Customer Service Representative, Bilingual
2 weeks ago
**Customer Service Representative, Bilingual**
** FOCCUS Inc. USA - Omaha**
Customer Service Full-Time POSITION DESCRIPTION
POSITION TITLE: Customer Service Representative, Bilingual
DEPARTMENT: FOCCUS Inc. USA
REPORTS TO: Director, FOCCUS
CLASSIFICATION: Regular, Full-Time, Non-Exempt
HOURS PER WEEK: 40
POSITION SUMMARY
FOCCUS, Inc. USA offers marriage preparation and marriage resources to couples and organizations around the world. This position provides call center and email support for the FOCCUS website and services, as well as order fulfillment, management of customer information, and support for conferences and trainings.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Service
o Respond to information requests via phone, email, or in-person
o Listen to and interpret customer needs
o Offer complete solutions, including other products and services and detailed explanations for use
o Reference organization website and resources when responding to questions
o Provide training/instruction to customers on using the system
o Provide technical support for the organization website and resources
o Enter detailed information into support ticket software
o Update and maintain customer information
o Train small and large groups of people how to become FOCCUS and REFOCCUS facilitators in person and using webinars
o Provide Spanish and English translation of email, training materials and other documents
Orders
o Provide secondary support for order fulfillment, including packing, posting, and shipping materials
o Provide secondary support for inventory tracking and maintaining stock of materials
KNOWLEDGE, SKILLS, AND ABILITIES
Effectively communicates technical instructions and general information in person and by phone and email
Actively listens to others and asks questions when clarification is needed
Friendly, courteous attitude in all interactions
Proficient in computer and keyboard skills as well as an ability to learn and effectively use basic computer software
Competency in Microsoft Office and internet browsers
Ability to identify issues and generate and implement effective and timely solutions
Ability to multi-task while maintaining high-quality standards
Confident presenter of prepared materials
Ability to work with difficult customers and stressful situations while maintaining a positive attitude
Ability to type notes/enter data while communicating quickly and accurately with customers on the phone
EDUCATION AND EXPERIENCE
Background in and/or knowledge of the Catholic Church with a demonstrated commitment to the mission of the Church
High school diploma or equivalent required; undergraduate studies or degree preferred
Experience with the FOCCUS Pre-Marriage Inventory preferred
Fluency in Spanish required
WORKING CONDITIONS: PHYSICAL REQUIREMENTS
Routine office environment; ADA-accessible building.
Requires sitting for most of the work duration; involves typing and other repetitive movement.
TRAVEL REQUIREMENTS
5%: Conference and presentation travel
DESCRIPCIN DEL PUESTO
TTULO DEL PUESTO: Representante de servicio al cliente, bilinge
DEPARTAMENTO: FOCCUS Inc. USA
REPORTA A: Director, FOCCUS
FECHA EFECTIVA: July 16, 2021
CLASIFICACIN: Regular, tiempo completo, no exento
HORAS POR SEMANA: 40
RESUMEN DEL PUESTO
FOCCUS Inc. USA ofrece preparacin para el matrimonio y recursos matrimoniales a parejas y organizaciones de todo el mundo. Este puesto proporciona soporte al centro de llamadas y al correo electrnico para los servicios y el sitio web de FOCCUS, as como el cumplimiento de los pedidos, la gestin de la informacin de los clientes y el apoyo a las conferencias y capacitaciones.
PRINCIPALES DEBERES Y RESPONSABILIDADES
Servicio
o Responder a las solicitudes de informacin por telfono, correo electrnico o en persona
o Escuchar e interpretar las necesidades del cliente
o Ofrecer soluciones completas, incluyendo otros productos y servicios y explicaciones detalladas de uso
o Mencionar los recursos y el sitio web de la organizacin al responder a las preguntas
o Proporcionar capacitacin/instruccin a los clientes sobre el uso del sistema
o Proporcionar soporte tcnico para el sitio web y los recursos de la organizacin
o Ingresar informacin detallada en el software "solicitud de soporte"
o Mantener actualizada la informacin de los clientes
o Capacitar a grupos pequeos y grandes de personas para que se conviertan en facilitadores de FOCCUS y REFOCCUS en persona y mediante seminarios web
o Proporcionar traduccin al espaol y al ingls de correos electrnicos, materiales de capacitacin y otros documentos
Pedidos
o Proporcionar soporte secundario para el cumplimiento de pedidos, incluyendo empaquetado, contabilizacin y envo de materiales
o Proporcionar soporte secundario para el seguimiento del inventario y el mantenimiento de las existencias de materiales
CONOCIMIENTOS, HABILIDADES Y DESTREZAS
Comunica eficazmente las instrucciones tcnicas y la informacin general en persona y por telfono y correo electrnico
Escucha activamente a los dems y hace preguntas cuando se necesitan aclaraciones
Actitud amable y corts en todas las interacciones
Diestro en el uso de la computadora y el teclado, as como la capacidad de aprender y utilizar eficazmente los programas informticos bsicos
Competencia en Microsoft Office y navegadores de Internet
Capacidad para identificar problemas y generar e implementar soluciones eficaces y oportunas
Capacidad para realizar varias tareas a la vez que se mantienen los estndares de alta calidad
Presentador seguro de materiales preparados
Capacidad para trabajar con clientes difciles y situaciones estresantes manteniendo una actitud positive
Capacidad para tipear notas/ingresar datos mientras se comunica en forma rpida y precisa con los clientes por telfono
EDUCACIN Y EXPERIENCIA
Antecedentes y/o conocimiento de la Iglesia Catlica con un compromiso demostrado con la misin de la Iglesia
Se requiere ttulo de bachillerato o equivalente; se prefieren estudios de grado o licenciatura
Se prefiere experiencia con el Inventario prematrimonial FOCCUS
Se requiere fluidez en espaol
CONDICIONES DE TRABAJO: REQUISITOS FSICOS
Ambiente de oficina rutinario; edificio con acceso segn la ADA.
Requiere estar sentado la mayor parte del tiempo de trabajo; implica tipear y otros movimientos repetitivos.
REQUISITOS DE VIAJE
5%: Viajes para conferencias y presentaciones
-
Bilingual Customer Service Representative
1 week ago
Omaha, United States North End Teleservices, LLC Full timeJob DescriptionJob DescriptionUnder general supervision, the bilingual customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of customers concerns and inquires. Our bilingual customer service...
-
Customer Service Representative
2 weeks ago
Omaha, United States The Reserves Network Full timeWhen you step into the role of the customer service representative with this property and casualty insurance company, you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service expertise wil Customer Service, Customer Service Representative, Representative, Staffing, Retail, Insurance
-
Customer Service Representative
2 days ago
Omaha, United States Goodwill San Antonio Full timeJob Description Customer Service Representative - 180796 **Description** **This Position is for Nebraska and Iowa Residents Only Up to $13/hr** **GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and collections, serving the worlds biggest brands with tens of...
-
Customer Service Representative
2 weeks ago
Omaha, United States The Reserves Network Inc Full timeJob DescriptionJob DescriptionCustomer Service/Sales Support When you step into the role of the customer service representative, you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service and administrative expertise will strengthen a productive environment where customer satisfaction is a way of...
-
Customer Service Representative
5 days ago
Omaha, United States The Reserves Network Inc Full timeJob DescriptionJob DescriptionClient Services Specialist - Direct Hire When you step into the role of the customer service representative you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service expertise will strengthen a productive environment where quality is a way of life. Your New...
-
Customer Service Representative
21 hours ago
Omaha, United States Performance Food Group Full timeWe Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401 K Employer Matching, Education Assistance, Paid Time Off, and much more. Growth opportunities performing essential work t Customer Service Representative, Customer Service, Representative, High School, Manufacturing, Retail
-
Customer Service Representative- 1st Shift
6 days ago
Omaha, United States Walman Full time** The Walman Optical Company** ** Customer Service Representative- 1st Shift** Omaha, NE 68164 *The **Walman Optical Company** is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value....
-
Customer Service Representative
2 weeks ago
Omaha, United States Waste Connections Full timeWhy Choose Us? We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust...
-
Customer Service Representative
7 days ago
Omaha, United States EMS Inc. Full timeJob DescriptionJob DescriptionCustomer Service Representative At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience. The Position: We are looking for Customer Service agents to join a fast-paced and energetic customer service team. Must be able to answer...
-
Customer Service Representative
7 days ago
Omaha, United States U-Haul Full timeLocation: 5808 S 144th St, Omaha, Nebraska 68137 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
7 days ago
Omaha, United States Helget Gas Products Full timeJOIN OUR TEAM AND GROW WITH US!Customer Service RepresentativeAt Helget Gas Products, we're not your typical call center! We prioritize customer satisfaction over talk time metrics, providing a collaborative environment where you can shine! Join us for a full-time onsite opportunity with no evenings or weekends, ongoing training, and the chance to advance...
-
Customer Service Representative
5 days ago
Omaha, United States Helget Gas Products Full timeJob DescriptionJob DescriptionJOIN OUR TEAM AND GROW WITH US!Customer Service RepresentativeAt Helget Gas Products, we're not your typical call center! We prioritize customer satisfaction over talk time metrics, providing a collaborative environment where you can shine! Join us for a full-time onsite opportunity with no evenings or weekends, ongoing...
-
Evening Customer Service Representative
2 weeks ago
Omaha, United States The Reserves Network Inc Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeWhen you step into the role of the evening customer service representative, you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service and administrative expertise will strengthen a productive environment where customer satisfaction is a...
-
Customer Service Representative
7 days ago
Omaha, United States Genuine Parts Company Full timeSUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods,...
-
Customer Service Representative
2 weeks ago
Omaha, United States Fashion Cleaners Full time**Customer Service Representative** Sep 28, 2021 **If so, wed love to have you join our team at Fashion Cleaners. We are a family-owned, local business that provides high-quality dry cleaning, wet cleaning, and laundry service to the Omaha metro area. We are searching for an enthusiastic, creative, and highly reliable customer service superstar to be the...
-
Customer Service Representative
2 days ago
Omaha, United States Mr. Appliance of Aksarben and Elmwood Park Full timeWe are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our code of values, you show respect and...
-
Customer Service Representative
5 days ago
Omaha, United States Neighborly Full timeWe are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are the voice of Mr. Appliance and the first point of contact for our customers. Exemplifying our code of values, you show respect and...
-
Customer Service Representative
2 weeks ago
Omaha, United States Quipt Home Medical Full timeJob DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativeBranch: Focus Respiratory, a subsidiary of Quipt Home...
-
Customer Service Representative
1 week ago
Omaha, United States Stillwater Insurance Services, Inc. Full timeJob DescriptionJob DescriptionCustomer Services Representatives Omaha, NEJoin our hardworking, collaborative team where your contributions will be celebrated and valued. Why Stillwater? We’re a national insurance provider that offers a full suite of insurance products and services. We strive to be the most respected insurance provider in the United States...
-
Customer Service Representative
2 weeks ago
Omaha, United States Stillwater Insurance Services, Inc. Full timeJob DescriptionJob DescriptionCustomer Services Representatives Omaha, NEJoin our hardworking, collaborative team where your contributions will be celebrated and valued. Why Stillwater? We’re a national insurance provider that offers a full suite of insurance products and services. We strive to be the most respected insurance provider in the United States...
