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Admin: Service Verification Associate

2 months ago

Jenkintown, United States ModivCare Full time

CareGivers America, a Modivcare Company, is a regional provider of Non-Medical Home Care, Home Health and Private Duty Nursing services. We have 22 offices in Pennsylvania, serving 40+ counties and we are continuing to grow.

We are seeking a Service Verification Associate for our JenkintownOffice Location

JOB SUMMARY

The Service Verification Associate will be responsible for managing accurate and timely processing of employee timesheets and ensuring compliance with payroll deadlines. This role will work closely with employees, branch operations, and the Quality Assurance Department to maintain efficient and error-free timesheet records
PAY AND BENEFITS:

  • Direct Deposit
  • Paid Time Off
  • Health, Dental, STD, LIFE, Critical Illness benefits
  • 401(k) match of up to 6%
  • Employee Discount Program (includes cell phone discounts, car maintenance, entertainment, and more)
  • Free Background Checks & TB Screening
  • EAP
  • $15/hr
YOU WILL:
  • Manage the current employee caseload by ensuring all timesheets are received by the weekly payroll deadline.
  • Verify and ensure timesheets are correctly filled out by the employee, reviewing for accuracy, and completeness.
  • Complete data entry and shift confirmation of all shifts worked in the appropriate Electronic Health Record (EHR) platform
  • Communicate with employees to follow up on any timesheet errors that can be resolved without the assistance of the Care Coordination department.
  • Run EHR reports to send mass communications to employees with missing timesheets or shift discrepancies, providing clear instructions for corrections.
  • Follow up with employees through a text and/or phone call throughout the payroll week to collect any outstanding timesheets from the most recent payroll period and/or previous payroll periods.
  • Assist branches and the Quality Assurance Department with service verification audit requests related to manual timesheets.
  • Maintain strict confidentiality regarding all aspects of job responsibilities, ensuring compliance with HIPAA Privacy and Security Rules.
  • Ensure compliance with applicable state and federal regulations, company policies/procedures, and accreditation standards related to manual timesheet entry.
  • Monitor and assist with employee compliance for clocking in and out using the Electronic Visit Verification (EVV) system.
  • Regularly monitor the EVV Dashboard to ensure clock in and clock out are properly recorded in the client's schedule.
  • Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
  • Computer literacy including working knowledge of Microsoft Office applications (Outlook, Word, Excel).
  • Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused..
  • Promotes teamwork by fostering a positive, transparent, and focused working environment which achieves maximum results..
  • Proficiency in using Electronic Health Record (EHR) platforms and timekeeping systems.
  • Strong organizational and multitasking abilities, with the capacity to meet deadlines in a fast-paced environment.
  • Familiarity with HIPAA Privacy and Security Rules and other relevant regulations is preferred.


CORE VALUES
  • We treat everyone with dignity and RESPECT
  • We earn the TRUST of our members, and each other
  • We provide RELIABLE services that open doors
  • We serve with courtesy and COMPASSION
  • We prioritize SAFETY
  • We communicate with purpose and TRANSPARENCY


Equal Opportunity Employer: CareGivers America is dedicated to a policy of non-discrimination in employment and delivery of services. CareGivers America employs personnel and provides services to consumers without regard to race, color, age, gender, religious creed, ancestry, national origin, sexual orientation, disability (mental or physical), marital status, communicable disease, or any other legally protected state or federal status. Caregivers America is associated with Home Health, Home Care, Elder Care, Personal Care, and Human Services.

Approved Provider: CareGivers America is a provider for Medicaid Waiver Programs, Community Health Choices, Amerihealth Caritas, Keystone First, UPMC, PA Health and Wellness, Area Agency on Aging, and many Supports Coordination Entities such as CIL Cares, Center for Independent Living, System Access and Management (SAM), United Disabilities Service (UDS), Liberty, PA Health Management, PCC, and many more.