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Customer Care Associate I

2 months ago

Chesterton, United States Franciscan Health Full time

Franciscan Health Chesterton

810 Michael Dr Chesterton, Indiana 46304

WHAT WE NEED
Positive problem solvers

WHO WE ARE LOOKING FOR
We've all had good customer service experiences. Often these people make the difference in you wanting to become a repeat customer and recommending a store or restaurant - or hospital or health center - to your friends and family. The good customer care associate handles requests and complaints efficiently and pleasantly. They thrive on ending each call knowing they did their best and helped someone. It's not the job for everyone - because not everyone has what it takes.

Have you been told you have a great voice? Are you good at keeping track of conversation details and recording notes? Do you love figuring out how to best resolve a problem? We'd love to put your positivity to work.

WHAT YOU WILL DO
Provide customer service in-person, electronic and by telephone to both members and guests including registration, POS (area specific) and other services as required.
Manage communication and troubleshooting, as necessary.
WHAT IT TAKES TO SUCCEED
Prior customer service experience.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures.
Basic math skills, such as adding, subtracting, multiplying and dividing.
Maintain composure, even in very difficult situations.
Customer service skills.
Follow directions as communicated in a variety of ways.
Work independently with minimal supervision.
Handle multiple responsibilities simultaneously.
Reading comprehension.
Time management.
Effectively communicate verbally and in writing.
Qualifications

Preferred High School Diploma/GED 1 year Customer Service Preferred Cardiopulmonary Resuscitation (CPR) - . First Aid (AID) - .

TRAVEL IS REQUIRED:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.