Operations Manager

2 weeks ago

Lady Lake, Florida, United States PGA TOUR Superstore Full time
Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

The Operations Manager (OM) is a proficient leader in operations, processes, and efficiency. They are pivotal in delivering a consistent Customer experience by managing product presentation, availability, pricing accuracy, and signage on the sales floor. Expected to assume ownership of their designated departments, this role undertakes comprehensive management responsibilities for their Associates, ensuring promptness, efficiency, and inventory accuracy for both in-store and e-commerce merchandise. The Operations Manager oversees critical business enablers such as labor budgets, store expenses, and shrink goals, while meticulously maintaining and optimizing inventory accuracy, store supplies, vendor relationships, technology, and facilities. They execute vital administrative tasks including but not limited to timesheet approvals, time-off requests, shift swaps, time and attendance record-keeping, inventory adjustments, and other documentation in accordance with established policies and procedures.

Key Responsibilities:
  • Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.
  • Plan and prepare, in partnership with SLT, weekly retail and STUDIO Associate schedules according to state and local labor requirements, Associate availability, Workforce Engagement SOP, and budget considerations.
  • Train all new Associates and Store Leaders on the scheduling process and Workforce Management system navigation.
  • Create and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates. While demonstrating a culture of ethical conduct, safety, and compliance.
  • Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
  • Report any issues and requests to SSC Partners by submitting a ServiceNow Ticket, taking full ownership of all Store ServiceNow tickets from initiation to resolution. Adhere to the same 24-hour response rule as the SSC and ensure a timely response. Include all necessary information in the initial ticket to minimize back-and-forth communication and expedite resolution time.
  • Strategically plan weekly/monthly/quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent Customer experience at each location.
  • Maintain the Company's Operational and Merchandising Standards through consistent evaluation of the sales floor, and training of Associates, as needed.
  • Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive associate training and communication.
  • Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
  • Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.
  • Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey.
  • Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.
  • Provide hiring and termination recommendations based on skills/performance to the GM and AGM. Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups.
  • Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.
  • Lead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations.
  • Anticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department.
  • Build and develop a team of passionate and knowledgeable logistic Associates who strive to exceed Customer expectations by having products readily available for our Customers, strong store presentation, and consistent e-commerce process execution.
  • Support SLT in delivering on all HR Operational and cyclical programs to maintain compliance.
  • Ensure execution and inspect accuracy of all Company directed bulletins, Game Plans & planograms.
  • Retain a passionate team for area-specific knowledge and expertise. Through implementation and execution of all development plans set in place by GM/AGM.
  • Responsible for inventory accuracy through the consistent execution of the RTV process, accuracy in receiving daily receipts, proper tagging integrity before product placement on the sales floor, conduct accurate cycle counts, and manage inventory levels throughout the product lifecycle.
  • Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.
Qualifications and Skills Required:
  • Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
  • Analytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
  • Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
  • Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
  • Business Acumen: Strong business acumen with complete accountability for P&L management.
  • Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
    • Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
    • Education: College Degree or Equivalent Leadership Experience.
    • Experience: Leading small-large groups of Associates to include performance management, disciplinary action, and business controls.
    • Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
      • Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.
    PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

  • Store Operations Manager

    5 days ago

    Lady Lake, Florida, United States Curaleaf Full time

    Job DescriptionAs a Lead Store Associate at Curaleaf, you will provide an exceptional experience to all guests and team members as both a Store Associate and Leader on Duty. You will support the Management team in day-to-day operations, leading by example with strategic selling and maintaining a positive, energetic presence on the sales floor. As a key brand...

  • General Manager

    3 weeks ago

    Lady Lake, Florida, United States Chicken Salad Chick Full time

    About the Role:We are seeking a highly motivated and experienced General Manager to oversee our restaurant operations in Ocala. As the General Manager, you will be responsible for ensuring the overall success of the restaurant by coaching daily operations, maintaining high food quality standards, and providing exceptional customer service. You will also be...

  • Grocery Operations Expert

    18 hours ago

    Lady Lake, Florida, United States Walmart Full time

    About the PositionThe Grocery Operations Expert will play a critical role in ensuring that our customers receive high-quality fresh produce. This includes maintaining a thorough knowledge of produce products, collaborating with cross-functional teams, and participating in perpetual inventory management.Responsibilities:Be a Team Player: Maintain up-to-date...

  • Inventory Control Manager

    18 hours ago

    Lady Lake, Florida, United States Sam's Club Full time

    Company OverviewSam's Club is a leading membership-based warehouse club offering a wide range of products and services to its members. Our goal is to provide an exceptional shopping experience and outstanding value to our customers.Job Summary:The Inventory Control Manager is responsible for overseeing inventory management, maintaining accurate records, and...

  • Weapons Systems Manager

    6 days ago

    Lady Lake, Florida, United States United States Air Force Full time

    Career OpportunitiesThe United States Air Force offers a wide range of career opportunities for Munitions Systems specialists. From management and logistics to operations and training, there are numerous paths to explore and develop your skills. Whether you're just starting out or looking to advance your career, we invite you to discover the many...

  • General Manager

    1 week ago

    Lady Lake, Florida, United States Chicken Salad Chick Full time

    JOB DESCRIPTION - GENERAL MANAGERReports to: Franchise Owner / Operating Partner /Director of OperationsWant to be a part of the Chick? Looking for a restaurant career like no other you have ever experienced? One in which life balance is a part of our culture. Yep, we are closed on Sundays, and have no early morning late night hours of operations. Looking...

  • Market Sales Manager

    2 weeks ago

    Lady Lake, Florida, United States Foundation Partners LLC Full time

    Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future...

  • Supply Chain Operations Assistant

    3 days ago

    Lady Lake, Florida, United States Sam's Club Full time

    Our TeamWe are a dynamic and fast-paced team dedicated to delivering exceptional customer service and maintaining the highest standards of quality and efficiency.Key ExpectationsTo provide outstanding customer service by assisting members with purchasing decisions and resolving issues in a timely and professional mannerTo maintain a safe working environment...

  • Water and Fuel Infrastructure Manager

    6 days ago

    Lady Lake, Florida, United States United States Air Force Full time

    About the RoleManage the construction, operation, and maintenance of plumbing, wastewater collection systems, liquid fuel storage, and natural gas distribution systems.Enforce environmental standards and safety protocols to prevent accidents and minimize waste.Collaborate with other specialists to ensure smooth daily operations.

  • Fitness Operations Manager

    7 days ago

    Lady Lake, Florida, United States Anytime Fitness Full time

    Company OverviewBandon Fitness Texas, Inc. is a leading owner of Anytime Fitness locations in the United States with 250+ current locations.

  • Hourly Manager

    2 weeks ago

    Lady Lake, Florida, United States Chicken Salad Chick Full time

    We are looking for an Hourly Restaurant Manager to lead all aspects of our business. Successful candidates will be able to provide a unique high quality experience to our guests while also possessing the unique ability to motivate our staff to provide excellent customer service. Your responsibilities include maintaining the restaurants sales, profitability,...

  • Department Manager

    2 weeks ago

    Lady Lake, Florida, United States McDonald's Full time

    Starting Pay-$17-$20/HR+*Starting Pay is based on Experience and availability.Benefits:Competitive Starting PayQuarterly Bonus Program (Based on store and individual performance)Health, Dental, and Vision Insurance availableFlexible ScheduleFree Employee Meal$20 Monthly Friends and Family Discount CardNational Employee Discount on MealsPaid Time Off...

  • Administrative Services Manager

    23 hours ago

    Lady Lake, Florida, United States Nemours Children's Health Full time

    Key ResponsibilitiesAs an Office Supervisor, your key responsibilities will include:Providing input on the development of individual performance goals and conducting regular reviews to ensure employees meet their objectives.Monitoring patient flow and satisfaction, recommending changes to improve outcomes, and tracking results.Coordinating supply purchases...

  • Arms and Ammunition Management

    7 days ago

    Lady Lake, Florida, United States United States Air Force Full time

    Join Our Team: Munitions Systems SpecialistsWe are looking for motivated individuals to join our team as Munitions Systems specialists. In this role, you will have the opportunity to work with advanced munitions systems, collaborate with other teams, and contribute to the success of the Air Force.About the PositionManage non-nuclear munitions processes from...

  • Clinic Manager

    1 week ago

    Lady Lake, Florida, United States SimplyApply Full time

    Physical Therapist - Clinic Manager Get your career - and your patients - moving. Sign on Bonus up to $10k As a Clinic Manager, you'll have access to indu stry-leading programs and treatments and a team as innovative and passionate as you are. If you're looking for the autonomy to build and grow your own clinic, now's the time to think CORA. Our ideal...

  • RN Operating Room Circulator FT

    3 weeks ago

    Lady Lake, Florida, United States USPI, INC. Full time

    Registered Nurse: Operating Room Circulator TLC Outpatient Surgery & Laser Center is hiring a Full Time Operating Room Circulator Registered Nurse Welcome to TLC Outpatient Surgery & Laser Center At TLC Outpatient Surgery & Laser Center, we believe health and care are inseparable. Our mission is to care for every patient and their family as if they...

  • RN Operating Room Circulator FT

    1 week ago

    Lady Lake, Florida, United States USPI Full time

    Registered Nurse: Operating Room Circulator TLC Outpatient Surgery & Laser Center is hiring a Full Time Operating Room Circulator Registered Nurse Welcome to TLC Outpatient Surgery & Laser Center At TLC Outpatient Surgery & Laser Center, we believe health and care are inseparable. Our mission is to care for every patient and their family as if they were our...

  • RN Operating Room Circulator FT

    3 weeks ago

    Lady Lake, Florida, United States USPI Full time

    Registered Nurse: Operating Room CirculatorTLC Outpatient Surgery & Laser Center is hiring a Full Time Operating Room Circulator Registered NurseWelcome to TLC Outpatient Surgery & Laser CenterAt TLC Outpatient Surgery & Laser Center, we believe health and care are inseparable. Our mission is to care for every patient and their family as if they were our...

  • Munitions Management Professional

    6 days ago

    Lady Lake, Florida, United States United States Air Force Full time

    Join Our TeamWe are seeking highly skilled and dedicated individuals to join our team of Munitions Systems specialists in the United States Air Force. As a key player in defense operations, you will contribute to the success of global missions while upholding the highest standards of safety and compliance. If you are passionate about making a difference and...

  • Senior Restaurant Manager Job Opportunity

    1 week ago

    Lady Lake, Florida, United States Chicken Salad Chick Full time

    Company OverviewChicken Salad Chick is a dynamic and growing company, committed to delivering exceptional guest experiences and promoting employee development. We offer a supportive work environment, opportunities for growth, and a competitive compensation package. If you're passionate about leading teams and driving sales growth, we encourage you to...