Network Engineer
2 weeks ago
The Sr Network Engineer is responsible for design and implementation of the Omni Fiber Network and its customer-serving equipment. This is senior position that designs network solutions to meet business requirements, publishes configuration guidelines and templates, engineers those designs into working network implementations, and troubleshoots/resolves issues with those implementations.
Responsibilities
- 40% Implement and oversee the implementation of network equipment, circuits, peering, and other network support functions in a rapidly growing service provider network
- 30% Design and configure network equipment for new business requirements. Publish configuration templates and guidelines. Maintain documentation.
- 20% Provide 3rd level support for NOC and advanced technical support escalations
- 10% Other technical work as directed
Requirements
- Minimum 7 years experience in an IT or Internet service related technical field
- 2+ years of recent experience at a broadband, fiber, or cable company providing residential Internet services directly to customers
- This experience must be in a network engineering, network planning, or upper-level network operations role directly supporting a service provider network
- Fiber / PON / DSL or Cable broadband network experience is required
- Design, configuration, and troubleshooting of routing and switching technologies in common use in service-provider networks
- BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Play
- Juniper / Cisco / Microtik routers and switches
- Fiber OLT/ONT/ONU PON platforms and technologies
- Familiarity with Commercial Ethernet, EIA/DIA circuits, NIDs, and common transport technologie
- Knowledge of common Network Operations Center incident management processes, including ticketing, incident handling, customer notifications, root cause analysis / post-mortem documentation, and change management procedures
- Broadband customer troubleshooting and current or prior technical support skills
- Knowledge of TCP/IP and the common applications of the Internet
- Ability to navigate and guide others through Windows, Linux, and common Mobile platforms in GUI and CLI to perform network troubleshooting
- Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP, NAT, Port Forwarding, UPnP, Firewall and Anti-Virus)
- Familiarity with WiFi technologies, including Mesh technologies and troubleshooting common WiFi connectivity and speed issues
- Familiarity with the concepts and implementation of subscriber provisioning for broadband triple-play services
- Customer service and speaking skills
- Fluency in English is required (fluency in any 2nd language desired)
- Conflict resolution and de-escalation of difficult customer interactions
- An always-helpful positive attitude
- Cisco CCNP or higher (Service Provider tracks preferred)
- Juniper JNCIS or higher (Service Provider tracks preferred)
- Nokia NRS-I/II or higher
- Metro Ethernet Forum (MEF) Professional
- Equivalent professional certifications from any other vendor or networking related field
- Familiarity with internet caching technologies and CDNs
- Familiarity with common service provider level security threats and mitigation methods
- Knowledge of Windows / Linux system administration and common administration tasks
- A working knowledge of programming or scripting languages
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