Customer Service Specialist
3 weeks ago
Systemair Manufacturing is the North American subsidiary of Systemair, Sweden, a global leader and innovator in the ventilation industry. The company's commercial, industrial and residential ventilation products are sold throughout North America under the Fantech brand name.
We are searching for a Customer Service Specialist for our Customer Care center located at our Lenexa, KS facility. In this role, the Customer Service Specialist will be heavily involved with assisting our customers with product order and/or delivery questions, including helping the team with customer order entry.
A few words about our company. Employees are the foundation of our company. As such you may expect a friendly atmosphere and to participate with regular employee events such as, cookouts, charitable walk/runs, and more
Customer Service Specialist Position Summary:
Processes customer orders, entering product and delivery information into computer system. Reviews customer orders for accuracy. Verifies product pricing, appropriate ship date, delivery type and method based on type of product, customer's request, price of order and system prompts. Follows up with Planning Department when necessary regarding product lead-time. Responsible for handling primarily inbound calls and some outbound calls, providing excellent customer service by communicating key information in a professional manner to callers.
Customer Service Specialist Essential Duties and Responsibilities:
- Process and review customer orders, accurately entering transaction information into company's order management system with high attention to detail.
- Contact customers promptly with clarifying questions related to received customer order.
- Answer inbound calls, ensuring that questions and inquiries are answered promptly, accurately and in a professional manner.
- Make outbound calls for follow-up to inquiries or questions regarding existing orders.
- Delivering best-in-class customer service by communicating professionally with energy, personal confidence.
- Establish and maintain a positive relationship with customer accounts and co-workers.
- Respond to customer phone or email inquiries regarding product availability, lead-time and pricing, the status of their order(s) or tracking information.
- Efficient and effective resolution of customer issues or inquires. Escalates issues to appropriate departmental personnel or Manager when warranted.
- Conducts research to address customer inquiries or issues. Provides timely response to customer in professional manner.
- Maintains files and supporting documentation in accordance to the company's corporate, departmental, and ISO policies and procedures
Customer Service Specialist Education, Experience and Skills:
- High School Diploma or equivalent.
- Data entry experience required (minimum 1 year).
- Customer Service experience required.
- Customer Service phone experience preferred.
- Effective listening
- Clear communication
- Positive language and persuasive speaking
- Patience and self-control
- High level of attention to detail and accuracy
- Product and application knowledge
- Must have strong organizational skills
- Possess strong work ethic
- Good decision-making skills; takes responsibility
- Strong time management skills
- Continuous Improvement
-
Customer Service Specialist
3 weeks ago
Lenexa, United States AdventHealth Full timeCustomer Service Specialist - AdventHealth Shawnee Mission All the benefits and perks you need for you and your family: Vision, Medical & Dental Benefits from Day One Student Loan Repayment Program Received Magnet recognition from the American Nurses Customer Service Specialist, Customer Service, Specialist, Patient Care, Retail, Healthcare
-
Customer Service Specialist
2 weeks ago
Lenexa, United States AdventHealth Full timeCustomer Service Specialist - AdventHealth Shawnee Mission All the benefits and perks you need for you and your family: Vision, Medical & Dental Benefits from Day One Student Loan Repayment Program Received Magnet recognition from the American Nurses Customer Service Specialist, Customer Service, Specialist, Patient Care, Retail, Healthcare by Jobble
-
Customer Service Specialist
3 weeks ago
Lenexa, United States Systemair NA Full timeJob DescriptionJob DescriptionDescription:Systemair Manufacturing is the North American subsidiary of Systemair, Sweden, a global leader and innovator in the ventilation industry. The company’s commercial, industrial and residential ventilation products are sold throughout North America under the Fantech brand name. We are searching for a Customer Service...
-
Customer Service Specialist
2 months ago
Lenexa, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020277 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...
-
Customer Support Specialist
4 weeks ago
Lenexa, United States Pella Products of KC Full timeJob DescriptionJob Description*Do you like working with customers, but looking for a change? *If you are tired of working nights & weekends, we are looking for you? *Pella Products of Kansas City is looking for an energetic, career driven person to join a cohesive, supportive team environment with the opportunity for growth!Job ReviewOur Customer Support...
-
Customer Support Specialist
3 weeks ago
Lenexa, United States Pella Products of KC Full timeJob DescriptionJob Description*Do you like working with customers, but looking for a change? *If you are tired of working nights & weekends, we are looking for you? *Pella Products of Kansas City is looking for an energetic, career driven person to join a cohesive, supportive team environment with the opportunity for growth!Job ReviewOur Customer Support...
-
Billing Specialist
4 weeks ago
Lenexa, United States P1 Service, LLC. Full timeP1 Service, LLC, is seeking a Billing Specialist for our Lenexa, KS office. Join our P1 Team!P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1...
-
Billing Specialist
3 weeks ago
Lenexa, United States P1 Service, LLC. Full timeP1 Service, LLC, is seeking a Billing Specialist for our Lenexa, KS office. Join our P1 Team!P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1...
-
Customer Service Representative II
7 days ago
Lenexa, Kansas, United States Varite Full timeJob Description:Eligible for conversion based on performance and business needs.Monday to Friday 9:30am to 6pmPay Rate: $21.00/hr on W2Job Summary:Responsible for inbound call traffic into Microbiology Division (MBD) Customer Service from both internal and external customers. Provide order entry and schedule agreement support and resolutions to external and...
-
Client Services Specialist
2 months ago
Lenexa, United States BEAUTY BRANDS Full timeJob DetailsJob Location105 - Lenexa, KSPosition TypeFull-Time/Part-TimeJob ShiftDayJob CategoryRetailDescriptionBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our...
-
Client Services Specialist
3 weeks ago
Lenexa, United States BEAUTY BRANDS Full timeJob DetailsJob Location105 - Lenexa, KSPosition TypeFull-Time/Part-TimeJob ShiftDayJob CategoryRetailDescriptionBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our...
-
Customer Service
3 weeks ago
Lenexa, United States MCKEEVER ENTERPRISES INC Full timeJob DescriptionJob DescriptionDescription:Customer Service Overview To be the advocate for our customers and consistently meet their expectations by providing a friendly, helpful, easy and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for accurately...
-
Patient Service Specialist
2 weeks ago
Lenexa, United States Select Medical Full timePatient Service Specialist Lenexa, KS We are excited to open the doors of our newest facility. Our clinic is housed in an Orthopedic Specialist center, in which you will be collaborating alongside prominent orthopedic physicians and a board-certified orthopedic physical therapist to deliver and coordinate services within our brand-new space. Job...
-
Patient Service Specialist
2 weeks ago
Lenexa, United States Select Medical Full timeOverview Patient Service Specialist Lenexa, KS We are excited to open the doors of our newest facility. Our clinic is housed in an Orthopedic Specialist center, in which you will be collaborating alongside prominent orthopedic physicians and a board-certified orthopedic physical therapist to deliver and coordinate services within our brand-new space. Job...
-
Service Technician
4 weeks ago
Lenexa, United States Hobart Service Full timeJob DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Service Technician
3 weeks ago
Lenexa, United States Hobart Service Full timeJob DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Patient Service Specialist
2 days ago
Lenexa, United States Select Physical Therapy Full timeOverview Patient Service Specialist Lenexa, KS We are excited to open the doors of our newest facility. Our clinic is housed in an Orthopedic Specialist center, in which you will be collaborating alongside prominent orthopedic physicians and a board-certified orthopedic physical therapist to deliver and coordinate services within our brand-new space. Job...
-
Customer Service Representative
9 hours ago
Lenexa, United States Dave Goodman Full timeBenefits: Opportunity for advancement ROLE DESCRIPTION: Dave Goodman - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to...
-
Customer Service Advisor
3 days ago
Lenexa, United States Haarslev Full timeJoin the Journey Haarslev Industries is an innovative cleantech company, that provides powerful solutions for the benefit of the global environment. With our state-of-the-art drying technology, we help to create a cleaner, greener, and more sustainable future. As part of our journey, we are looking for someone to take on the position as a Customer Service...
-
Customer Service Advisor
4 days ago
Lenexa, United States Haarslev Full timeJoin the Journey Haarslev Industries is an innovative cleantech company, that provides powerful solutions for the benefit of the global environment. With our state-of-the-art drying technology, we help to create a cleaner, greener, and more sustainable future. As part of our journey, we are looking for someone to take on the position as a Customer Service...
