Director, Systems Services and Support
3 weeks ago
Job Description:
The Enterprise Infrastructure and Operations (EI&O) Operations CoE is seeking a highly skilled and innovative Director with a strong background in IT Service Management to drive transformation. In this role, you will be influential on the team responsible for improving our Incident, Problem and Change Management teams’ understanding of critical processes and dependencies, and our vendors’ response to production impacting outages. Your expertise will be crucial in aligning our critical support teams and partners with our ITSM processes. This role requires a strategic mentality, exceptional process management skills, and the ability to drive continuous improvements across a diverse technological landscape.
The Expertise You Have and The Skills You Bring
Expertise in ITSM Processes, including Incident and Problem Management.
Demonstrated ability to lead within a team environment and across the organization.
Proven experience streamlining and optimizing existing processes.
Work with SMEs to develop playbooks and knowledge articles on new processes and technologies.
Review existing processes and documentation to identify inefficiencies and implement improvements.
Take ownership of process and playbooks you create or revise and drive the Major Incident Management team and others to adopt and adhere to these processes.
Create and administer training materials to educate support teams on emerging capabilities and changing processes.
Collaborate with subject matter experts to develop and deliver topical training across a variety of technological subjects.
Collaborate with Enterprise Vendor Managers to align vendor SLAs with incident management processes and improve response times.
Engage with vendors to elevate response efficiency during incidents and develop strategies to effectively persuade vendors to improve their engagement models.
Define support team and vendor performance metrics and analyze results to develop actionable insights to drive continuous improvement.
Conduct thorough research to stay updated with industry trends and standard processes in vendor management.
Strong negotiation, communication, and leadership skills to effectively collaborate with internal teams and vendors.
Experience with vendor management processes and standard methods.
Ability to effectively collaborate with subject matter experts such as architects, engineers, developers, project managers, and scrum masters.
A solid understanding of technical concepts and the ability to translate them into information consumable by various audiences.
Proactive mentality with the ability to prioritize and manage multiple projects in a fast-paced environment.
Strong collaboration skills with the ability to motivate and inspire a team to achieve high-quality results.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission
to strengthen the financial well-being of our clients.
We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a
Glassdoor Employees’ Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model
blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to
Find Your Fidelity
at
fidelitycareers.com .
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to
accommodations@fmr.com .
#J-18808-Ljbffr
-
Systems Admin Sr
1 month ago
Manchester, New Hampshire, United States BAE Systems Full timeJob Description You don't see it, but it's there. Our employees work on the world's most advanced electronics – from saving emissions in the City of Lights to powering the Mars Rover to protecting the F- 35 fighter jet. At Electronic Systems, you'll be among the brightest minds, working on the aerospace and defense industry's most difficult problems....
-
Elliot Health System
1 week ago
Manchester, United States SOLUTIONHEALTH Full timeCome work at the best place to give and receive care! Job Description: Position Summary The Director of Care Coordination is responsible for the execution of strategic development for Care Coordination across the healthcare system. The Director will build and maintain a comprehensive patient-centered division with a focus on positive clinical, fiscal and...
-
Integrated Logistics Support
1 week ago
Manchester, New Hampshire, United States BAE Systems Full timeJob Description See what you're missing. Our employees work on the world's most advanced electronics -from detecting threats for F-35 pilots to illuminating the night for soldiers. Spanning air, land, sea, and space, we are developing the technology of tomorrow, delivered today. Drawing strength from our differences, we're innovating for the future. And you...
-
Elliot Health System
1 week ago
Manchester, United States SolutionHealth Full timeCome work at the best place to give and receive care!Job Description: Position SummaryThe Director of Care Coordination is responsible for the execution of strategic development for Care Coordination across the healthcare system. The Director will build and maintain a comprehensive patient-centered division with a focus on positive clinical, fiscal and...
-
Program Asset Management Support
4 weeks ago
Manchester, New Hampshire, United States BAE Systems Full timeJob Description This role will be scheduled for performance onsite due to the need for consistent, in-person collaboration and/or the requirement to perform work onsite. Flexibility in 100% onsite work may be possible with manager approval.See what you're missing. Our employees work on the world's most advanced electronics - from detecting threats for pilots...
-
Regional Director QI Patient Safety
2 weeks ago
Manchester, United States Dartmouth-Hitchcock Concord Full timeOverview Provides the overall leadership and direction for the development and implementation of the Quality Improvement/Assurance function in partnership with identified Medical Director, is responsible for regional operations support for regional senior leadership, and is responsible for regional operations in patient experience...
-
System Director of Human Resources
1 week ago
Manchester, United States North Country HealthCare Full timePosition Summary The Human Resource Director will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organization's mission and talent strategy. The position represents a blend of centralized and non-centralized functions, requiring a...
-
Senior Systems Engineer
1 week ago
Manchester, United States Elbit Systems Full timeFull-time Company Description KMC Systems, an Elbit Systems of America company, offers an ecosystem of engineering and innovation to develop the most advanced clinical and operational solutions for leading medical device customers across a diverse range of market segments. KMC was established in Merrimack, NH, in 1980, conveying almost half a century of...
-
Manchester, New Hampshire, United States BAE Systems Full timeJob Description Jumpstart your career as a cybersecurity professional with BAE Systems, supporting and protecting information systems critical to national security at one of the leading companies in Aerospace and Defense. Develop your Information Assurance (IA) career through hands on application, work with seasoned professionals, and a training and...
-
Manchester, New Hampshire, United States BAE Systems Full timeJob Description Jumpstart your career as a cybersecurity professional with BAE Systems, supporting and protecting information systems critical to national security at one of the leading companies in Aerospace and Defense. Develop your Information Assurance (IA) career through hands on application, work with seasoned professionals, and a training and...
-
Regional Director QI Patient Safety
7 days ago
Manchester, United States D-H Lebanon-MHMH Full timeOverviewProvides the overall leadership and direction for the development and implementation of the Quality Improvement/Assurance function in partnership with identified Medical Director, is responsible for regional operations support for regional senior leadership, and is responsible for regional operations in patient experience initiatives.Responsibilities...
-
Manchester, United States KMC Systems Full timePrincipal Systems Engineer-Medical Device Development - Onsite (REF1893D) Full-time KMC Systems, an Elbit Systems of America company, offers an ecosystem of engineering and innovation to develop the most advanced clinical and operational solutions for leading medical device customers across a diverse range of market segments. KMC was established in...
-
25U Signal Support Systems Specialist
7 days ago
Manchester, United States Army National Guard Full timeJob Description:Job DescriptionCommunication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and...
-
25U Signal Support Systems Specialist
1 week ago
Manchester, New Hampshire, United States Army National Guard Full timeJob Description:Job DescriptionCommunication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and...
-
25U Signal Support Systems Specialist
1 week ago
Manchester, New Hampshire, United States Army National Guard Full timeJob Description:Job DescriptionCommunication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and...
-
25U Signal Support Systems Specialist
7 days ago
Manchester, United States Army National Guard Full timeJob Description:Job DescriptionCommunication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and...
-
Manchester, United States Elliot Health Full timeCome work at the best place to give and receive care! Job Description: About the Job: The Executive Director, Cardiology Services, leads Elliot Health Systems (EHS) cardiology service lines across multiple sites, with responsibilities inclusive of the development and implementation of system[1]level strategic plans, policies and procedures, and provision of...
-
Manchester, United States Elliot Health Full timeCome work at the best place to give and receive care ?Job Description: About the Job: The Executive Director, Cardiology Services, leads Elliot Health Systems (EHS) cardiology service lines across multiple sites, with responsibilities inclusive of the development and implementation of system[1]level strategic plans, policies and procedures, and provision of...
-
Manchester, United States SOLUTIONHEALTH Full timeCome work at the best place to give and receive care! Job Description: About the Job: The Executive Director, Cardiology Services, leads Elliot Health Systems (EHS) cardiology service lines across multiple sites, with responsibilities inclusive of the development and implementation of system[1]level strategic plans, policies and procedures, and provision...
-
Manchester, United States SolutioNHealth Full timeCome work at the best place to give and receive care!Job Description: About the Job:The Executive Director, Cardiology Services, leads Elliot Health Systems (EHS) cardiology service lines across multiple sites, with responsibilities inclusive of the development and implementation of system[1]level strategic plans, policies and procedures, and provision of...