Bilingual Customer Service Representative
7 days ago
Customer Service Representative Summary Of Position: The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Essential Job Functions: Answers incoming calls. Assists existing commercial and residential customers in resolving issues. Provides service quotes for new customers. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information. Provides customer retention by providing high level customer service and offering alternatives to cancellation request. Averages answering approximately 100 inbound calls per day. Averages answering calls in fewer than 12 seconds. Establishes understanding of customer needs, issues, and requests. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.) Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro. Supports other service lines when required. Uses Tower system to gather information, provides information, and/or update customer records. Completes cross training with other departments to include Operations, Sales, and Billing. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness. Other Job Responsibilities: Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro. Any additional job duties that may be assigned by the Supervisor. Work Environment: Normal setting for this job is: office setting.
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Bilingual Customer Service Representative
14 hours ago
Midway, United States Waste Pro Full timeWaste Pro - JobID: 5001170934100 [Customer Service Representative] As a Customer Service Representative at Waste Pro, you'll: Answer incoming calls; Assist existing commercial and residential customers in resolving issues; Provide service quotes for new customers; Establish customer accounts by negotiating and documenting service type, pricing, billing, and...
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Bilingual Customer Service Representative
2 days ago
Midway, United States Waste Pro Full timeSUMMARY OF POSITION:The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers'...
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Bilingual Customer Service Representative
4 days ago
Midway, FL, United States Waste Pro Full timeSUMMARY OF POSITION: The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers'...
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Bilingual Customer Service Representative
6 days ago
Midway, FL, United States Waste Pro Full timeSUMMARY OF POSITION: The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers'...
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Customer Service Representative
2 weeks ago
Midway, United States Waste Pro USA, Inc. Full timeThe Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call Customer Service Representative, Customer Service, Representative, Operations, Retail
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Customer Service Representative
1 week ago
Midway, GA, United States Mass Markets Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Customer Service Representative
2 days ago
Midway, GA, United States Mass Markets Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Customer Service Representative
9 hours ago
Midway, GA, United States Mass Markets Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Customer Service Representative
2 weeks ago
Midway, United States MCI Full timeCustomer Service Representative MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dedicated and customer-focused...
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Customer Service Representative
20 hours ago
Midway, United States Mass Markets Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
