Tram Attendant

Salary: $16.50 Hourly

Location : Fort Myers, FL

Job Type: Temp 21 (-6 months/No FRS/ -29 hours)

Job Number: 07267KI

Department: Transit

Opening Date: 08/30/2024

Closing Date: Continuous

Description

Come meet the hiring managers and tour the facility at our Job Fair on Tuesday, September 10th from 10:30AM - 1PM

3401 Metro Parkway, Fort Myers, FL

The Tram Attendant is responsible for providing exceptional customer service, assisting passengers with route information, and assisting drivers in the safe operation of routes. This class works under general supervision according to set procedures but determines how or when to complete tasks.

This is a temporary position with flexible hours beginning November 14, 2024 and ending April 23, 2025.

Duties and Responsibilities

• Ensure that guests abide by all policies and procedures.
• Provide general customer travel information.
• Sell individual bus passes.
• Process credit card and cash transactions.
• Provide crowd control and direct passengers.
• Monitor area and tram for passenger safety.
• Assist guests with wheelchairs or mobility devices on/off the tram; Maintains familiarity and compliance with ADA requirements.
• Make announcements and provide information on the tram with a microphone.
• Provide courteous and professional customer service to all passengers.
• Maintain area cleanliness by cleaning tram vehicles and monitoring stop cleanliness.
• Performs vehicle and equipment inspection including general maintenance and safety checks.
• Performs related work as assigned.

Education, Experience, Licensing

• Requires any combination of education and/or experience equivalent to graduation from high school or GED.
• One (1) year of customer service experience is preferred.
• Possession of a valid driver's license with an acceptable driving record is required.

Supplemental Information

• Must have the ability to lift up to 50 pounds, stoop, bend sit for long periods of time, load and unload wheelchair passengers and secure wheelchairs on the tram.
• Knowledge of Lee County geographical area.
• Ability to give directions, understand and use electronic maps; such as Google maps.
• Strong customer service skills and the ability to multitask.
• Knowledge of basic mathematics and be able to perform cashier transactions.
• Must be able to work any shifts based on operational needs, to include evenings, weekends, and some holidays.
• Must be able to work in all weather conditions, including nighttime.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at

To view our employee paid premiums, please visit:

Health Benefits:
•Medical Insurance
•Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
•Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
•Dental Insurance
•Vision Insurance
•Flexible Spending Accounts
•Medical Reimbursement Account
•Dependent Care Reimbursement Account
•Pharmacy, including Mail-Order Pharmacy
•Informed Health Lines (Nurse Hotline)
•Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
•Optional Life Insurance
•Long-Term Disability (60% of pre-disability salary at no cost to employee)
•Short-Term Disability
•Sick Leave Pool
•Flu vaccinations
•Wellness Programs

Financial Benefits:
•Florida Retirement System (FRS)
•Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)
•Deferred Compensation (457) Plans
•Financial Savings/Management Programs
•Eligible for membership with Suncoast Credit Union
•Employee Leave Benefits
•Holiday Pay - 11 Paid Holidays Annually
•Paid Sick Leave
•Paid Vacation Leave
•Bereavement & Civic Duty Leave
•Family and Medical Leave
•Military Family & Medical Leave
•Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you possess any combination of education and/or experience equivalent to graduation from high school or GED?

• Yes
• No

02

Do you possess a valid driver's license with an acceptable driving record?

• Yes
• No

03

Do you have the ability to lift up to 50 pounds, stoop, bend, sit for long periods of time, load and unload wheelchair passengers and secure wheelchairs on the tram?

• Yes
• No

04

How many years of customer service experience do you have?

• Less than 1 year
• 1-3 years
• Greater than 3 years
• I do not have any customer service experience

05

This is a Temporary position with flexible hours beginning November 14, 2024 and ending April 23, 2025. Are you able to work this schedule?

• Yes
• No

06

The work days and hours for this position vary to include days, evenings, weekends and some holidays. What types of shifts are you available to work? (Check all that apply)

• Days
• Evenings
• Weekdays
• Weekends
• Holidays

Required Question

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