Customer Service

5 months ago

Cross Hill, United States Whole Foods Market IP, L.P. Full time
Job Description
In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team Trainers work in partnership with Team Leadership, their location's Store Trainer, Team Member Services Generalists, and other qualified Team Members. The Team Trainer supports the high-quality, timely completion of New Member Connections for New Members, and supports Global, Regional, and department-specific training, including Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service. Acts as a role model, maintaining a positive image and providing customer-obsessed service.
PRINCIPAL DUTIES

DUTIES APPLYING TO TEAM TRAINER
  • Ensures new and ongoing store and team training programs are successfully delivered and completed.
  • Works within training deadlines and goals.
  • Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
  • Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
  • Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
  • Attends Team Trainer meetings, as scheduled.
  • Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
  • Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
  • Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
  • Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
  • Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
  • Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
  • Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market's learning systems.
DUTIES APPLYING TO ALL POSITIONS
  • Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market's Dress Code policy; works all scheduled shifts and attends required trainings and meetings.
  • Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
  • Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market's cleanliness and safety standards.
  • Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
  • Immediately reports safety hazards and violations.
  • Performs other duties as assigned by Store, Regional, or Global Leadership.
PRINCIPAL SKILLS

SKILLS APPLYING TO TEAM TRAINER
  • Comfortable speaking with small and large groups and inspiring others.
  • Capable of teaching others in a constructive and positive manner.
  • General computer skills and basic knowledge of software applications (MS Office Suite).
  • Working knowledge of Whole Foods Market's learning systems.
SKILLS APPLYING TO ALL POSITIONS
  • Strong communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Passion for high-quality foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with Whole Foods Market's quality goals.
EXPERIENCE

6 months of Whole Foods Market experience (or equivalent retail training experience).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS
  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
  • Ability to work in wet and/or cold environments.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.


Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

  • Customer Service Representative

    5 days ago

    Cedar Hill, Tennessee, United States Sudden Service Full time

    Estimated Salary: $12-$15 per hourAs a Retail Team Member at Sudden Service, you can expect to earn a competitive hourly wage, ranging from $12 to $15 per hour, depending on your level of experience and qualifications. This rate is based on industry standards and takes into account the costs of living in our local area.Job DescriptionIn this dynamic role,...

  • Customer Service Ambassador

    2 weeks ago

    Cross City, Florida, United States Family Dollar Full time

    Job Summary:  As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary role will be to greet customers and assist them with selecting merchandise.  Key Responsibilities:Provide exceptional customer serviceGreet customers and assist with selection of merchandiseComplete...

  • Customer Service Associate

    4 days ago

    Cross City, Florida, United States Family Dollar Full time

    **Job Summary:**We are seeking a highly motivated Customer Service Associate to join our team at Family Dollar. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers.**Responsibilities:**Provide outstanding customer service, answering questions and...

  • Customer Service Ambassador

    4 weeks ago

    Woods Cross, Utah, United States Mountain America Credit Union Full time

    About the RoleWe are seeking a skilled Customer Service Ambassador to join our team at Mountain America Credit Union. As a key member of our staff, you will be responsible for providing exceptional service to our members, helping them achieve their financial goals.As a Retail Banking Specialist, you will be the face of our organization, interacting with...

  • Customer Service Lead

    2 months ago

    Woods Cross, United States MOD Pizza Full time

    MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve. Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right...

  • Sales and Customer Service Representative

    2 weeks ago

    Cross Anchor, South Carolina, United States GPM Investments Full time

    At GPM Investments, we are seeking a highly skilled Sales and Customer Service Representative to join our team. As a Sales Associate, you will be responsible for greeting customers in a friendly manner as they enter the store, ringing customer sales using an electronic cash register, and assisting with shift change by counting money in the cash drawer at the...

  • Customer Service Representative

    4 weeks ago

    Owens Cross Roads, Alabama, United States Walgreens Full time

    Company Overview: As a leading pharmacy and retail company, Walgreens is dedicated to providing excellent customer service and supporting the health and well-being of our communities.Estimated Salary: $40,000 - $60,000 per year based on location and experience.Job Description: As a Customer Service Associate at Walgreens, you will be responsible for...

  • Customer Service Representative

    4 days ago

    Owens Cross Roads, Alabama, United States Wal-Mart Stores , Inc. Full time

    **Job Summary**This Customer Service Representative role is perfect for those who enjoy working in a fast-paced retail environment and have a passion for delivering exceptional customer experiences.About the PositionAs a key member of our front-end services team, you will be responsible for providing outstanding customer service, operating cash registers,...

  • US Postal Service Mail Operations Specialist

    4 weeks ago

    Holy Cross, Alaska, United States US Postal Service Full time

    Company Overview:The United States Postal Service is a self-financing agency of the federal government, and as a Postmaster Relief with USPS, you will play a crucial role in ensuring the efficient operation of our mail processing facilities.About the Job:We are seeking a highly skilled and detail-oriented individual to fill the position of Postmaster Relief....

  • RURAL CARR ASSOC/SRV REG RTE

    1 month ago

    CROSS, United States US Postal Service Full time

    US Postal Service - 1836 RANGER DR [Mail Carrier / Package Handler / Delivery Driver] As a Rural Carrier Associate with USPS, you will: Case, deliver, and collect mail along a prescribed rural route using a vehicle; Provide customers on the route with a variety of services...Apply Today >>

  • Customer Service Ambassador

    3 weeks ago

    Owens Cross Roads, Alabama, United States Wal-Mart Stores , Inc. Full time

    About the JobThe Cashier & Front End Services position at Walmart Stores Inc. is an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills. As a Cashier, you will be responsible for handling customer transactions, operating equipment, and maintaining a clean store environment.

  • Store Customer Service Specialist

    4 weeks ago

    Owens Cross Roads, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Coordinator

    3 weeks ago

    Pleasant Hill, United States Communication Innovators Full time

    Job Summary:The Customer Service Coordinator has a vital role within our company, acting as the first point of contact for customers and ensuring their needs are met with efficiency and professionalism. This role requires excellent communication skills, a customer-first mindset, and the ability to handle various tasks simultaneously.Key...

  • Customer Service Representative

    4 days ago

    Richmond Hill, New York, United States Dairy Queen Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Dairy Queen. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that customers have an enjoyable experience at our restaurant.ResponsibilitiesYour responsibilities as a Customer Service Representative will...

  • Customer Service Coordinator

    3 weeks ago

    Pleasant Hill, United States Communication Innovators Full time

    Job Summary:The Customer Service Coordinator has a vital role within our company, acting as the first point of contact for customers and ensuring their needs are met with efficiency and professionalism. This role requires excellent communication skills, a customer-first mindset, and the ability to handle various tasks simultaneously.Key...

  • Customer Service Representative

    4 days ago

    Rock Hill, Missouri, United States KWIK FILL Full time

    **About the Role:** At KWIK FILL, we are committed to providing our customers with an exceptional shopping experience. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive the highest level of service and support. Your primary responsibilities will include operating the cash register, handling customer...

  • Customer Service Associate

    4 days ago

    Olive Hill, Kentucky, United States Family Dollar Full time

    At Family Dollar, we are seeking a skilled Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers.The estimated salary for this role is $35,000 - $45,000 per year, depending on location and experience....

  • Customer Service Representative

    1 week ago

    Rocky Hill, Connecticut, United States Stop & Shop Full time

    We are looking for a highly motivated Customer Service Representative to join our team at Food Lion. As a Customer Service Representative, you will be responsible for responding to customer inquiries, resolving any issues they may have, and promoting our products to customers. This is an excellent opportunity for individuals who are passionate about...

  • Customer Service Ambassador

    2 weeks ago

    Cedar Hill, Texas, United States Circle K Full time

    Join Circle K as a Customer Service Ambassador and make a difference in our customers' lives. As a key member of our team, you will be responsible for providing excellent customer service, resolving issues, and maintaining a clean and safe store environment. The estimated salary for this position is $28,000 - $35,000 per year.Our VisionWe are committed to...

  • Customer Service Ambassador

    4 days ago

    Oxon Hill, Maryland, United States McDonald's Restaurants Full time

    OverviewWe are seeking a Customer Service Ambassador to join our team at McDonald's Restaurants. As a Customer Service Ambassador, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers.Estimated Salary: $40,000 - $60,000 per year, depending on location and experience.Job Description:In this role,...