Drilling Solutions Engineer I

1 month ago

Odessa, United States NOV Inc. Full time

Customer Service: * Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans, activities, issues, and opportunities * Focus regular actions and take initiatives to improve and sustain customer relationships * Establish consistent communication and develop leverage strategies with your account manager to improve profitability * Focus regular actions on special relationship initiatives that will take the relationship to the next level * Pursue/Seek/Gain leads on new operators to gain "ground floor" advantage * Maintain strict confidentiality according to internal policy for area customers Operations: * Become proficient in drilling and ReedHycalog product application and the marketing the products & services. * Monitor tool performance and report trends to your team through regular reporting * Coordinate the gathering of competitor's performance data (bit records, run reports, downhole tools, etc.) * Prepare and provide technical application support to sales team through customer visits and presentations in the assigned area * Support with the local team with the bit repair process * Provide onsite support for bit runs as needed * Provide the drill bit dull grading and evaluation and trends Sales Support: * Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications * Provide direct support for the development and implementation of customer strategy * Maintain consistent communication with the Engineering Support team and assigned account manager concerning issue resolutions and current status of opportunities * Be prepared to provide technical applications support to sales account manager through customer visits and presentations at field site * Assisting for achieving sales metrics and KPI's for assigned rig count * Identify new business opportunities, qualifying needs and pursue key decision-makers, buyers on site * Share "best practice" methods, processes, and ideas across the business' countries/areas/regions Reporting: * Create Application Maps / Study for the applications in your area * Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries. * Develop outstanding run reports for internal and external use * Create dull conditions reports for all required run in the area * Create incident reports analysis according to the QMS system Product Development Process: * Provide basic engineering support on ReedHycalog applications, to ensure the successful utilization and operation of the given tool or product. * Lead the process of gathering Reedhycalog product information on the assigned area * Lead the process of gathering competitor intelligence information from customer applications. * Support field testing of new products and design improvements. * Maintain direct technical support in the introduction of new products at the field level. * Make recommendations to enhance existing products to drive reliability with the approval of direct supervisor * Assist in the PDP process for the assigned area * Assess performance needs of customer * Understand the design changes being introduced with the new product * Work with DSE and RDE teams to provide data necessary for application specific design * Follow-through with customer and DSE team to communicate performance and feedback necessary for subsequent improvements Quality System: * Provide field analysis for failed tool investigation and coordinate with Service Quality Group to provide applicable incident report * Participate in the ReedHycalog Quality Management System: Coordinate and support in all quality incidents in relation to your assigned area according to the QMS system standards. * Provide feedback of product performance through the QMS incident reporting process for product improvement development. Safety: * Observe safety regulations, wear required safety equipment, encourage safe working practices, report hazards, and adhere to all HSE requirements. * Follow all safety protocols for customer sites as required customer standards * Comply with the maintenance schedule for the assigned motor vehicle Complete all assigned online training promptly

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