Customer Service Support Specialist
2 weeks ago
Customer Service Support Specialist (WI) Work for a company where you make a difference in peoples lives every day At GT, we know that our people are the heart of our success. If you love your work, enjoy collaboration, and want to learn, youve come to the right place. Let us help you discover a new passion for doing good in a growing industry. Our mission: To help people live a life of their choosing, regardless of age or ability. GT Independence has won numerous awards and recognitions for being a great workplace, including being named a 2025 National "Best and Brightest Companies to Work For" In 2025/2026, we were recently awarded the Great Place to Work Certification, an honor granted to only the nations top employers offering exceptional employee experiences. As a Customer Service (Self Determination) Support Specialist or SDSS, youll work on a team to deliver great customer service over the phone to people self?directing their care as well as other stakeholders. Tasks And Responsibilities Make and receive phone calls to support external and internal stakeholders Enter information into databases, such as a call log, for effective record keeping Prepare and send documents via DocuSign or email Ensure the proper naming and saving of documents in the document management system Assist customers in returning documents Manage DocuSign accounts and support issues from the operations staff and customers Ensure all compliance standards are met for audit purposes Timesheet reviewing and time tracking Accurately and efficiently complete payroll checklists for assigned agencies Work with your team leader to identify strategies for reducing errors Collaborate with your team to resolve rejected timesheet issues Education High School Diploma or GED required Associate degree preferred Work Environment Work is performed in a typical office (call center) setting. GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help tens of thousands of people in public health programs across the country find and hire their own personal assistants. Our operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other, and we love what we do. We value excellence, but we wont micromanage to achieve it. If you are selfmotivated, well give you the freedom to succeed on your own. Team members enjoy generous paid time off, competitive wages and benefits and the opportunity to grow professionally. Grow with us What Culture & Belonging Means at GT Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self?determination. Seniority level Entry level Employment type Full?time Job function Other Referrals increase your chances of interviewing at GT Independence by 2x. #J-18808-Ljbffr
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Customer Service Support Specialist
5 days ago
Sturgis, United States GT Independence Full timeCustomer Service Support Specialist (MI) Join to apply for the Customer Service Support Specialist (MI) role at GT Independence. Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, youve come to the right...
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Customer Service Support Specialist
2 weeks ago
Sturgis, United States GT Independence Full timeCustomer Service Support Specialist (NC) Join to apply for the Customer Service Support Specialist (NC) role at GT Independence Work for a company where you make a difference in peoples lives every day. At GT, we know our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, youve come to the right place!...
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On-Site Customer Service
3 days ago
Sturgis, United States GT Independence Full timeA national home care service provider in Michigan is seeking a Customer Service Support Specialist to deliver exceptional service primarily over the phone. This role involves assisting stakeholders, managing documents, and ensuring compliance standards are met. Ideal candidates will have a High School Diploma and strong communication skills. With a focus on...
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Customer Service Support Specialist
2 days ago
Sturgis, United States GT Independence Full timeCustomer Service Support Specialist (MI) Job Category: Operations Requisition Number: CUSTO002029 Posted : January 12, 2026 Full-Time On-site Rate : $17.50 USD per hour Locations Showing 1 location Sturgis, MI 49091, USA Description Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of...
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Customer Service Support Specialist 11-8
2 weeks ago
Sturgis, United States GT Independence Full timeCustomer Service Support Specialist 11-8 (CA) Join us to apply for the Customer Service Support Specialist 11-8 (CA) role at GT Independence. Job Details Work for a company where you make a difference in peoples lives every day. At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn,...
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Customer Service Support Specialist 11-8
2 weeks ago
Sturgis, MI, United States GT Independence Full timeCustomer Service Support Specialist 11-8 (CA) Join us to apply for the Customer Service Support Specialist 11-8 (CA) role at GT Independence. Job Details Work for a company where you make a difference in peoples lives every day. At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn,...
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Customer Service Support Specialist 11-8
2 weeks ago
Sturgis, MI, United States GT Independence Full timeCustomer Service Support Specialist 11-8 (CA) Join us to apply for the Customer Service Support Specialist 11-8 (CA) role at GT Independence. Job Details Work for a company where you make a difference in peoples lives every day. At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn,...
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Customer Service Support Specialist 11-8
2 weeks ago
Sturgis, MI, United States GT Independence Full timeCustomer Service Support Specialist 11-8 (CA) Join us to apply for the Customer Service Support Specialist 11-8 (CA) role at GT Independence. Job Details Work for a company where you make a difference in peoples lives every day. At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn,...
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Customer Service Support Specialist 11-8
2 weeks ago
Sturgis, MI, United States GT Independence Full timeCustomer Service Support Specialist 11-8 (CA) Join us to apply for the Customer Service Support Specialist 11-8 (CA) role at GT Independence. Job Details Work for a company where you make a difference in peoples lives every day. At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn,...
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Customer Service SDSS Specialist
4 days ago
Sturgis, United States GT Independence Full timeA family-owned organization is seeking a Customer Service Support Specialist in Sturgis, MI. You will provide excellent customer service to people self-directing their care and assist stakeholders. The ideal candidate has a High School diploma and strong collaboration skills. An Associate degree is preferred. Join a supportive team that values diversity and...
