Assistant Restaurant General Manager, Octagon

3 weeks ago

Bluffton, United States Montage International Full time
Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Assistant Restaurant General Manager, Octagon

SUMMARY

The Assistant Restaurant General Manager position will oversee the daily operations of our 3-meal period restaurant, Octagon, to include but not limited to driving revenue while controlling costs, labor management, cost of goods management, effective marketing of the restaurant, employee development and training, the building of guest relations while upholding service standards and all health department standards.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:
  • Assists General Manager with the recruitment, training and development of all restaurant employees including hosts, servers, server attendants, bartenders, bar backs and restaurant supervisors. Provides conflict resolution and ensures disciplinary / termination procedures are followed and that all workplace standards are upheld
  • Monitors Business and oversees the overall operations of the restaurant with the General Managers and promptly addresses all operational issues with Management and Staff. Ensures service goals and standards are defined and enforced daily and monitors the venue environment for cleanliness, health department standards compliance, appropriate lighting, sound and temperature
  • Executes sales and marketing opportunities while maximizing cost controls. Motivates team to achieve business goals and objectives and assists General Manager in preparing the weekly GM Report, monitoring and analyzing weekly and monthly cost of goods, sales, comps and labor reports
  • Is responsible for facility maintenance and ensures an "A" grade compliance with Health Department and oversees all inspections. Maintains opening, running, and closing venue checklists to ensure facility maintenance standards
  • Develops and builds Guest relations and ensures all guest complaints are resolved. Maintains high guest satisfaction through constant training, education, and practice of high service standards. Also maintains an "open door" for policy for Manager and employee communication
  • Ensures all permits and licenses are maintained, up to date and posted as required by law. Monitors potential liability issues (contractual, safety, employment) and ensures all employees have all required certification validated (TAM Card, etc)
  • Maintains systems, policies and procedures for use in recruiting, hiring, training, management, inventory, scheduling, cost and operational efficiencies
QUALIFICATIONS
  • Minimum 3 years prior experience as a Manager in a high volume/3-meal period Restaurant and must possess excellent communication, organizational, and supervisory skills. Must also have strong coaching and development skills. Has the ability to read and write English proficiently.
  • Must be able to efficiently operate and control labor costs, as well as cost of goods, and supplies to maximize restaurant profits. Must provide management and support of all employees ensuring proper scheduling, time off requests and vacations
  • Must be flexible and must have a tolerance for long, stressful nights while establishing measurable goals and objectives that focus on profit, product and people
  • Professionally groomed and act a role model and leader in the Restaurant. Must possess a positive attitude, be self-motivated, polite, energetic, and a willing learner.
  • Has basic computer skills and knowledgeable with Word, Excel, and any computer based reservation systems such as OpenTable
  • Ability to digest complex information and communicate to employees
  • Must have the ability to understand and execute Marketing requirements, promotions, and special events
  • Previous experience with a similar hospitality company is preferred.


PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be physically able to lift and carry heavy trays and equipment as well as delicate china and glassware. Up to 50 lbs. Also, you must be physically able to walk without assistance on various surfaces for an extended period of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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