Sr Operations Manager |Chartway Arena @ Old Dominion University
3 weeks ago
Overview
In consultation with the Asstant General Manager, the Senior Operations Manager manages, supervises, and coordinates the day-to-day operations of the arena including but not limited to set-up/changeovers, custodial/housekeeping, equipment safety and capital projects, departmental budgets, and special projects. Aong with gameday operations of SB Ballard Stadium including procuremtn of event equipment and services, set-up/tear-down, and housekeeping.This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to the venue. The Senior Operations Manager ensures an effective and cost-efficient program by controlling departmental expenses while providing highly responsible staff assistance to the Asstant General Manager.
This role will pay a yearly salary of $80,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This position will remain open until December 31, 2024
Responsibilities
- Oversees daily/event operations, housekeeping, and venue systems.This includes sound, life safety, workplace safety, communications, scoreboard sytems, custodial services, etc.
- Participate in the development and administration of the facility's operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
- Oversees and supervise operations and housekeeping managers and supervisors.
- Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc.
- Oversees all operations of the housekeeping departmenting including daily cleaning, event cleaners, and post event cleanup.
- Procure all housekeeping items and event related rentals.
- Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
- Responsible for Health & Safety compliance
- Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc)
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
- Establish and maintain effective working relationships with staff, facility stakeholders and facility users
- Direct and monitor the work of contractors and vendors on building projects
- Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
- All other duties as assigned by the Asst. General Manager
- B.S. or B.A. degree from an accredited college/university.
- 4-6 years' experience in facility operations management
- Must show demonstrated knowledge of supervisory skills and experience in work crew supervision in facility operations and housekeeping.
- Ability to work event nights, weekends and holidays as required.
- Knowledge of budget preparation and control.
- Knowledge of OSHA requirements.
- Basic Knowledge of boilers, chillers, refrigeration and ice making
- Basic Knowledge of Fire Alarm / Fire Protection systems
- Knowledge of Event production
- Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
- Ability to supervise the work of others
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
- Ability to speak, read and write in English
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Working knowledge of equipment safety, facility maintenance and housekeeping
- Excellent customer service skills
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