Command Center Technical Analyst
2 weeks ago
Responsibilities:
- Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure.
- Monitor in-scope infra, Apps and Cloud Management with various monitoring tools for example.
- Monitoring Tool : Moogsoft, Client, iTOM, Big Panda, Solarwinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, Client NNM, Client OVO, LogicMonitor, Grafana, Science Logic, Nagios, Nimsoft, Zabbix, ManageEngine, DataDog, Vmware, WhatsUp Gold, New Relic, SiteScope.
- ITSM Tool : Service Now. Cherwell, Remedy, HPSC, HPSM, SalesForce, Service Desk Plus etc.
- Batch Job Scheduler : Control-M, Autosys, Redwood, Dollar Universe (DU), TWS, Tidal, IBM Workload Automation.
- nalyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools & Create incidents as per their impact (Severity).
- Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact on the business.
- Strict adherence to the specified response & resolution timelines mentioned in SLA.
- (Resolution includes where level 1.5 troubleshooting is in Teams scope.
- ct as a trigger for the critical incident management process by involving the technical & Critical incident management team.
- Coordinate with all the technical teams to assist in providing accurate & timely updates to the Technical Team and customer counterpart till issue resolution.
- Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams.
- Train & absorb the level 1.5 troubleshooting and other operational tasks from the various technical tracks.
- ssist the team lead in updating the run book and other technical and process documents for the benefit of the entire team.
- Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts.
- Handover any incomplete tasks, open alerts, incidents and outages reports to the next shift.
- Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution.
- Coordinate with Hands and feet support team for Faulty Hardware replacement.
- Escalate the Environment Monitoring Alerts to the H & F team and co-ordinate for resolution.
- 24x7 Event/Alert/Incident Monitoring support for in-scope infra, Apps and Cloud Management.
- Capture Alerts or Situation, then raise incident tickets.
- Perform SOP based support and escalate to respective Technology Teams.
- Provide environmental support and handle escalations.
- Perform end to end Incident Management for event-based incidents.
- Monitor Batch Job (Job Scheduling) Alerts and Handle Batch Job Requests.
- Provide phone support 24x7x365.
- Initiates, coordinates and collaborate with Tools, Technology Team, Service Desk and Vendor management.
- Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5 troubleshooting and try to resolve Incident tickets at Command Center Level level.
- ssist in High Severity Incidents: Initiate Critical Bridges and work closely with CIM/MIM.
- Dedicated Team act as a Situation Manager and assist dedicated CIM/ MIM Team (impact analysis, initiate bridge, inform MIM/CIM, inform Service Desk, inform Business, inform oncall person, send out hourly report, send out closer report, find out recurring issue or in the past this issue has been reported, if required run business bridge) etc.
- 3-4 Years of University education post High school (B.Sc. or BCA or Diploma).
- 1-2 Years of working experience in Information Technology.
- Preferred Certification in ITIL/MCSE/MCSA/CCNA or RHCE.
- Preferably 1-2 Years of alert monitoring/management experience.
- Should be aware of ITILs Event, Incident, Problem and Change management module.
- Should have worked in high pressure work environments and ability to multitask.
- Basic understanding of L1.5 support.
- Experience on Windows/Unix Servers, AD, Network Devices, Database, Storage & Backup, Job Scheduling or Cloud computing.
- Excellent Verbal and written communication skills.
- Hands-on experience with the following:
- Monitor in-scope infra, Apps and Cloud Management with various monitoring tools for example Monitoring Tool : Moogsoft, Client, iTOM, Big Panda, Solarwinds, SCOM, Dynatrace, AppDynamics, Net cool, Tivoli, Client NNM, Client OVO, LogicMonitor, Grafana, Science Logic, Nagios, Nimsoft, Zabbix, ManageEngine, DataDog, Vmware, WhatsUp Gold, New Relic, SiteScope
- ITSM Tool : Service Now. Cherwell, Remedy, HPSC, HPSM, SalesForce, Service Desk Plus etc.
- Batch Job Scheduler : Control-M, Autosys, Redwood, Dollar Universe (DU), TWS, Tidal, IBM Workload Automation, Incident lifecycle process Event to Incident management lifecycle.
- Backup Job Monitoring : Start, restart, check error, Tape management.
- Backup monitoring tools like Networker / legato/ Veritas NetBackup.
-
Campaign Technical Analyst
1 month ago
Bloomington, United States State Farm Full timeOverview: We are not just offering a job but a meaningful career! Come join our passionate team! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents...
-
Campaign Technical Analyst
10 hours ago
Bloomington, United States State Farm Full timeOverview: We are not just offering a job but a meaningful career! Come join our passionate team! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents...
-
CT Weapons and WMD Analyst
2 weeks ago
Bloomington, Illinois, United States USAJobs Full timeDutiesThe National Counterterrorism Center's Directorate of Intelligence (DI) is seeking a creative and collaborative self-starter with strong interpersonal skills to join a team that produces finished intelligence analysis-both strategic and targeting-on terrorist weapons and explosives capabilities and terrorist efforts to acquire chemical, biological,...
-
Senior Analyst
3 weeks ago
Bloomington, Illinois, United States USAJobs Full timeDutiesThe National Counterterrorism Center (NCTC) leads the nation's effort to protect the United States from terrorism by integrating, analyzing and sharing information to drive whole-of-government action and achieve our national CT objectives.The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) is seeking an experienced GS-15 or...
-
CT Weapons and WMD Analyst
2 weeks ago
Bloomington, Illinois, United States USAJobs Full timeDutiesThe National Counterterrorism Center's Directorate of Intelligence (DI) is seeking a creative and collaborative self-starter with strong interpersonal skills to join a team that produces finished intelligence analysis-both strategic and targeting-on terrorist weapons and explosives capabilities and terrorist efforts to acquire chemical, biological,...
-
Cloud Security Analyst
6 days ago
Bloomington, United States HealthPartners Full timeHealthPartners is currently hiring for a Cloud Security Analyst. This position provides technical consultation for system and data security and assists in the coordination, development, and implementation of security controls to reduce and manage risk to computer-stored information assets. The person in this position will audit and identify weakness and...
-
Cloud Security Analyst
4 days ago
Bloomington, United States HealthPartners Full timeHealthPartners is currently hiring for a Cloud Security Analyst. This position provides technical consultation for system and data security and assists in the coordination, development, and implementation of security controls to reduce and manage risk to computer-stored information assets. The person in this position will audit and identify weakness and...
-
Senior Analyst
4 weeks ago
Bloomington, Illinois, United States Non-Departmental Agency Full timeSummary The National Counterterrorism Center (NCTC) leads the nation's effort to protect the United States from terrorism by integrating, analyzing and sharing information to drive whole-of-government action and achieve our national CT objectives.Duties The National Counterterrorism Center (NCTC) leads the nation's effort to protect the United States from...
-
Near East Counterterrorism Analyst
7 days ago
Bloomington, Illinois, United States USAJobs Full timeDutiesMajor Duties and Responsibilities:The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing team of officers working to combat terrorism in a significant geographic region of the world.This team is charged with discerning,...
-
Research Informatics Programmer Analyst
7 days ago
Bloomington, United States HealthPartners Full timeHealthPartners is currently hiring for a Research Informatics Programmer Analyst. The analyst will develop core reports, deliverables, systems, and methodologies to provide accurate and actionable information to investigators and research teams. They will serve as project leader on the planning, design, and creation of complex data extracts, analyses, and...
-
Intelligence Analyst
1 month ago
Bloomington, Illinois, United States SAIC Career Site Full timeDescription SAIC is seeking an Intelligence Analyst with an interest in research and analysis. Some of the responsibilities include the ability to use a variety of analytical methodologies to support predominantly technical issues (e.g. target analysis, link/relationship discovery and analysis, temporal analysis, and other quantitative methods) and...
-
ECM Technical Analyst Intern
2 weeks ago
Bloomington, United States BGM Group Full timeJob DescriptionJob DescriptionSalary: $18/hourIn this dynamic internship, you will take on a range of technical tasks focused on managing, reporting, and optimizing the enterprise content management system, primarily NetDocuments. Responsibilities will include: Writing and executing basic SQL scripts to manage and analyze data within our ECM...
-
Technical Delivery Manager
5 days ago
Bloomington, United States Resultant Consulting Group Full time**Technical Delivery Manager** * Bloomington, IN, USA * Full-time **Company Description** We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers. The Resultant team purposefully comes together to produce...
-
Near East Counterterrorism Analyst
1 week ago
Bloomington, Illinois, United States USAJobs Full timeDutiesWe encourage you to read the entire announcement prior to submitting your application.Major Duties and Responsibilities:The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing team of officers working to combat terrorism...
-
Technical Delivery Manager
7 days ago
Bloomington, United States Resultant Consulting Group Full time**Technical Delivery Manager** * Bloomington, IN, USA * Full-time **Company Description** We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers. The Resultant team purposefully comes together to...
-
CT Analyst
1 month ago
Bloomington, Illinois, United States Non-Departmental Agency Full timeSummary The National Counterterrorism Center (NCTC) leads the nation's effort to protect the United States from terrorism by integrating, analyzing and sharing information to drive whole-of-government action and achieve our national CT objectives.Duties The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated...
-
Principal Quantitative Analyst
7 days ago
Bloomington, Illinois, United States Capital One Full timeLocations: VA - McLean, United States of America, McLean, VirginiaPrincipal Quantitative Analyst - CMA Predictive AnalyticsAt Capital One data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and the relational database, cutting edge...
-
Actuarial Analyst
2 weeks ago
Bloomington, United States Russell Tobin Full timeJob DescriptionJob DescriptionPosition - Actuarial AnalystLocation - Bloomington, ILRate - $125k – 130k.Duration – Permanent As a Senior Actuarial Analyst, you will develop and maintain actuarial models to design and price life, health, and annuity products. You will utilize your knowledge to consult and influence management towards courses of action...
-
CT Analyst
3 weeks ago
Bloomington, Illinois, United States Office Of The Director Of National Intelligence Full timeThe National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing division to combat terrorism worldwide and protect the Homeland. This division is responsible for understanding the terrorism threat from transnational...
-
Bloomington, Illinois, United States USAJobs Full timeDutiesThe National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) seeks a motivated intelligence analyst who desires a challenging and rewarding assignment with a high-performing division to combat terrorism worldwide and protect the Homeland. This division is responsible for understanding the terrorism threat from transnational...