Loss Prevention Customer Service Associa

3 weeks ago

West Springfield, United States AI Corporation Full time

Loss Prevention Customer Service Associate At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether youre working in our four global Home Offices, Distribution Centers, or Retail Stores TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx youll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family, a Fortune 100 company and the worlds leading off?price retailer. Responsibilities Support a positive customer shopping experience and maintain a strong store partnership with store teams and Loss Prevention. Understand operational procedures and deter acts of dishonesty within established customer service guidelines. Provide timely, courteous, and knowledgeable service to customers. Engage customers, providing support and creating a positive shopping environment. Provide an effective deterrent to theft through customer engagement and a professional and knowledgeable presence. Observe accurate checkout procedures for customers and associates. Communicate shrink?related concerns to Store Management and Loss Prevention. Maintain an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives. Coordinate and complete shrink?related activities in partnership with Store Management. Support and participate in store shrink reduction goals and programs. Promote a culture of honesty and integrity; maintain confidentiality. Encourage associate use of shrink reduction resources. Promote safety awareness and support maintenance of a safe environment. Follow through on commitments; accomplish goals with minimum supervision. Adhere to all labor laws, policies, and procedures. Perform other duties as assigned. Qualifications Excellent communication skills and good judgment. Ability to respond appropriately to changes in direction or unexpected situations. Standout colleague, working effectively with peers and supervisors to accomplish tasks. Ability to work a flexible schedule to support business needs. 02 years retail or security experience. Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions. Child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. EEO Statement All hiring practices are made in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act, and are not based on race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status, or any other protected class. Applicants with arrest or conviction records will be considered for employment. #J-18808-Ljbffr

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