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Client Services Coordinator

3 months ago

Ellsworth, United States Northern Light Health Full time
Northern Light Maine Coast Hospital

Department: Mammography

Position is located: Northern Light Maine Coast Hospital

Work Type: Full Time

Hours Per Week: 40 Hours per Week

Work Schedule: 8:00 AM to 4:30 PM

Summary:

Reports to the Manager, Radiology. Functions support include, but are not limited to: patient scheduling, pre-admission registration, order entry, film file maintenance, report file maintenance and radiology information system file maintenance. Acts as a frequent liaison with Patient Accounts, Billing, Coding, Registration, and Insurance verification. Frequent contact with physicians, patients and the public.

Responsibilities:

  • Verifies that current and pertinent patient demographics, dates and insurance information are obtained.
  • Verifies that all information input into the computer is accurate and complete.
  • Verifies that appropriate signatures/authorizations are obtained on chart.
  • Verifies that copies of outpatient records are distributed according to procedure.
  • Works closely with Medical Imaging Technical Staff and Physicians regarding patient charts and procedures.
  • Assists the DMI with developing a protocol that ensures all needed exam information is placed in the IS in a timely fashion.
  • Performs entry of outpatient walk-ns and add-ons.
  • Ensures film files are correctly coded and filed.
  • Performs merging of current films with prior Medical Center films.
  • Performs film sign-outs to include that films on loan are properly signed out.
  • Performs follow-up on films not returned on a timely basis.
  • Obtain prior comparison images in a timely fashion.
  • Helps to monitor system performance to ensure that radiographic reports are dictated, transcribed, distributed and filed on a timely basis.
  • Radiology Information System (Meditech FUJI PACS)
  • In conjunction with other members of department management, ensures that all orders are input on a daily basis and processed correctly.
  • Able to respond to coworker's questions regarding features and functions of the system.
  • Helps to monitor response time for patient scheduling, order entry and related functions on a periodic basis.
  • Able to push images to outside facilities.
  • Accurately logs daily patient work and updates patient information in the Meditech system.
  • Responsible for scheduling exams for various areas within Medical Imaging including CT, Fluoroscopy and U/S, MAM, MRI,NM, DXA
  • Appropriately determines a suitable time slot for each exam.
  • Relays the proper instructions and preps to patients and/or doctors offices for all exams.
  • Coordinates multiple exams for Fluoroscopy, CT Scan, Ultrasound and Mammography.
  • Ensures the exams follow a logical order with preps in correct sequence.
  • Releases x-rays to patients and/or doctors' offices after getting signed release by the patient and pre-packages all films to be picked up in advance for outside appointments.
  • Logs all clinic films to be read.
  • Acts as a chaperone for exams as needed.
  • Greets patients and ensures each department is aware of their patient's arrival in a timely fashion.
  • Answers patients' questions in a courteous and professional manner.
  • Reschedules appointments as necessary.
  • Retrieves records/films for physicians for examination.
  • Mails reports to outside offices.
  • Types and distributes exam schedules for the following day.
  • Prepares paperwork and envelopes in advance for the next day's exams
  • Performs additional tasks as assigned.
Other Information:

Competencies and Skills
  • Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
  • Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
  • Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
  • Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
  • Required High School Diploma/General Educational Development (GED)
Working Conditions
  • Potential exposure to hazardous materials.
  • Prolonged periods of sitting.
  • Potential exposure to noxious odors.