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Customer Service Representative
2 months ago
Benefits:
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Customer Service Representative
Benefits/Perks
Competitive Compensation
Team Environment
Career Growth Opportunities
Direct Coaching and Mentoring
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure.
Responsibilities
Conducting events-based and business to business presentations for our clients
Creating brand awareness and business development
Learning the foundations of sales and marketing techniques
Use best practices in customer service techniques to develop rapport and build relationships with customers
Training and developing new representatives
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Ability to work independently and with little to no supervision
Excellent verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
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