Service Manager

4 weeks ago

Lakeville, United States Rsiclimate Full time

**Applicant Portal**

: **Job Details: Service Manager**

Vacancy NameService Manager Job Description**Service Manager** is responsible for the profitable delivery of refrigeration services for a specific branch or branches.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Project/Business Responsibilities:**

* Manages the Service P/L for assigned branch(s).

* Forecasts manpower requirements.

* Effectively prioritizes customer calls and advises dispatch accordingly.

* Ensures customer requirements are followed and calls are completed on a timely basis.

* Ensures customer rules are accurately adhered to and approves work orders.

* Reviews dashboards and financial reports and takes appropriate action.

* Oversees the procurement of parts and supplies.

* Maintains communication with customers and ensures their expectations are met.

* Resolves issues or problems that impact customer satisfaction.

* Manages and maintains fleet, parts, and materials inventory, and resolves discrepancies or problems in a timely manner.

* Develops and maintains long term relationships with customers and subcontractors.

**People Responsibilities:**

* Communicates company direction, sets expectations, and holds team accountable for results.

* Provides leaderships, builds a collaborative team and rewards accomplishments of the team.

* Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.

* Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.

* Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.

* Uses metrics to drive accountability and performance.

* Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time, and attendance, etc.

* Ensures use of PPE and the application of safe behavior, including driving, by all employees.

* Ensures customer service and quality of work meets customer requirements and Source standards.

**JOB REQUIREMENTS**

**Project/Business Management:**

* High school diploma, GED, or completion of trade program or technical school. College degree is a plus.

* 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.

* Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.

* Proficiency in understanding and managing P&L.

* Demonstrated business acumen.

* Proficiency in managing multiple assignments, setting, and balancing competing priorities with strong organizational skills and ability to multitask.

* Ability to solve problems and apply good judgement.

* Excellent verbal/nonverbal and written communication and presentation skills.

* Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.

* Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.

* Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

* Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.

* Good driving record.

**People Management:**

* 5 + years of people management experience.

* Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.

* Proficient in coaching, training, developing, and building a team.

* Proficient in managing time, delegating assignments, and following through to ensure good results.

**Pre-employment background screening (criminal and DMV) as well as post-offer drug testing (including for marijuana) is required for all positions. The Company will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.**

#KHCLC Location CityLakeville Location StateMN

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