Client Service Coordinator

4 weeks ago

Merrimack, United States Banfield Full time

ESSENTIAL RESPONSIBILITIES AND TASKS ? Live and exemplify the Five Principles of Mars, Inc. within self and team. ? Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. ? Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. ? Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. ? Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. ? Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. ? Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. ? Conduct administrative functions as necessary. ? Other job duties as assigned. THE FIVE PRINCIPLES ? Quality The consumer is our boss, quality is our work and value for money is our goal. ? Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. ? Mutuality A mutual benefit is a shared benefit; a shared benefit will endure. ? Efficiency We use resources to the full, waste nothing and do only what we can do best. ? Freedom We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership ? Customer Focus ? Peer Relationships ? Integrity & Trust ? Action Oriented ? Listening Functional ? Preventative care and OWPs Position Description Client Service Coordinator - Job Description.docx 2 of 3 Last Revised: 08/20/2013 JP ? Communication Skills ? Client Service Skills ? Priority Setting ? Time Management CAPABILITIES AND EXPERIENCE (CAN DO) ? Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. ? Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. ? Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. ? Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. ? Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. ? Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. ? Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. ? Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILLDO) ? Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. ? Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. ? Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. ? Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned. ? Independence Able and willing to perform tasks and duties without supervision. ? Tolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS ? Ability to work at a computer for long periods of time. ? Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) ? Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. ? Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. ? The noise level in the work environment is moderately high. ? Requires sufficient ambulatory skills in order to perform duties while at hospital. ? Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. ? Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. ? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Description Client Service Coordinator - Job Description.docx 3 of 3 Last Revised: 08/20/2013 JP ? Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING ? High School Diploma or equivalent preferred. ? Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. ? One year related experience required with customer service preferred. ? Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

  • Client Service Coordinator

    4 weeks ago

    Merrimack, United States Banfield Pet Hospital Full time

    Docx 2 of 3 Last Revised: 08/20/2013 JP - Communication Skills - Client Service Skills - Priority Setting - Time Management CAPABILITIES AND EXPERIENCE (CAN DO) - Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shift Client Service, Coordinator, Service, Skills, Animal Care, Retail, Client

  • Client Service Coordinator

    3 weeks ago

    Merrimack, United States Banfield Pet Hospital Full time

    Docx 2 of 3 Last Revised: 08/20/2013 JP - Communication Skills - Client Service Skills - Priority Setting - Time Management CAPABILITIES AND EXPERIENCE (CAN DO) - Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shift Client Service, Coordinator, Service, Skills, Animal Care, Retail, Client

  • Client Service Coordinator

    4 weeks ago

    Merrimack, United States Banfield Full time

    ESSENTIAL RESPONSIBILITIES AND TASKS  Live and exemplify the Five Principles of Mars, Inc. within self and team.  Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.  Maximize the number of pets seen by the hospital...

  • Client Service Coordinator

    3 weeks ago

    Merrimack, United States Banfield Full time

    ESSENTIAL RESPONSIBILITIES AND TASKS  Live and exemplify the Five Principles of Mars, Inc. within self and team.  Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.  Maximize the number of pets seen by the hospital...

  • Client Service Coordinator

    6 days ago

    Merrimack, United States Banfield, The Pet Hospital Full time

    ESSENTIAL RESPONSIBILITIES AND TASKSLive and exemplify the Five Principles of Mars, Inc. within self and team.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through...

  • Client Services Representative

    5 days ago

    Merrimack, New Hampshire, United States National Veterinary Associates Full time

    Merrimack Veterinary Hospital is a well-established 5 doctor Veterinary hospital that offers care for feline, canine, and exotic pets 6 days a week. We have a Full Time job opening for a friendly and enthusiastic individual in our busy front office. Client Service, Representative, Customer Service, Hospital, Retail, Health, Client

  • Senior Manager, Client Service Operations

    1 month ago

    Merrimack, United States Fidelity Investments Full time

    Job Description: Senior Account Manager - Implementation Role As a Senior Account Manager supporting Fidelity Health's Clients you will combine strong consultative account management skills with a deep knowledge of reimbursement account plan administration (i.e. Flexible Spending Accounts, Health Reimbursement Arrangements). Working both collaboratively...

  • Senior Manager, Client Service Operations

    3 weeks ago

    Merrimack, United States Fidelity Investments Full time

    Job Description: Senior Account Manager - Implementation Role As a Senior Account Manager supporting Fidelity Health's Clients you will combine strong consultative account management skills with a deep knowledge of reimbursement account plan administration (i.e. Flexible Spending Accounts, Health Reimbursement Arrangements). Working both collaboratively...

  • Vp, Service Delivery Leader- Retirement Services

    2 weeks ago

    Merrimack, United States Fidelity Investments Full time

    **Join our multifaceted and innovative team as a Vice President of Service Delivery (VPSD) and you will be accountable for overall service delivery across all products for a number of clients! **The **Expertise** We’re Looking For**: - Requires a minimum of 10 years related experience with a proven understanding of the following benefits areas: Defined...

  • VP, Service Delivery Leader- Retirement Services

    1 week ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:Join our multifaceted and innovative team as a Vice President of Service Delivery (VPSD) and you will be accountable for overall service delivery across all products for a number of clients! The Expertise We re Looking ForRequires a minimum of 10 years related experience with a proven understanding of the following benefits areas: Defined...

  • Director, Strategic Client Migrations Execution

    2 months ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:The Director Strategic Migrations Execution will utilize their organizational, managerial, and project manager skills to ensure the best outcomes for our client, their participants and Fidelity. The Expertise We re Looking ForBachelor's degree or equivalent work experience in benefits administration8-10 years interacting with client data and...

  • Director, Strategic Client Migrations Execution

    3 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:The Director Strategic Migrations Execution will utilize their organizational, managerial, and project manager skills to ensure the best outcomes for our client, their participants and Fidelity. The Expertise We re Looking ForBachelor's degree or equivalent work experience in benefits administration8-10 years interacting with client data and...

  • Client Team Manager Mid-Market DB

    2 weeks ago

    Merrimack, United States Fidelity Investments Full time

    Job Description: In Workplace Investing, the Client Team Manager's primary responsibility is providing day-to-day management of a team of associates that perform Defined Benefit administration services to Fidelity Defined Benefit clients. The Client Team Manager will also have overall responsibility for the client relationships on a book of clients as a...

  • Client Team Manager Mid-Market DB

    2 weeks ago

    Merrimack, United States Fidelity Investments Full time

    Job Description: In Workplace Investing, the Client Team Manager's primary responsibility is providing day-to-day management of a team of associates that perform Defined Benefit administration services to Fidelity Defined Benefit clients. The Client Team Manager will also have overall responsibility for the client relationships on a book of clients as a...

  • Client Team Manager Mid-Market DB

    4 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:In Workplace Investing, the Client Team Manager s primary responsibility is providing day-to-day management of a team of associates that perform Defined Benefit administration services to Fidelity Defined Benefit clients. The Client Team Manager will also have overall responsibility for the client relationships on a book of clients as a...

  • Client Team Manager Mid-Market DB

    4 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description: In Workplace Investing, the Client Team Manager s primary responsibility is providing day-to-day management of a team of associates that perform Defined Benefit administration services to Fidelity Defined Benefit clients. The Client Team Manager will also have overall responsibility for the client relationships on a book of clients as a...

  • Client Team Manager Mid-Market DB

    3 weeks ago

    Merrimack, United States Fidelity TalentSource LLC Full time

    Job Description:In Workplace Investing, the Client Team Manager s primary responsibility is providing day-to-day management of a team of associates that perform Defined Benefit administration services to Fidelity Defined Benefit clients. The Client Team Manager will also have overall responsibility for the client relationships on a book of clients as a...

  • Principal C# Service Designer

    4 weeks ago

    Merrimack, United States Aquinas Consulting Full time

    Job DescriptionJob DescriptionAquinas Consulting is currently look to fill a Principal C# Service Designer Job in Merrimack, NH for one of our key clients in the Manufacturing Industry. In this role, you will collaborate with other engineering professionals to develop cutting edge Medical Device products that are used every day to improve people’s health...

  • Principal C# Service Designer

    3 weeks ago

    Merrimack, United States Aquinas Consulting Full time

    Job DescriptionJob DescriptionAquinas Consulting is currently look to fill a Principal C# Service Designer Job in Merrimack, NH for one of our key clients in the Manufacturing Industry. In this role, you will collaborate with other engineering professionals to develop cutting edge Medical Device products that are used every day to improve people’s health...

  • Dental Patient Care Coordinator

    3 weeks ago

    Merrimack, United States Merrimack Smiles Full time

    **About us** Merrimack Smiles is a small business in Merrimack, NH. We are professional, agile and customer-centric. Our work environment includes: - Modern office setting - Growth opportunities - Relaxed atmosphere - Safe work environment - Lively atmosphere Patient Care Coordinator **Duties**: - Greet and check-in patients at the front desk -...