Client Services Representative

2 weeks ago


Chicago, United States Prairie Full time

Local to Chicago candidate please.

Hybrid role, 3 days/week to downtown Chicago. IL USA

Major Duties :

• Acts as the primary contact for investment management firms on domestic and/or international trade communication and settlement issues relating to client accounts held at the Bank.

• Responsible for daily cash management of multiple currencies for international portfolios. Determines appropriate cash management action to take. Initiate foreign exchange and call account activity for client accounts

• Coordinates daily with investment managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions

• Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures

• Researches and resolves processing inquiries and prepares correcting entries including reversals and rejects.

• Expected to use some initiative but refer more complex problems to supervisors/experts

• Works effectively as a team member but also independently

• Knowledgeable of the core aspects of the job

• Working towards becoming proficient in all areas of the job

Knowledge Required:

  • experience on- corporate action/ movement of cash/ settlement/ bank loan/ trade processing
  • Experience in financial market – banks or broker – dealer
  • Should have an idea on how custodial service works – operational knowledge. Understand details of transaction
  • Client servicing experience is required
  • Clear communication – oral and written
  • Ability to access and review and communicate issues
  • Minimum 2 years of experience in custodial services, more is better.

Project Overview:

• Assist Custody Client Servicing partners manage existing settlement and fail correspondence with clients

• Specific process clean-up and management such as PIMCO claim process

• Research and address client and internal issues and queries

• Provide bandwidth for team leaders and managers to support cross-training activities



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