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Technical Subject Matter Expert
2 months ago
Job Location
90 TX - FSG National Accounts - Dallas, TX
Description
Technical Subject Matter Expert
Job Scope
A Technical Subject Matter Expert can perform all tasks involved with the Service Coordinator III job description.
Serve as primary in-house support in the area of expertise
Assist in developing processes and procedures in the area of expertise
Perform quality control for work performed by others. Travel not required.
Participate in root-cause analysis activities involving your area of expertise.
Provide feedback in area of expertise with strategy in efforts to improve FSG standards
Other duties as required to support the operation of FSG Leadership and Training & Development
Current on lighting/Development in specific SME applications.
Subject Matter Expert Types:
Lighting
Electrical
Estimating
Energy Management Systems
Signage
Qualifications
Responsibilities:
Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements.
Identifying areas where technical solutions would improve business performance Provide input to leadership about the different standards for area of expertise Involved in discussions with different customers, as needed, to explain in detail the scope of work needed
Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight area of expertise in resolution of business issue(s)
Developing/delivering/leading FSG strategy workshops internally and externally
Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
