Associate Relations Trainee

2 weeks ago

Uxbridge, United States Hannaford Supermarkets Full time
Job Title: Retail Associate Relations Manager

Department: Retail Stores

Reports To: Store Manager

Number and Titles of Associates Supervised: AR administrator dotted line to this position

Qualifications:
  • Demonstrated good judgment
  • Ability to achieve results through influence versus authority
  • Excellent interpersonal and communication skills, with the ability to "read" people
  • Ability to handle sensitive information with extreme confidentiality
  • Facilitation and conflict-resolution skills
  • Ability to lead and develop associates
  • Strong organizational and time management skills
  • Ability to give feedback at all levels
  • Ability to effectively lead change
  • College degree or equivalent
  • Retail management experience preferred
Primary Purpose of Job:

Promote positive associate relations and business partnerships with store management. Ensure store compliance with company policies, practices, legal requirements and ethical procedures. Develop and maintain a solid business partnership with Store and Department Managers to ensure that communication between Store Management and associates is consistent with good HR practices. Support Hannaford's culture through role modeling and coaching key management how to effectively manage performance, manage change, and maintain a positive associate environment.

Essential Job Functions:
  • Post open positions and actively recruit to fill them with the right people.
  • Assist with hiring decisions in conjunction with management for all "key" and salaried roles.
  • Coach department managers to plan ahead for staffing needs, communicate to management/human resource administrators; serve as liaisons between Strategic Staffing Department and retail.
  • Oversight of the 1st 100 day process.
  • Partner with Store Manager in managing the Talent Growth Management Process for the development of key leadership within the store; help to identify gaps, assess talent and create Career Development Plans. Support District Talent Growth Management process
  • Participate in the creation of job offers for salaried managers hired into their stores.
  • Understand and utilize company pay scales.
  • Be the gatekeeper of all training programs in store. Ensure support and appropriate, timely training is being delivered to newly hired associates. Work with store manager to hold department leaders accountable to ensuring proper training is complete prior to associates being expected to perform their full responsibilities
  • Coach management as needed.
  • Oversight of Learning Programs.
  • Conduct New Supervisor and Pharmacist orientations in partnership with Store Manager.
  • Partner with Store Manager on Associate Experience survey issues.
  • Ensure the inclusion of RMTs/DMTs in AR issues where applicable.
  • Field AR concerns, discuss with Store Management, elevate to AR Specialist when appropriate.
  • Review written counseling sessions and terminations for fairness and consistency.
  • Assess department climate and seek associate feedback as needed. Partner with AR Specialist, Department Manager and Store Manager to resolve issues.
  • Conduct listening sessions in each department once per year. Partner with AR Specialist and Store Manager to resolve issues.
  • Responsible to ensure that payroll functions are completed accurately and on time.
  • Assist in the selection and training of Payroll Clerks/Assistant ARMs.
  • Provide input to performance appraisals for Payroll Clerks/Assistant ARMs.
  • Partner with store leadership to help support all changes impacting associates.
  • Support disability and workers compensation open cases; act as liaisons between corporate partners, retail managers, and associates.
  • Facilitate the creation of transitional work plans.
  • Support LOA's.
  • Support Benefits reenrollment.
  • Project work as needed or requested.
  • Schedule flexibility/availability appropriate to meet the business needs.


Physical Requirements:
  1. Ability to use computer and other communication systems required for performing functions.
  2. Ability to move freely about a retail store, with occasional bending and lifting as a contributor to various operational functions.

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