Customer Service and Support Manager

2 months ago


Owatonna, United States Bühler Inc Full time
Summary

Join Sputtering Components Inc. as the Customer Service and Support Manager to play a pivotal role in delivering top-notch service solutions that set the global benchmark for rotary cathodes and RAM Bars. You'll be at the forefront, supervising and guiding a dedicated team of Field Service Engineers and Service Technicians. Your leadership will drive excellence in our customer service operations and help us continue our tradition of unparalleled quality and timely delivery. Apply here to join our dynamic team and make a difference every day

Job Responsibilities

  • Lead customer service and support department
  • Communicates directly with customers on service project status
  • Participates in JDI (Just-Do-It) meetings
  • Participates in 8D process (Process/Product Improvement)
  • Generates service performance reports, able to share with leadership team
  • Request of Engineering/R&D, service team requests (Product Improvement & Tools)
  • Support of Engineering and R&D for specific projects (data collection in the field and internal)
  • Champion the Continuous Improvement Process, support and promote culture
  • Participates in design review and project hand-over meetings (Retrofits)
  • Provides leadership, guidance, and development opportunities to members of the service team
  • Manages and schedules service needs for project installation and commissioning. Provides service resources to address product related issues and provide product training/troubleshooting
  • Works with SCI sales to ensure critical delivery/services
  • Lead Service Team planning and implementing Cathode Lid Retrofits, with Engineering/Controls support team
  • Works closely with SCI Production/ Project Mgt./Scheduling resources, for schedule updates relating to Service (RMA's and address potential schedule conflicts)
  • Additional technical projects as assigned
  • Ensure customer satisfaction
  • Manage and enforce SCI Channel Partner and SCI remote location best service practices
  • Ensure training and materials are consistent
  • Create Customer Partnership Plans: Follow up
  • Update Service as a Sales Program (identify customers and implement)
  • Closure of customer support issues
  • Work closely with Quality management to ensure top of the line quality products are being shipped for Service Cases
  • Manage customer complaint issues and report
  • Assist sales and engineering in pre-sales activities when needed
  • Must be able to travel up to 40% domestically and internationally
Qualifications
  • 4-year technical degree and 3+ years' experience in project management
  • Keen attention to detail
  • Experience in vacuum technology is a plus
  • Be an independant self-starter
  • Must have great organizational skills and be able to multi-task across products and sites
  • Proven excellent written, verbal, and presentations skills
  • Proficient in Microsoft Office products (Excel, Word, PowerPoint, Project), Solid works experience a plus
  • Experience with industrial controls and automation is a plus


Questions? We're happy to help

Jack Drucker, Regional Recruiter

jack.drucker@buhlergroup.com

Benefits

International and successful company with sustainable prospects for the future
Wide technical & modern environment with interesting challenges
Professional environment with an open communication culture
Exciting development and training opportunities
Great and dynamic work environment
Health Insurance with Health Savings Account
Dental
Vision and Life Insurance
Short Term and Long Term Disability
401(k) with 6% company contribution
15 days vacation
Sick Time
Maternity and Paternity Leave
  • Customer Service Lead

    6 months ago


    Owatonna, United States Fleet Farm Full time

    Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service?Do you have a positive attitude and love interacting with people?If so, this opportunity is for you! The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier...


  • Owatonna, Minnesota, United States Wal-Mart Stores , Inc. Full time

    We are seeking a friendly and approachable Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any customer complaints.About the Role:This is a fantastic opportunity for someone who is passionate about...


  • Owatonna, Minnesota, United States Cabela's Full time

    About the JobThis role offers a unique opportunity to provide world-class customer service and present customers with the benefits of becoming a CLUB Member.ResponsibilitiesSupports a strong commitment to customer satisfaction and ensures a pleasant shopping experience for all customers.Executes all Bass Pro Shops & Cabela's CLUB operational and compliance...


  • Owatonna, Minnesota, United States Cabela's Full time

    Job DescriptionBecome a part of the Bass Pro Shops team and provide exceptional customer service to our guests while promoting the benefits of becoming a CLUB Member. As a CLUB Outfitter, you will be the product expert, executing account servicing and other CLUB processes to acquire and activate new members, sell CLUB memberships, and ensure a pleasant and...


  • Owatonna, Minnesota, United States Walmart Full time

    **Job Overview**We are looking for a highly motivated and enthusiastic individual to join our team as a Sales Associate at Walmart.About the Job:• As a Sales Associate, you will be responsible for ensuring customer satisfaction by providing excellent service and resolving any issues that may arise.• You will work closely with the General Merchandise team...


  • Owatonna, Minnesota, United States Cabela's Full time

    Job Summary:The Customer Service Ambassador is a part-time role that provides world-class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member.This role requires a strong commitment to customer satisfaction and ensuring a pleasant shopping experience for all customers. The ideal candidate will be proactive in...


  • Owatonna, Minnesota, United States Cabela's Full time

    About Cabela'sCabela's is a leading outdoor recreation retailer offering high-quality products for hunting, fishing, camping, and more.As a Bass Pro CLUB Outfitter, you will provide exceptional customer service while promoting the benefits of our membership program. Key responsibilities include supporting customers on the sales floor, executing CLUB...


  • Owatonna, Minnesota, United States Kwik Trip Full time

    At Kwik Trip, we're seeking energetic and outgoing individuals to join our Food/Guest Service team. As a valued member of our team, you'll be responsible for delivering exceptional customer service and creating a welcoming store environment.We offer a competitive salary of $15.00 per hour, with opportunities for growth and development within the company. Our...


  • Owatonna, Minnesota, United States Walmart Full time

    As a Customer Service Representative at Walmart, you will be responsible for providing excellent customer service and ensuring that customers have a positive shopping experience. This role involves walking up to 5 miles per day while fulfilling online customer orders.You will review customer orders, locate and select merchandise on the salesfloor, and ensure...


  • Owatonna, Minnesota, United States Cabela's Full time

    Job Description:We are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team at Cabela's.The ideal candidate will have excellent communication skills, a strong passion for delivering exceptional customer experiences, and the ability to work effectively in a fast-paced retail environment.This role is an exciting...


  • Owatonna, Minnesota, United States Cabela's Full time

    Job Summary:We are seeking a Retail Customer Service Representative to join our team at Bass Pro Shops. This role is responsible for providing world-class customer service to our guests, presenting customers with the benefits of becoming a CLUB Member, and executing account servicing and other CLUB processes.Key Responsibilities:Provide exceptional customer...


  • Owatonna, Minnesota, United States Cabela's Full time

    **Job Summary:**Cabela's is seeking a highly motivated Customer Service Representative to join our team. As an Outfitter and Sales Associate, you will provide exceptional customer service while promoting the benefits of becoming a CLUB Member.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and...


  • Owatonna, Minnesota, United States Bühler Inc Full time

    OverviewBühler Inc. is a renowned global leader in the industry, offering top-notch service solutions that set the benchmark for quality and performance.Job SummaryWe are seeking an exceptional Service Delivery and Operations Manager to play a pivotal role in delivering outstanding customer service experiences. As a key member of our team, you will be...


  • Owatonna, Minnesota, United States Cabela's Full time

    Join Our Team!We're seeking highly motivated Sales Outfitters to join our team at Cabela's! As a Sales Outfitter, you will be responsible for creating an exceptional customer experience by providing expert advice on our products and services. If you're passionate about fishing and the outdoors, and have a strong desire to succeed in a dynamic retail...


  • Owatonna, Minnesota, United States Fleet Farm Full time

    Key ResponsibilitiesAs a Customer Service Representative, you will be responsible for providing a high level of customer satisfaction by offering a quick and efficient checkout experience. This includes operating cash registers, processing transactions, and handling customer inquiries.You will also be expected to maintain a clean and organized workspace,...


  • Owatonna, Minnesota, United States Gopher Sport Full time

    Gopher Sport, a leader in innovative solutions to help people lead active and healthy lives, is seeking a Customer Service Representative to join our award-winning Contact Center Team. With consistent growth opportunities available, this position offers the chance to advance your career in a multistage service career path.This role is located in Owatonna,...


  • Owatonna, Minnesota, United States Fleet Farm Full time

    Fleet Farm Job OpportunityAt Fleet Farm, we prioritize exceptional customer service. If you are friendly, self-motivated, and enjoy serving others, then this role is for you. As a Customer Service Representative or Retail Sales Associate, you will provide a friendly and efficient check-out experience.You will operate the cash register and scanner to itemize...


  • Owatonna, Minnesota, United States Fleet Farm Full time

    Job Title: Customer Service RepresentativeEstimated Salary: $12.50 - $15.00 per hourFleet Farm, a leading retailer in the Midwest, is seeking a skilled Cashier to join our team! As a key member of our front-end staff, you will be responsible for providing exceptional customer service, processing transactions efficiently, and maintaining a positive store...


  • Owatonna, Minnesota, United States Holiday Companies Full time

    Key ResponsibilitiesThe successful candidate will have a range of responsibilities, including:Greeting customers and providing exceptional customer serviceRinging up sales on the cash register accurately and efficientlyPerforming multi-function operations of fuel consoles, lottery machines, and other equipmentMaintaining store cleanliness and performing...


  • Owatonna, Minnesota, United States Bass Pro Shops Full time

    Become a key part of our team as a Customer Service Outfitter at Bass Pro Shops. Securing firearms and providing excellent customer service are just two aspects of this role.About the JobYou'll work in a fast-paced retail environment, ensuring all firearms are secure with trigger locks and managing visitor access. As you greet customers, you'll be the face...