Communication Center Specialist I

5 months ago

Spencer, United States Northwest Bank Full time
Essential Functions & Responsibilities
Include, but are not limited to:

  1. Responds to external customer inquiries through a variety of media.
  2. Develops customer relationships that provide the opportunity to share product knowledge and services in a professional manner resulting in product delivery or referral.
  3. Assists with troubleshooting and recommending possible solutions, identifying trends, determining when to escalate a problem to management or referring to an expert in the area.
  4. Performs file maintenance, as requested.
  5. Serves as a backup for other position(s) and performs other duties, as assigned.
  6. Enhances career through work experience and continuing education.
  7. Maintains compliance with federal, state and local laws and regulations.
  8. Participates and responds to examinations, audits and third party reviews.
  9. Complies with the Information Security Program and is accountable for maintaining a high level of risk and security awareness.
  10. Establishes a good image for the Bank by being active and visible in the community.
  11. Attends meetings as assigned.
  12. Develops a working knowledge of the Bank's products and services through usage and webex attendance to provide quality customer service while building relationships and exceeding expectations.


Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
High school diploma or general education degree (GED) required; one year of previous experience required; or equivalent combination of education and experience.

Language
Above average verbal and written communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in written, mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations
Must have a valid driver's license and be willing to travel to outlying branch areas, as business needs dictate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this light physical work position, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Close up visual attention to detailed materials and effective hearing/verbal communication skills are needed. Must make accurate visual inspection of printed and/or written materials. Must be able to follow written and oral instructions. Regular customer service problem solving using established variables.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Community Outreach Specialist

    7 days ago

    Spencer, Iowa, United States Jackson Recovery Centers, Inc. Full time

    About the JobWe are seeking a highly motivated and dedicated Prevention Specialist to join our team at Jackson Recovery Centers, Inc.This is an exciting opportunity for someone who is passionate about making a difference in the lives of individuals and communities affected by substance abuse.The ideal candidate will have excellent communication skills, be...

  • Communication Specialist for Patient Care

    1 month ago

    Spencer, United States Roane General Hospital Full time

    We are seeking a highly skilled Communication Specialist to join our team at Roane General Hospital. As a licensed Speech Language Pathologist, you will be responsible for performing evaluations and providing skilled treatments to patients in outpatient and inpatient settings.Key Responsibilities:Conduct comprehensive evaluations of patients' communication...

  • Nurse-LPN

    2 weeks ago

    Spencer, United States Miletree Center Full time

    Nurse-LPN at Miletree Center summary: As a Licensed Practical Nurse (LPN) at Genesis Healthcare, I provide high-quality nursing care under the supervision of a Registered Nurse. My responsibilities include evaluating patient conditions, administering medications, and supervising unlicensed staff to ensure patient satisfaction and positive clinical...

  • Nurse-LPN

    2 weeks ago

    Spencer, United States Miletree Center Full time

    Nurse-LPN at Miletree Center summary: As a Licensed Practical Nurse (LPN) at Genesis Healthcare, I provide nursing care under the supervision of a Registered Nurse, ensuring positive clinical outcomes and patient satisfaction. My responsibilities include evaluating patients, administering medications, and contributing to nursing assessments and care...

  • Family Support Services Coordinator

    4 weeks ago

    Spencer, Iowa, United States Family Access Center Full time

    Job OverviewWe are seeking a highly skilled and dedicated Family Support Specialist to join our team at the Family Access Center.

  • Addiction Prevention Specialist

    3 weeks ago

    Spencer, Iowa, United States Jackson Recovery Centers, Inc. Full time

    Prevention Specialist Job SummaryWe are seeking an experienced Prevention Specialist to join our team at Jackson Recovery Centers, Inc. in Spencer, IA.About the Role:This is a full-time position that will work closely with our community partners to deliver prevention strategies and raise awareness about substance abuse and overdose...

  • Business Interaction Expert

    3 weeks ago

    Spencer, Iowa, United States Northwest Bank Full time

    About the Role: Northwest Bank is seeking a skilled Communication Center Specialist to join our team. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. Your primary goal will be to build strong relationships with our customers, ensuring...

  • Communication Specialist

    6 days ago

    Spencer, Iowa, United States Ensign Therapy Full time

    We are seeking a skilled Speech-Language Pathologist to join our therapy team at Ensign Therapy. With our unique model, you will have the opportunity to create and implement programs that best serve the needs of our patients.In this role, you will be part of an in-house therapy team, working collaboratively with nursing and other departments to provide...

  • Registered Nurse

    2 weeks ago

    Spencer, United States Norman Regional Health System Full time

    Registered Nurse (RN) I - Ortho Spine - Full Time - Nights at Norman Regional Health System summary: The Registered Nurse (RN) I in the Orthopedic Spine unit provides comprehensive nursing care to patients recovering from orthopedic procedures such as hip and knee replacements. This role involves collaborating with healthcare professionals, assessing...

  • Mental Health Specialist

    7 days ago

    Spencer, Iowa, United States Family Access Center Full time

    About the RoleWe are seeking a skilled Licensed Mental Health Therapist to join our team at the Family Access Center in Spencer. This full-time position offers a stable career path with opportunities for growth and development.Main Responsibilities:Deliver high-quality mental health therapy services to individuals, families, and couples.Develop and maintain...

  • Community Health Doctor

    7 days ago

    Spencer, North Carolina, United States Cabarrus Rowan Community Health Centers Full time

    Job DescriptionCabarrus Rowan Community Health Centers is committed to delivering comprehensive primary care services to our patients. We are seeking a skilled Family Practice Physician to join our team, working closely with mid-level providers and other healthcare professionals to ensure seamless care delivery.Key ResponsibilitiesEngage with patients and...

  • Norman Regional Health System | Registered Nurse

    2 weeks ago

    spencer, United States Norman Regional Health System Full time

    Registered Nurse (RN) I - Ortho Spine - Full Time - Nights at Norman Regional Health System summary: The Registered Nurse (RN) I in the Orthopedic Spine unit provides comprehensive nursing care to patients recovering from orthopedic procedures such as hip and knee replacements. This role involves collaborating with healthcare professionals, assessing...

  • Registered Nurse

    1 month ago

    Spencer, United States Norman Regional Health System Full time

    Registered Nurse (RN) I - Ortho Spine - Full Time - Nights at Norman Regional Health System summary: The Registered Nurse (RN) I in the Ortho Spine unit is responsible for assessing and addressing the healthcare needs of orthopedic patients, including those undergoing procedures such as hip and knee replacements. This position involves implementing care...

  • Prevention Specialist- Spencer, Iowa

    4 months ago

    Spencer, United States Rosecrance Full time

    $6,000 Sign-on Bonus!Leaders in recovery. Champions of hope.Position Purpose:Under limited supervision, the Prevention Specialist promotes community, individual health and well-being through the delivery of prevention strategies and services directed by the state of Iowa and participate as a member of a dedicated team in the delivery of services.Job...

  • Therapeutic Communication Specialist

    1 week ago

    Spencer, Massachusetts, United States ProCare Therapy Full time

    Speech Language Pathologist OpportunityWe are seeking a motivated and skilled Speech-Language Pathologist to join our team in Grafton, Massachusetts.About the PositionThis is a full-time opportunity with a competitive weekly salary of $1100-$1500 based on experience. Benefits include health, dental, and vision insurance options as well as a 401(k) matching...

  • Psychiatric Medicine Specialist

    1 week ago

    Spencer, Massachusetts, United States The Curare Group Full time

    The Curare Group seeks an experienced Pyschiatric Medicine Specialist to join our inpatient team at one of our acute care medical centers. This is a unique opportunity to work with a talented group of professionals, including a Chair of Psychiatry and two tenured Psych PAs, in a supportive and dynamic environment.Job Summary:Provide 100% inpatient...

  • Prevention Specialist

    3 weeks ago

    Spencer, United States Rosecrance Full time

    $6,000 Sign-on Bonus AvailableOur job is hope. Come Join a community of champions!Position Purpose: Under limited supervision, the State Opioid Response SOR) Grant Prevention Specialist delivers prevention strategies targeted to raise awareness, prevent abuse and overdose related to stimulant and opioids. Job Requirements:Bachelor's degree in human...

  • Loan Documentation Specialist I

    6 months ago

    Spencer, United States Northwest Bank Full time

    Essential Functions & Responsibilities Include, but are not limited to: Prepare compliant loan documents in a timely and accurate manner. Responsible for originating the suspense/tickler reporting. Complete CRA and HMDA file reviews, as requested. Prepare monthly loan reports, as requested. Serve as a backup for other position(s) and perform other duties,...

  • Nurse-LPN

    2 weeks ago

    Spencer, WV, United States Miletree Center Full time

    Nurse-LPN at Miletree Center summary: As a Licensed Practical Nurse (LPN) at Genesis Healthcare, I provide high-quality nursing care under the supervision of a Registered Nurse. My responsibilities include evaluating patient conditions, administering medications, and supervising unlicensed staff to ensure patient satisfaction and positive clinical...

  • Nurse-LPN

    2 weeks ago

    Spencer, WV, United States Miletree Center Full time

    Nurse-LPN at Miletree Center summary: As a Licensed Practical Nurse (LPN) at Genesis Healthcare, I provide nursing care under the supervision of a Registered Nurse, ensuring positive clinical outcomes and patient satisfaction. My responsibilities include evaluating patients, administering medications, and contributing to nursing assessments and care...