Customer Care Agent

4 weeks ago

Tulsa, United States Alert 360 Full time
Job Details Job Location A360 Corporate - Tulsa, OK Position Type Full Time   Salary Range $15.00 - $16.00 Hourly Job Shift All Description

At Alert 360, we're super dedicated to customer service and providing the latest home automation and smart security services. There's proof in our title as "One of the Best Companies to Work in Oklahoma" (three years in a row)

Duties, Responsibilities:

  • Assist with customer accounts, equipment questions, billing, and payments and ensure customer needs are addressed
  • Diffuse customer situations by resolving customer concerns
  • Communicate verbally and in writing in a clear, professional, and straightforward manner
  • Respond to emails and calls as needed to ensure prompt resolution to customer questions, concerns, service issues and account problems
  • Work independently to complete tasks and follow directions related to the job with minimal supervision
  • Contribute to creative and positive solutions that help continually improve our customer care and overall satisfaction in our brand

Desired Skills and Experience:

  • Excellent verbal communication skills and ability to respond to individual customer needs in a calm, professional and pleasant manner
  • Great interpersonal skills and prior customer service experience at a contact center a plus
  • Enjoy talking on the phone
  • Patience and ability to manage stress
  • Problem-solving skills
  • Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines
  • Ability to be polite, compassionate, and confident
Qualifications

Requirements:

  • Must be at least 18 years of age
  • High School diploma or equivalent 2 to 3 years related experience
  • Ability to sit while using computer and phone equipment for extended periods of time
  • Deliver world-class customer service and build customer satisfaction and loyalty
  • Strive for one-call resolution of customer issues
  • Ability to type a minimum of 30 words per minute efficiently and accurately
  • Proficiency to work simultaneously with multiple computer applications and databases
  • Demonstrate outstanding verbal and written communication skills
  • Must be a good listener with empathetic skills
  • Must be willing to make outbound and take inbound calls
  • Ability to multi task
  • Excellent computer and Microsoft office product skills
  • Attention to detail and organized with excellent follow up skills
  • Ability to think on your feet and provide creative solutions
  • Must maintain excellent attendance record
  • Must be open to feedback and professional coaching
  • Pre-employment testing is required
  • Must pass background and drug screen process
  • Bilingual in English/Spanish a plus

THE BENEFITS OF JOINING OUR TEAM

Did you know we were named a "Best Places to Work" in Oklahoma? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members' lives better. Our comprehensive benefit program includes but is not limited to:

  • Health coverage for you and your family through medical, dental and vision plans
  • A generous paid time off program starting at three weeks and increasing with your tenure
  • A 401-K plan where the company matches dollar for dollar on a generous % you contribute
  • Financial protection through disability, life and accidental death and dismemberment insurance
  • Tax advantages through flexible spending accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
  • To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.

When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen

  • Customer Relations Representative

    3 weeks ago

    Tulsa, United States Tyler McCall - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Relations Representative

    2 weeks ago

    Tulsa, United States Tyler McCall - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    3 weeks ago

    Tulsa, United States Michael Nelson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    3 weeks ago

    Tulsa, United States Mark Welty - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Relations Representative

    3 weeks ago

    Tulsa, United States Michael Nelson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Relations Representative

    3 weeks ago

    Tulsa, United States Mark Mainord - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    3 weeks ago

    Tulsa, United States Randall Young - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Randall Young - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers...

  • Customer Service Representative

    1 week ago

    Tulsa, United States Randall Young - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Randall Young - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers...

  • Customer Service Manager

    1 week ago

    Tulsa, United States Chuck Sloan - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceHealth insuranceTraining & developmentROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member with Chuck Sloan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your...

  • Customer Service Manager

    3 weeks ago

    Tulsa, United States Chuck Sloan - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceHealth insuranceTraining & developmentROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member with Chuck Sloan - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your...

  • Customer Service Representative

    3 weeks ago

    Tulsa, United States Randy John - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Randy John Agency is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative, your knowledge of insurance products and industry trends equips you to communicate directly with clients,...

  • Receptionist - State Farm Agent Team Member

    3 weeks ago

    Tulsa, United States Matt Mccoy - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Receptionist - State Farm Agent Team Member

    1 week ago

    Tulsa, United States Matt Mccoy - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Receptionist - State Farm Agent Team Member

    3 weeks ago

    Tulsa, United States Mark Mainord - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Work with the agent to establish and meet marketing goals.Maintain a strong work...

  • Receptionist - State Farm Agent Team Member

    1 week ago

    Tulsa, United States Mark Mainord - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Work with the agent to establish and meet marketing goals.Maintain a strong work...

  • Marketing Associate

    3 weeks ago

    Tulsa, United States Michael Nelson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Tulsa, OK is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Michael Nelson - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Telemarketer - State Farm Agent Team Member

    3 weeks ago

    Tulsa, United States Tyler McCall - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesWork with the agent to establish and meet marketing goals.Develop leads, schedule appointments, identify customer needs, and market appropriate products...

  • Telemarketer - State Farm Agent Team Member

    1 week ago

    Tulsa, United States Tyler McCall - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesWork with the agent to establish and meet marketing goals.Develop leads, schedule appointments, identify customer needs, and market appropriate products...

  • Office Representative

    3 weeks ago

    Tulsa, United States Michael Nelson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Office Representative

    3 weeks ago

    Tulsa, United States Michael Nelson - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...