Banquet Server

1 week ago

Memphis, United States Peabody Hotels & Resorts Full time
Description

  1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  3. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  4. Always maintain positive guest relations.
  5. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  6. Resolve guest complaints, ensuring guest satisfaction.
  7. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  8. Maintain complete knowledge of service requirements for assigned function:
  • Pre-function side work.
  • Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation.
  • Characteristics/description of wines/champagne ordered.
  • Prices for specified bar selections on cash bars.
  • Station assignment and table set-up.
  • Group name, type of function and expected attendance.
  • Scheduled hours of service.
  • Special requests/arrangements.
  • Order of service, traffic flow in room.
  • VIPs
  1. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  1. Complete pre-function side work:
  • Check quality and amount of all stock and supplies using checklist.
  • Transport all necessary supplies from Storeroom to service area.
  • Fold napkins, set linen/skirting on tables.
  • Set tables according to service standards.
  • Set up all condiments (butter, jellies, cream, and juices) and beverages (non-alcoholic).
  • Ensure a sufficient supply of all silverware, glassware, and chinaware for service.
  • Prepare all cold food items as assigned by the Supervisor.
  • Check cleanliness and condition of assigned station and service areas; rectify any deficiency. Set upside station as assigned by Supervisor.
  1. Greet guests as they arrive and assist them with seating at tables.
  2. Take guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements.
  3. Record order of guest following departmental service procedures.
  4. Legibly document orders when necessary or collect tickets when specified.
  5. Retrieve alcoholic beverage items from bar and serve to guest.
  6. Open and serve wine/champagne bottles.
  7. Make all varieties of coffee.
  8. Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.
  9. Clear each course with the following procedures.
  10. Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
  11. Set up, monitor, refresh and breakdown coffee breaks, receptions, and buffet tables for specified functions according to group requirements.
  12. Complete closing side duties:
  • Breakdown all goods as specified.
  • Clean all equipment as assigned.
  • Restock items for the next service.
  • Properly store all reusable goods.
  • Remove all dirty linen and transport to Laundry.
  • Stock all condiments.
  • Secure storage areas.
  1. Adhere to payment, cash handling and credit policies/procedures.
  2. Must be certified in TIPS Training within 60 days of employment.


Requirements
  1. Minimum of 18 years of age to serve alcoholic beverages.
  2. TIPS Training within 60 days of employment.
  3. Fluency in English, both verbal and written.
  4. Provide legible communication.
  5. Ability to:
  • perform job functions with attention to detail, speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgment.
  • follow directions thoroughly.
  • understand guests' service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.
  • satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic and discreet manner.
  • maintain regular and punctual attendance.
  • adhere to Peabody grooming standards.
  • uphold and exemplify Peabody Service Excellence®.
  1. Knowledge of various food service styles (i.e., French service, Russian service, Butler style service).

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