Contact Center Specialist II
2 weeks ago
Description :The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education: • Required: High school diploma or Equivalent Experience: • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills: • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion • Problem solving skills to analyze and respond to consumer inquires • Ability to work independently and as a member of a team • Possess excellent time management skills • Professional written and verbal communication skills • Proficient in Microsoft Office Programs as well as healthcare related programs • Ability to multi-task, manage call volume and prioritize patient needs • Ability to make timely decisions and provide best possible outcome • Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration: N/A
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Contact Center Specialist II
3 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their...
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Contact Center Specialist II
4 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Key responsibilities include answering consumer inquires, directing them to the appropriate department,...
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Contact Center Specialist II
3 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their...
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Contact Center Specialist II
3 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their...
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Contact Center Specialist II
3 weeks ago
Lake Spring, MO, United States CoxHealth Full timeDescription :The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their...
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Contact Center Specialist III
2 weeks ago
Spring Lake Park, United States CoxHealth Full timeDescription :The Contact Center Specialist III is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, collecting appropriate patient information to hand off to clinical...
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Contact Center Specialist III
6 days ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist III is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, collecting appropriate patient information to hand off to clinical...
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Contact Center Specialist III
1 week ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist III is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, collecting appropriate patient information to hand off to clinical...
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Contact Center Specialist III
3 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist III is responsible for managing interactions with consumers to ensure high level of customer service.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.Key responsibilities include answering consumer inquires, directing them to the appropriate department,...
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Contact Center Specialist III
3 weeks ago
Lake Spring, United States CoxHealth Full timeDescription :The Contact Center Specialist III is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, collecting appropriate patient information to hand off to clinical...
