Customer Experience Spec

4 weeks ago

Columbus, United States American Electric Power Company, Inc. Full time

Job Description

**Position Summary:**

The Customer Experience Specialist will be the single point of contact for a customer from the

escalation of their issue through resolution of their issue. The Customer Experience Specialist is

required to communicate with other departments on behalf of customers to resolve customer

issues in a timely manner, as well as effectively communicate why the issue occurred, expected

timeline to resolve and final resolution to the customer to resolve their issue and ensure a

positive outcome wherever possible.

**Key Duties & Responsibilities:**

* Receive escalated customer calls/contact and diffuse escalated customer situations through high level problem solving.

* Communicate with the appropriate stakeholders to ensure timely issue resolution.

* Communicate and work directly with customers in a professional manner to answer all questions and resolve all issues.

* Provide call-backs and follow-up with customers to ensure issue resolution.

* Complete daily/weekly and longer-term trend reports to manage and track customer issue resolution status and performance.

* Adhere to establish service level agreement (SLA) for resolution of escalated customer issues.

* Demonstrate excellent time management skills to ensure resolution goals are being met

* Work independently and follow directions related to the role with little follow-up from leaders

Minimum Requirements

**Knowledge & Skill Requirements:**

* Excellent communication skills written, spoken, listening with ability to explain and interpret issues clearly.

* High-energy, drive and ambition.

**Education & Experience Requirements:**

* High school education and/or some college.

* Undergraduate degree preferred.

+ 1 3 Years of experience in a similar role.

+ Utility/Commodity experience preferred but not required

* Familiarity with ticketing systems preferred but not required

**Attributes:**

* Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas

Early adopter of technology

  • Roofing Superintendent

    3 weeks ago

    Columbus, United States CentiMark Corporation Full time

    Job DescriptionJob DescriptionWe are currently seeking experienced commercial Roofing Superintendents in several market areas including: Cleveland, Columbus, Cincinnati, Dayton, Louisville, and Fort Wayne for our Spec Division.CentiMark Corporation is the nation's leader in the commercial/industrial roofing industry. We have been in business for over...

  • Roofing Superintendent

    3 days ago

    Columbus, United States CentiMark Corporation Full time

    Job DescriptionJob DescriptionWe are currently seeking experienced commercial Roofing Superintendents in several market areas including: Cleveland, Columbus, Cincinnati, Dayton, Louisville, and Fort Wayne for our Spec Division.CentiMark Corporation is the nation's leader in the commercial/industrial roofing industry. We have been in business for over...

  • Customer Experience Specialist

    1 week ago

    Columbus, United States Highlights for Children Full time

    Job DescriptionJob DescriptionCustomer Experience Specialist 1Department: OperationsReports To: Manager, Customer Experience At Zaner-Bloser, we create tools for educators that help elementary students become more joyful, creative learners and communicators. We support teachers’ efforts to inspire “aha” moments—moments of discovery, accomplishment,...

  • Customer Experience Specialist

    3 days ago

    Columbus, United States Highlights for Children Full time

    Job DescriptionJob DescriptionCustomer Experience Specialist 1Department: OperationsReports To: Manager, Customer Experience At Zaner-Bloser, we create tools for educators that help elementary students become more joyful, creative learners and communicators. We support teachers’ efforts to inspire “aha” moments—moments of discovery, accomplishment,...

  • Customer Experience Specialist

    1 month ago

    Columbus, United States Farm Credit Council Full time

    Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty...

  • Customer Experience Specialist

    5 hours ago

    Columbus, United States OhioHealth Full time

    Description Summary:Reporting to the Director, Customer Experience and Hospitality Services, the Customer Experience Specialist is a strategic partner responsible for leading the development, coordination, execution, and management of strategic consulting in support of the care site and OhioHealth Customer Experience Office, geared towards creating a...

  • Customer Experience Specialist

    4 weeks ago

    Columbus, United States British Swim School Full time

    Customer Experience Specialist Part Time • East Columbus Benefits: Fun and upbeat environment Purpose driven mission Opportunity for advancement Customer Experience Specialist About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure...

  • Customer Experience Specialist

    4 weeks ago

    Columbus, United States British Swim School of East Columbus - Delaware County Full time

    Benefits: Fun and upbeat environment Purpose driven mission Opportunity for advancement Customer Experience Specialist About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits: Competitive pay...

  • Customer Experience Specialist

    2 weeks ago

    Columbus, United States British Swim School Full time

    Customer Experience Specialist Part Time East Columbus Benefits: + Fun and upbeat environment + Purpose driven mission + Opportunity for advancement Customer Experience Specialist About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure survival of...

  • Customer Experience Specialist

    2 weeks ago

    Columbus, United States British Swim School Full time

    Customer Experience Specialist Part Time East Columbus Benefits: + Fun and upbeat environment + Purpose driven mission + Opportunity for advancement Customer Experience Specialist About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure survival of...

  • Customer Experience Specialist

    2 weeks ago

    Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time

    **Customer Experience Specialist** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...

  • Customer Experience Specialist

    2 weeks ago

    Columbus, United States British Swim School of East Columbus - Delaware County Full time

    Benefits: Fun and upbeat environment Purpose driven mission Opportunity for advancement Customer Experience Specialist About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits: Competitive pay...

  • Customer Experience Specialist

    2 months ago

    Columbus, United States British Swim School of East Columbus - Delaware County Full time

    Benefits: Fun and upbeat environment Purpose driven mission Opportunity for advancement Customer Experience Specialist About Us:A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.Compensation and...

  • Customer Experience Specialist

    3 days ago

    Columbus, United States British Swim School of East Columbus - Delaware County Full time

    Benefits: Fun and upbeat environment Purpose driven mission Opportunity for advancement Customer Experience Specialist About Us:A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.Compensation and...

  • Customer Experience Specialist

    1 week ago

    Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time

    **Customer Experience Specialist** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...

  • Customer Experience Specialist

    3 days ago

    Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time

    **Customer Experience Specialist** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...

  • Customer Experience Associate

    2 weeks ago

    Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time

    **Customer Experience Associate** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...

  • Customer Experience Associate

    3 days ago

    Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time

    **Customer Experience Associate** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...

  • Rep, Customer Experience

    2 months ago

    Columbus, United States Molina Healthcare Full time

    JOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider...

  • Therapeutic Recreation Spec 2

    2 weeks ago

    Columbus, United States InsideHigherEd Full time

    Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University,...