Sr. Customer Service Coordinator

4 weeks ago

Raleigh, United States Martin Marietta Full time
Description

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials - including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest - those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged, and rewarded.

To learn more about Martin Marietta and our ONE team, visit careersthatcrush.com.

Summary:

Martin Marietta's Magnesia Specialties Division is seeking a Sr. Customer Service Coordinatorto support the order entry and fulfillment process within the Raleigh divisional headquarters. Reporting to the Director of Chemical Sales, this in office role involves interfacing with external customers and internal stakeholders to ensure a seamless sales cycle.

This role will be onsite five days a week.

Responsibilities:
  • Responsible for inbound domestic and international sales and customer service support with established customers, with no cold call requirements.
  • Accountable for entering customer orders into the ERP system and coordinating shipment logistics (truck, rail, and export) until the delivery is successful.
  • Directly engage with customers, providing value-added support to enhance their overall experience.
  • Partner with commercial and manufacturing team members to handle periodic account actions, including pricing notifications, sample requests, regulatory inquiries, quality issues, and specific billing questions.
  • Assist in the setup of new customers and managing existing customer information within the ERP system.
  • Assemble and distribute relevant sales and order reports to the organization.
  • Other duties as assigned.
Requirements:
  • The ideal candidate should have 5+ years of experience in an account support role, demonstrating a customer-centric mindset and order processing ability.
  • The ability to work both independently and with cross-functional teams is essential.
  • Strong administrative skills are required, including proficiency in verbal, written, and interpersonal communication.
  • Capability of performing multiple tasks and effectively prioritizing while maintaining attention to detail.
  • Excellent problem-solving, decision-making, and analytical skills are important for success in this role, including the ability to address critical issues that require immediate attention.
Preferred Skills:
  • Associate's degree or higher
  • International shipping experience working with a customs broker
  • Experience working with ERP systems - JDE, SAP, etc.
  • Expert level proficiency of Microsoft Excel

We offer a highly competitive benefits package, including:

•Medical, Dental and Vision

•Health Care Reimbursement

•Dependent Care Reimbursement

•Wellness Programs

•Employee Assistance Plan

•Paid Holidays and Vacation

•401(k) with Company matching

•Pension

•Short and Long-Term Disability

•Life Insurance Packages

•Educational/Tuition Assistance Plan

•College Scholarship Program - for dependent children

•Matching Gift Program

•Employee Discount Program

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

At Martin Marietta we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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