Front Desk Clerk

SUMMARY

The Front Desk Attendant is responsible for the daily operation of the front desk, including cash handling, membership sales, and a good working knowledge of current and upcoming events. The attendant will monitor access to the Recreation Center, welcome guests, answer phones and ensure the safety of facility patrons by preventing and responding to emergencies while delivering outstanding customer service.

**This is a safety-sensitive position and is subject to random drug and alcohol screening.

Critical Safety Skills and Abilities

Conducts the following duties, where a momentary lapse of attention can have a disastrous consequence while supervising vulnerable populations:

1. Responsible for managing high stress situations
2. Responsible for direct communication with customers, staff, and supervisors
3. Responsible for making split-second decisions to implement the emergency action plan related to emergencies in or about the Recreation Center involving children, senior citizens, and persons with disabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The statements below describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. The position description is subject to change by the city as the city's needs and requirements change.

• Act in a professional manner at all times.
• Provide quality customer service.
• Regular and timely attendance to work.
• Oversee facility and enforce rules and regulations regarding proper use.
• Provide knowledgeable information to citizens regarding recreation programs, activities, trips, membership fees, and rental information.
• Arrange chairs, tables, sporting equipment, or exercise equipment in designated rooms or other areas for scheduled group activities such as banquets, parties, group meetings, or events.
• Demonstrate proper methods of equipment storage and cleaning to safeguard facilities and equipment.
• Register customers for class memberships, evaluate class enrollments, notify patrons of activity schedules and registration requirements, and confirm/cancel classes as needed.
• Maintain a clean and sanitary facility. General maintenance is a part of your job. Duties that should be done daily include cleaning the Front Desk area, counters, coffee area, and floors, taking out trash and recycling, cleaning weight room equipment and floors, cleaning restrooms, washing towels, mopping floors, and other duties as assigned.
• Maintain a safe and controlled environment; identify and eliminate or minimize hazardous conditions.
• Monitor access to the Recreation Center by ensuring memberships are current, and others are paying for day use and signing in before granting admission to the facility.
• Issue equipment for participants to use and keep track of the inventory. Upon returning equipment, the Front Desk Attendant will check it to ensure that it has not been damaged.
• Sell designated products to patrons while maintaining a balanced cash register.
• Keep non-public areas secure at all times.
• Be prepared and organized.
• Recognize and respond effectively to incidents and emergencies. When necessary, provide proper emergency care (first aid/CPR/AED).
• Expected to report to work free from the effects of illegal drugs or alcohol and REPORTS to work free from impairment due to prescription drugs.
• Expected to perform other duties as assigned.

EDUCATION, EXPERIENCE AND TRAINING (Certification/Licensure)

The preferred ways to obtain the minimum knowledge, skills, and abilities required to perform this position's essential duties and responsibilities are listed below. The city reserves the right to allow substitutions if a candidate or incumbent exceeds requirements in one area but may be deficient in another.

Education and Experience

High school diploma or general education degree (GED) preferred

Special License, Certifications and Designations

• Valid, Class "C" Texas Driver's License
• Current certification in First Aid and CPR, or the ability to obtain during staff training that is held bi-annually

PHYSICAL DEMANDS

An employee must meet the physical demands described here to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions.

This position frequently requires talking, hearing, and listening, as well as the ability to hear in a loud atmosphere over the telephone, standing, walking, sitting, and using hands to finger, handle, or feel. It is occasionally required tostoop, kneel, crouch, twist, bend, and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions.

While performing the duties of this Job, the employee is frequently exposed to wet and humid conditions. The noise level in the work environment is usually loud.

The City of Angleton is an Equal Opportunity Employer.

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