IT Service Desk Specialist II
2 weeks ago
IT Service Desk Specialist II Job Locations: US-TX-Fort Sam Houston Job ID: 2025-3422 | Category: Helpdesk / Customer Support | Type: Full Time NetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX and may require occasional travel. Candidates must be eligible for a Secret Clearance. Key Responsibilities Provide technical support to end users through phone, email, or chat for hardware, software, and systems issues and support for call overflow during peak time or reduced staff. Troubleshoot and resolve hardware and software issues, escalating complex problems as necessary and act as the escalation path to resolve moderate to highly complex technical issues. Utilize Microsoft and management tools to resolve support requests, including installing and troubleshooting Microsoft OS and office automation software. Provide on-site maintenance for government-owned equipment, including desktops, laptops, and mobile devices, and manage LAN-connected device repairs and modifications. Configure and troubleshoot peripheralsincluding printers, monitors, scannersand address hardware, software, systems, and peripheral issues both remotely and on-site. Document all stages of support, including problem identification, resolution, and final disposition in the ticketing system. Install, configure, and troubleshoot common network protocols including TCP/IP and wireless protocols. Resolve issues with automation hardware, software, systems, and peripherals on-site, at the support center, or remotely. Ensure systems are fully operational after repairs, testing both standalone and network-connected configurations, and perform hardware and software updates. Contribute to the development and maintenance of a knowledge management system to enhance support efficiency. Required Qualifications and Certifications At least four (4) years of progressive experience in IT service desk or related technical support roles. Bachelors degree and/or equivalency. Eligibility for a Secret Clearance. IAT II certification (CCNA?Security, GICSP, GSEC, Security+ CE, SSCP) as per DoD 8570.01?M requirements. CE: Associate (professional preferred) level certification. Ability to work 100% onsite in San Antonio, TX (may require occasional travel). Preferred Qualifications and Certifications Experience supporting federal customers in a service desk or IT support capacity. Familiarity with Microsoft operating systems, office automation tools, and network troubleshooting. Previous Federal Consulting Experience. Benefits & Perks Health, dental, and vision insurance starting the first of the month after you join. 401(k) Plan with immediate vested employer contributions; no matching required. Generous Paid Time Off (PTO) policy, one additional day of paid wellness leave per calendar year, and observe ten federal holidays. Pet Insurance as part of the benefits. Tuition reimbursement, internal training programs, and company-sponsored industry certifications. Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, and family fun events. Accessibility Note NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (ADA), and applicable state and local laws. NetImpact will provide reasonable accommodations to qualified individuals with disabilities unless it would cause undue hardship. For accommodations requests, please contact careers@netimpactstrategies.com. #J-18808-Ljbffr
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IT Service Desk Specialist II
5 days ago
San Antonio, TX, United States NetImpact Strategies Full timeIT Service Desk Specialist IIJob Locations US-TX-Fort Sam HoustonJob ID 2025-3622Category Helpdesk / Customer SupportType Full TimeJob DescriptionNetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX. May require occasional travel. Candidates must be...
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IT Service Desk Specialist II
5 days ago
San Antonio, TX, United States NetImpact Strategies Full timeIT Service Desk Specialist IIJob Locations US-TX-Fort Sam HoustonJob ID 2025-3622Category Helpdesk / Customer SupportType Full TimeJob DescriptionNetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX. May require occasional travel. Candidates must be...
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IT Service Desk Specialist II
7 days ago
San Antonio, TX, United States NetImpact Strategies Full timeIT Service Desk Specialist IIJob Locations US-TX-Fort Sam HoustonJob ID 2025-3622Category Helpdesk / Customer SupportType Full TimeJob DescriptionNetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX. May require occasional travel. Candidates must be...
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IT Service Desk Specialist II
1 week ago
San Antonio, TX, United States NetImpact Strategies Full timeIT Service Desk Specialist IIJob Locations US-TX-Fort Sam HoustonJob ID 2025-3622Category Helpdesk / Customer SupportType Full TimeJob DescriptionNetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX. May require occasional travel. Candidates must be...
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IT Service Desk Specialist II
1 day ago
San Antonio, TX, United States NetImpact Strategies Full timeIT Service Desk Specialist IIJob Locations US-TX-Fort Sam HoustonJob ID 2025-3622Category Helpdesk / Customer SupportType Full TimeJob DescriptionNetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX. May require occasional travel. Candidates must be...
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IT Service Desk Specialist II
1 day ago
San Antonio, TX, United States NetImpact Strategies Full timeIT Service Desk Specialist IIJob Locations US-TX-Fort Sam HoustonJob ID 2025-3622Category Helpdesk / Customer SupportType Full TimeJob DescriptionNetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX. May require occasional travel. Candidates must be...
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IT Service Desk Specialist II
7 days ago
San Antonio, United States NetImpact Strategies Full timeIT Service Desk Specialist IIJob Locations US-TX-Fort Sam HoustonJob ID 2025-3622Category Helpdesk / Customer SupportType Full TimeJob DescriptionNetImpact Strategies, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role is located 100% onsite in San Antonio, TX. May require occasional travel. Candidates must be...
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IT Service Desk Specialist
7 days ago
San Antonio, United States ASRC Federal Full timeJob Description ASRC Federal is currently seeking an IT Service Desk Specialist-II to support an upcoming DHA contract. This work will be located onsite in San Antonio, TX. This position is contingent based on the successful award of contract to ASRC Federal. RESPONSIBILITIES Answers questions, analyzes problems and provides technical assistance, support,...
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IT Service Desk Specialist
2 weeks ago
San Antonio, Texas, United States A1fed Full timeCitizenship Requirements: Applicants must be a Citizen of the United States of America or a permanent resident.Location: ON SITE IN SAN ANTONIO, TEXAS.Role Designation: IT Service Desk Specialist - Level IIIIT Security Designation: ADP/IT IIInvestigation Required: Tier 3 (T3)IA Technical/Management Designation: IAT II and CECertifications Required (at least...
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IT Service Desk Specialist
2 weeks ago
San Antonio, United States A1fed Full timeCitizenship Requirements Applicants must be a Citizen of the United States of America or a permanent resident. Location ON SITE IN SAN ANTONIO, TEXAS. Role Designation IT Service Desk Specialist - Level III IT Security Designation ADP/IT II Investigation Required Tier 3 (T3) IA Technical/Management Designation IAT II and CE Certifications Required (at least...
