of the job
• Working towards becoming proficient in all areas of the job
Knowledge Required:
- experience on- corporate action/ movement of cash/ settlement/ bank loan/ trade processing
- Experience in financial market – banks or broker – dealer
- Should have an idea on how custodial service works – operational knowledge. Understand details of transaction
- Client servicing experience is required
- Clear communication – oral and written
- Ability to access and review and communicate issues
- Minimum 2 years of experience in custodial services, more is better.
Project Overview:
• Assist Custody Client Servicing partners manage existing settlement and fail correspondence with clients
• Specific process clean-up and management such as PIMCO claim process
• Research and address client and internal issues and queries
• Provide bandwidth for team leaders and managers to support cross-training activities
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