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Reservations Agent

4 months ago

San Diego, United States JC Resorts Full time

** Reservations Agent / Rancho Bernardo Inn**

**Job Category****:** Sales **Requisition Number****:** RESER002372 Showing 1 location **Job Details**

**Description**

In addition to working in the natural beauty of San Diego, we offer competitive, progressive benefits including complimentary meals and employee discount benefits.

Join our team of friendly, engaging, professionals who love the **Hospitality Industry** and want to share it with our guests.

Rancho Bernardo Inn is recognized as one of Cond Nast Travelers Readers Choice Awards, Top Southern California Resorts, US News & World Reports Top San Diego Hotels, a member of Preferred Hotels & Resorts and has received the AAA Four Diamond award for over 40 years.

The **Reservations Agent's Essential Purpose is** to provide courteous, informative first contact with potential leisure guests, and utilize prescribed sales techniques and strategies to optimize closing efficiency and reservation sales revenues.

**ESSENTIAL FUNCTIONS:**

* To maintain a high energy, upbeat dialogue with each potential leisure guest that demonstrates a decent boldness with regard to closing the

* To maintain a strong sales acumen at all times, seeking to close every leisure sales opportunity by providing a strong rapport, accurate information in a confident voice, utilizing urgency tools and assumptive sales verbiage, maintaining control of the call, focusing on selling the experience, and strictly adhering to any other sales techniques or strategies, as

* To actively "up-sell" customers, to increase room

* To provide essential resort information and follow through on all communication methods regarding guests' needs to ensure their experience is both carefree and enjoyable.

* To understand and respond to all guest needs and requests in a timely and professional

* To resolve all customers complaints in a diplomatic and effective manner, utilizing all available resources to satisfy the guest's

* To be completely familiar with all hotel information necessary to actively promote rooms sales, including current rate structures and sales strategies; current special rates and restrictions; types and locations of rooms and suites available; and services, costs, hours, and location of all hotel facilities and

* To be completely familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an

* To follow all specified procedures to properly perform routine job tasks, including processing advance deposit checks; in-putting group blocks and contracts and leisure reservations; handling credit and check cashing transactions; and processing daily mail

* To be continually aware of room/suite availability, and to oversell accommodation types only as approved.

**JOB KNOWLEDGE & EDUCATIONAL LEVEL:** High school diploma or equivalent required. English fluency required. Must have minimum one year experience in sales or customer service position, preferably with heavy telephone contact. Previous hotel/resort experience preferred. Must have some computer experience. Must accurately type minimum 50 WPM. Must display knowledge of currently accepted business telephone etiquette.

**SKILLS AND APTITUDES:** Detail oriented. Organized and efficient. Learns quickly. Safety- minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

**WORKING CONDITIONS:** Works indoors throughout shift in small, temperature-controlled, clean, and well-lighted office area. Bi-level structures. Extensive property. If working remotely, has a quiet space to work without interruptions, adequate power and high speed internet connection (internet stipend may be provided) and must sign the Companys Remote Work Agreement.

**PHYSICAL DEMANDS:** Sits at desk approximately 90% of shift. Stands/walks approximately I0% of shift. Heavy use of phones, daily. Intermittent use of personal computer approximately 65% of shift, daily. Ability to lift objects weighing up to 30 lbs. Frequent use of stairs, daily.

*If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please visit our JC Resorts careers site for our contact information*

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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