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Community Assistant Manager

2 months ago

Katy, United States Crest Management Company, AAMC Full time

Crest Management is looking for an exceptional Community Assistant Manager to join our award-winning team. If you enjoy a challenging and rewarding workplace, are committed to providing outstanding customer service, and have experience working with community associations, then it could be you

The Company

Locally owned and founder led, our vision is to be the premier provider of management services to the community associations in the Greater Houston Area. With over 100 years of combined industry experience, our leadership team endeavors to be the management company chosen for our demonstrated expertise, integrity, and professionalism.

Crest Management Company was founded in 1993 with 5 associations. We still manage 4 of those 5 today. Through 29 years of controlled, methodical growth, and a focus on client retention, we currently manage over 170 community associations.

Our commitment doesnt stop with our clients. We work hard to create a positive work environment by fostering a constructive, supportive culture that emphasizes teamwork, professionalism, and integrity. But dont take our word for it - we have been named 6 times as a Houston Chronicle Top Workplace as determined solely by anonymous employee surveys. We are also a 4-time recipient of the BBB Awards for Excellence based on achieving a high level of integrity and performance. Integrity includes respect, ethics, and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards.

The Position

The Community Assistant Manager is responsible for managing and supporting a portfolio of community associations while ensuring a high level of customer service.

  • Assist the Community Manager with preparation and execution of board meetings and annual meetings, including preparation of various handouts, packets, and reports. Assist with after-meeting duties such as completing action items and writing minutes, as needed.
  • Manage community amenity inquiries/reservations and distribute keys, cards, remotes, and tags.
  • Monitor and inspect communities for violations of the deed restrictions. Prepare reports, print, and mail letters regarding violations.
  • Process all incoming exterior modification requests and manage from receipt through final decision and communication.
  • Communicate with homeowners and boards by phone and email to resolve concerns and serve as a resource for questions and inquiries.
  • Serve as a backup to the Community Manager for emergency calls received after regular business hours.
  • Send various communications to homeowners.
  • Assist and/or facilitate Yard of the Month program and purchase/deliver gift cards as requested.
  • File and scan a variety of documents in order to maintain up-to-date records.
  • Provide coverage for the reception desk as needed.
  • Perform other duties as assigned to ensure the needs of each community in the portfolio are met.

Are You a Fit?

  • High school diploma or equivalent required.
  • Two to five years related experience and/or training.
  • Residential community experience preferred.
  • Experience reporting to or serving on a community association Board of Directors preferred.
  • Associate or Bachelor’s degree preferred.

Why You Should Apply:

  • Competitive Compensation
  • Great Benefits (medical, dental, vision, 401K Savings Plan, PTO)
  • Training and Educational Assistance