Patient Relations Rep

1 month ago

Covington, United States St. Tammany Health System Full time

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.JOB DESCRIPTION AND POSITION REQUIREMENTSScheduled Weekly Hours: 40Work Shift: Mon - Fri 4:30am - 1pmJOB SUMMARY:The Patient Relations Customer Service Representative demonstrates excellent CARES customer service and communication skills; strong critical thinking skills; accurate interpretation of customer needs; efficient processing of requests with maturity, empathy, tact and patience. The Patient Relations Customer Service Representative rounds on patients; acts as liaison during the complaint review process; and assists with CARES customer service program. The Patient Relations Customer Service Representative recognizes that interruptions are work, and reorganizes workload to meet deadlines. MINIMUM QUALIFICATIONS: Minimum high school graduate or equivalent. Must have proficient computer-based application and office equipment skills. Proficiency in Microsoft Office suite, including Word, Outlook, Excel and PowerPoint. Ability to maintain logs, create memos, reports and other documents that are professional and grammatically correct. Superior customer service skills, good judgment and problem-solving ability required. Professional appearance and behaviors are a must. Excellent interpersonal and communication skills. Ability to communicate both orally and in writing in a clear manner using appropriate grammar and spelling. Highly organized, maintaining a neat and tidy work environment. Proficient multi-tasking skills required. Must be able to work flexible shifts, including weekends and holidays. Must be able to work with minimal direct supervision.Preferred Qualifications: Associate degree in health-related field preferred. Medical terminology and previous customer service relations in a healthcare environment preferred. EPIC medical record relations preferred. Experience in handling confidential materials preferred. PHYSICAL DEMANDS:Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 20 pounds is required. Physical Effort required: Constant (67%-100%) - handling/feeling, talking, hearing, seeingFrequently (34%-66%) - carrying, reachingOccasionally (1%-33%) - lifting, pushing/pulling, stooping, crouching, crawlingEMPLOYMENTEach St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.EQUAL OPPORTUNITY EMPLOYERSt. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.

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