Senior Voice Engineer
2 weeks ago
At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally. To augment our enterprise digital transformation offerings, we recently incorporated a new business consulting unit with a dedicated team of expert consultants into our operations.
As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are looking for a Voice Engineer specializing in our 'Contact Centre' offering. You will play an integral role towards the development of our own bespoke CPaaS “Toku” product, as well as having the guidance and training to upskill and develop expertise on other emerging CC products such as Amazon Connect .
Want to be part of our journey?
What will you be doing?
The Voice Engineer will be responsible for overseeing the design, testing, and deployment of the Voice infrastructure for Toku in APAC.
Oversee the design, testing, and deployment of Voice infrastructure, including IVR, VoIP phones, and infrastructure components such as SIP TRUNK/ISDN, PBXs, encryption devices, conference bridges, and call management servers.
Gather technical requirements from customers and develop low-level designs, implement solutions, and create user acceptance plans.
Stay updated with current secure communications devices and technologies, evaluate new software revisions/feature sets/patches, and conduct trade studies.
Conduct technical briefings with internal teams and customer representatives, and develop system documentation and drawings such as specifications, logical and physical architecture, and interconnect diagrams.
Demonstrate expertise in IVR and Contact Center technology, and build integrations across SSO/AD, CRM, case management, WFM, and other related contact centre solutions.
Utilize software development skills in Python or other programming languages to develop custom solutions or scripts as needed.
Work with vendors, suppliers, and principals to deliver projects on time and within budget.
We'd love to hear from you if you have:
A Bachelor's Degree in Computer Science or any related field.
3-5 years of experience in Voice engineering, preferably with a background in contact center technologies such as Cisco, Avaya, Genesys, or other voice systems.
Strong knowledge of IVR and Contact Center technology.
Experience and expertise in building integrations across SSO/AD, CRM, case management, WFM, and other related contact center solutions.
Experience with software development using one or more development or scripting languages such as Python, Java, Golang, Node.js, PowerShell, C#, or Laravel would be a plus.
Experience using and leveraging APIs.
Excellent communication skills and ability to work with vendors, suppliers, and principals.
Ability to work independently and in a team environment.
Strong problem-solving skills and attention to detail.
What would you get?
Training and Development
Discretionary Yearly Bonus & Salary Review
Healthcare Coverage based on location
20 days Paid Annual Leave (excluding Bank holidays)
#J-18808-Ljbffr
-
Network Voice Sales Engineer II
2 weeks ago
Cincinnati, United States altafiber Full timeJob Purpose This position reports directly to the Director of Solutions Development. This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support, assist in the development of other Network Sales Engineers, and...
-
Network Voice Sales Engineer II
3 weeks ago
Cincinnati, United States altafiber Full timeJob Purpose This position reports directly to the Director of Solutions Development. This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support, assist in the development of other Network Sales Engineers, and...
-
Network Voice Sales Engineer II
3 weeks ago
Cincinnati, United States altafiber Full timeJob Purpose This position reports directly to the Director of Solutions Development. This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support, assist in the development of other Network Sales Engineers, and...
-
Senior Service Engineer
7 days ago
Cincinnati, United States Hamilton County Full timeHamilton County Senior Service Engineer Cincinnati , Ohio Apply Now Mapvision, Inc. at 5601 Creek Rd., Ste. C, Cincinnati, OH 45242, seeks Senior Service Engineer.Requires Master's in Industrial Engineering, Mechanical Engineering., Electrical Engineering, or related field + 24 months experience as an industrial engineer.The position is for case management...
-
Senior Mechanical Engineer
4 days ago
Cincinnati, United States KFI Engineers Full timeJob Description Job Description POSITION SPECIFICATION Position Senior Mechanical Engineer - UCE Organization KFI Engineers (KFI) Reporting Relationship Senior Project Manager, Utilities and Central Energy (UCE) COMPANY BACKGROUND KFI Engineers is a recognized industry leader in facility infrastructure design and performance. Since 1996, our culture of...
-
Senior Project Engineer
1 month ago
Cincinnati, United States THP Limited Inc Full timeSenior Project Engineer THP Limited, Inc. is adding a full-time structural design engineer with 4-6 years of experience. This position can be in either our Cincinnati or Cleveland office. The Senior Project Engineer is responsible for the structural design of many building types and management of small projects. Projects include new construction and retrofit...
-
Senior Bridge Engineer
11 hours ago
Cincinnati, United States System One Full timeJob Description: Senior Bridge EngineerLocation: Cleveland, Columbus or Cincinnati, OhioOur Ohio offices are seeking a Senior Bridge Engineer with over 10 years of experience in bridge design to join our established transportation practice. This role involves working on a variety of projects, includ...
-
Senior Project Engineer/Traffic Engineer
2 weeks ago
Cincinnati, United States The Alexander Group Human Resource Consultants, INC. Full timeWe are currently seeking a proven professional to work on various projects within our Transportation Market. The Senior Project Engineer/Traffic Engineer will have demonstrated leadership and technical experience in the Ohio Department of Transportation (ODOT) and municipal projects. Our Senior Project Engineer/Traffic Engineer will have the opportunity to...
-
Senior Service Engineer
4 days ago
Cincinnati, United States Mapvision Ltd. Full timeMapvision, Inc. at 5601 Creek Rd., Ste. C, Cincinnati, OH 45242, seeks Senior Service Engineer. Requires Master's degree in Industrial Engineering, Mechanical Engineering, Electrical Engineering, or related field plus 24 months experience as an industrial engineer. The position is for case management of software for in-line inspection for the automotive...
-
Senior Project Engineer/Traffic Engineer
2 weeks ago
Cincinnati, United States The Alexander Group Human Resource Consultants, INC. Full timeWe are currently seeking a proven professional to work on various projects within our Transportation Market. The Senior Project Engineer/Traffic Engineer will have demonstrated leadership and technical experience in the Ohio Department of Transportation (ODOT) and municipal projects. Our Senior Project Engineer/Traffic Engineer will have the opportunity to...
-
Senior Electrical Engineer
6 days ago
Cincinnati, United States Fishbeck, Thompson, Carr & Huber, Inc. (FTCH) Full timePosition:Senior Electrical EngineerLocation:Cincinnati, OHJob Id:1717# of Openings:1Senior Electrical EngineerLocation Any Fishbeck officeJob Summary Fishbeck has an immediate full-time opening for a detail-oriented Senior Electrical Engineer in any Fishbeck office. The candidate should have a minimum of 10 years of experience designing power...
-
Senior Electrical Engineer
7 days ago
Cincinnati, United States Fishbeck, Thompson, Carr & Huber, Inc. (FTCH) Full timePosition: Senior Electrical Engineer Location: Cincinnati, OH Job Id: 1717 # of Openings: 1 Senior Electrical Engineer Location Any Fishbeck office Job Summary Fishbeck has an immediate full-time opening for a detail-oriented Senior Electrical Engineer in any Fishbeck office. The candidate should have a minimum of 10 years of experience designing power...
-
Senior Electrical Engineer
3 weeks ago
Cincinnati, United States Fishbeck, Thompson, Carr & Huber, Inc. (FTCH) Full timePosition: Senior Electrical EngineerLocation:Cincinnati, OHJob Id: 1717# of Openings: 1Senior Electrical Engineer Location Any Fishbeck office Job Summary Fishbeck has an immediate full-time opening for a detail-oriented Senior Electrical Engineer in any Fishbeck office. The candidate should have a minimum of 10 years of experience designing power...
-
Senior Electrical Engineer
2 weeks ago
Cincinnati, United States GENTHERM MEDICAL, LLC Full timeGENTHERM MEDICAL, LLC Senior Electrical Engineer Cincinnati , Ohio Apply Now At Gentherm, we say, "It's about the person." We're with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything...
-
Senior Electrical Engineer
3 weeks ago
Cincinnati, United States Nenni and Associates Full timeOverview: Our client is a very well-established consulting engineering firm that is currently seeking a Senior Electrical Engineer to join their team within the Cincinnati market! Job Duties and Responsibilities: Collaborate and mentor junior engineers to design the electrical and lighting components of energy-efficient buildings. Knowledge of building life...
-
Senior Structural Engineer
1 month ago
Cincinnati, United States CareerBuilder Full timePosition: Senior Structural Engineer Location: Cincinnati, OH Job Id: 1337 # of Openings: 1 Senior Structural Engineer Location Cincinnati, OH Job Summary Fishbeck is seeking a talented Senior Structural Engineer that has an established career in structural engineering and project management. The selected candidate will work on a variety of building,...
-
Senior Structural Engineer
1 month ago
Cincinnati, United States Fishbeck, Thompson, Carr & Huber, Inc. (FTCH) Full timePosition: Senior Structural Engineer Location: Cincinnati, OH Job Id: 1725 # of Openings: 1 Senior Structural Engineer Location Any of our offices (check website) Job Summary Fishbeck is seeking a talented Senior Structural Engineer...
-
Senior Bridge Engineer
1 week ago
Cincinnati, United States System One Full timeJob Description: Senior Bridge Engineer Location: Cleveland, Columbus or Cincinnati, Ohio Our Ohio offices are seeking a Senior Bridge Engineer with over 10 years of experience in bridge design to join our established transportation practice. This role involves working on a variety of projects, including the design of new structures as well as the...
-
Senior Bridge Engineer
6 days ago
Cincinnati, United States System One Holdings, LLC Full timeJob Description: Senior Bridge Engineer Location: Cleveland, Columbus or Cincinnati, OhioOur Ohio offices are seeking a Senior Bridge Engineer with over 10 years of experience in bridge design to join our established transportation practice. This role involves working on a variety of projects, including the design of new structures as well as the evaluation,...
-
Senior Mechanical Engineer
4 days ago
Cincinnati, United States KFI Engineers PC Full timeJob DescriptionJob DescriptionPOSITION SPECIFICATIONPosition Senior Mechanical Engineer - UCEOrganization KFI Engineers (KFI)Reporting Relationship Senior Project Manager, Utilities and Central Energy (UCE)COMPANY BACKGROUNDKFI Engineers is a recognized industry leader in facility infrastructure design and performance. Since 1996, our culture of...