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Logistics Coordinator

1 month ago


Seabrook, United States EmergencyMD Full time

Position Purpose Provides logistical support to all customers moving products by trucks. Primary Responsibility Serve as point of contact for customers for movements requests, inquiries, and issues. Create, manage, schedule, calculate, close and post all customer orders in internal and external systems. Potential movement responsibilities to include truck, rail, marine, pipeline, tank to tank, sampling, and other miscellaneous orders. Ensures accuracy of customer orders and charges. Analyzes inventory levels and movements to ensure acceptability and manage scheduling of movement requests. Respond timely to all customer inquiries. Coordinate with operations, maintenance, safety, and management as needed regarding customer movements and inventory. Maintain effective relationships with customers; work with customers to resolve inventory discrepancies. Resolve inventory discrepancies with Shift Supervisor. Review and troubleshoot Intervention transactions affecting inventory. Perform quality review of each intervention packet prior to distribution to Operations. Ensure activity planning to avoid interference with all modes of transportation and pipelines. Expedite truck schedule to avoid demurrage claims. Perform charge codes check upon completion of each activity to address any additional services performed in Operations. Research documentation and data related to customer complaints. Prepare training documents, scripts, and training plan for cross-training. Qualifications HS Diploma/GED required Valid Driver's License Must have the ability to obtain a TWIC within 90-days of hire date Bachelor's Degree in related field preferred (Supply Chain, Logistics, Management, or Maritime Administration) High analytical skills with ability to make sound recommendations and decisions SAP, Microsoft Word, Excel, Order & Inventory management system Minimum 2 years of Customer service experience Effective verbal and written communication skills Ability to multi-task and work in a fast-paced environment Self-motivated, detail-oriented, team-player Must be able to communicate effectively to all levels of the organization Decisions made without prior approval - Resolve movement conflicts with the on-call Operations personnel and management #J-18808-Ljbffr