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Loan Processor Team Lead
2 months ago
Job Description - Loan Processor Team Lead (2404435) Description D.R. Horton, Inc., the largest homebuilder in the U.S., is currently looking for a Loan Processor Team Lead for their Financial Services Regional Department. The right candidate will assist the Regional Processing Manager by handling weekly pipeline calls with branch managers, fielding questions from the loan processors, and acting as the point of contact for the branches directly worked with. In the Regional Processing Manager’s absence, assign incoming files. Essential Duties and Responsibilities Monitor and train on customer service maintaining company published ExCEED score goals. Mentor new loan processors. Monitor and train team to maintain QC score of 1.00. Monitor and train team to maintain Avg # Suspense Items score of 2.00. Ensure that the processors on your team maintain a Timeline Exception of less than 15%. Oversee the daily management of the aged loans report. Manage BFA goals for the upcoming month. Manage timely pre-draw of loans in the pipeline. Provide support for the Regional Processing Manager when they are unavailable or out of the office. Assist the loan processors with questions and issues on guidelines and loan files. Assist the Regional Processing Manager in identifying training needs. Assist in daily pipeline management to include monitoring the following reports: Projected to Close, Timeline Exception, Loan Approval Conditions. Conduct in-depth pipeline reviews with Loan Processors as needed (weekly or monthly). Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company. Able to travel overnight. Supervisory Responsibilities Directly manages two or more employees in the Branch Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications Education and/or Experience Bachelor's degree (B.A.) from a four-year college or university. One (1) to Two (2) years related experience and/or training. Ability to apply common sense understanding to carry out instructions furnished in written or oral form or via DRH applications. Proficiency with MS Office and email. Preferred Qualifications Come join a winning team with a Fortune 500 company We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: Medical, Vision and Dental. Employee Stock Purchase Plan. Flex Spending Accounts. Life Insurance. Vacation, Sick, Personal Time and Company Holidays. Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeople2 Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up-to-date job listings #J-18808-Ljbffr
