Medical Director, Urgent Care

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Medical Director - Urgent Care uses quality metrics, relationship management, and care protocols to improve the performance and outcomes within the Urgent Care setting. Builds relationships and establishes credibility with physicians and other providers. Champions and implements strategies designed to improve outcomes and lower the cost of care. Reinforces and models a culture that emphasizes complimentary and coordinated care in the best interest of the patient. Typically reports to the Chief Medical Officer.Job Description

Minimum Qualifications

Education: Medical Doctorate (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited medical school required

Licenses/Certifications:

• Licensed to practice as MD or DO in the state of Texas

Experience / Knowledge / Skills:

• Minimum of five (5) years of clinical experience
• Minimum of three (3) years of leadership experience preferred
• Effective oral and written communication skills
• Ability to work collaboratively and exercise independent judgment with minimal supervision or oversight.
• Ability to analyze clinical data and convey findings in an effective manner to elicit change.
• Effective team leadership and performance management skills.

Principal Accountabilities

Strategic

• Participates in strategic and operational planning related to Memorial Hermann-GoHealth Urgent Care Network. Assists Memorial Hermann-GoHealth Network in maintaining an effective and efficient network, including performing services in accordance with the budget of the Memorial Hermann-GoHealth Network. Liaises with Memorial Hermann ED Departments, Specialists and Primary Care Physicians to ensure proper referral channels. Develops relationships with local providers and service agencies to improve bi-directional patient flow. This includes Memorial Hermann -employed, as well as private practice physicians, and other sources of patient referrals as well as follow-up opportunities, such as nursing homes, community agencies, etc.
• Uses these relationships to build new programs which support outside entities in their care missions, as well as driving new business to the Memorial Hermann-GoHealth network.
• Collaborates with the Health System CMO and Memorial Hermann-GoHealth leadership to address site-specific issues with both targeted and generalized measures to improve performance.

Clinical

• Provides direct patient care as a scheduled provider for the requisite number of hours per pay period as stipulated by leadership.
• Works directly with Associate Medical Director(s), if applicable, and/or Advance Practice Lead(s) to ensure that all centers are appropriately staffed, in line with staffing model and needs of community.
• Defines and coordinates clinical scheduling, leave for medical staff, continuing professional education, in-service training, and appropriate coding of medical records.
• Be a resource for covering sick-out calls both locally and across the market.
• Responds to volume surges and other unforeseen circumstances to preserve the patient experience and prevent patient reneging.
• Responds to needs and directs clinical staff during environmental and other unforeseen emergency events.

Quality

• Responsible for the appropriateness, timeliness and effectiveness of all educational initiatives relating to the Memorial Hermann-GoHealth Network.
• Presents patient education content at targeted community based forums.
• Evaluates and maintains staff competencies through quality and PI Reviews as well as ongoing education as needed.
• Explores opportunities for the Memorial Hermann-GoHealth Network to participate in clinical trials/research studies.
• Provides resident teaching as requested.
• Adheres to system Performance standards.
• Financial and Budgetary Performance.
• Standard operating procedures.
• Implementation of technologies and new equipment, coupled with training in those resources.
• Directs and collaborates with Associate Medical Director(s), if applicable, and/or Advance Practitioner lead(s) in chart audits for clinical KPI monitoring at the center, organizational, and individual level. Ensures that escalation protocols are being followed appropriately. Helps to develop, implement and periodically review clinical policies and procedures of the organization, as well as performance standards for providers that guide and support the provision of services to maintain and improve the quality of patient care and the proper functioning of the clinics.

Leadership

• Assists in recruitment, provider qualification and training, maintenance of competencies, proficiency testing, and regulatory compliance. Evaluates and remediates providers in collaboration with HR and their policies on employee assessment and discipline.

Administrative

• Cooperates with surveys and inspections related to the Memorial Hermann-GoHealth Network and in the implementation of any corrections or recommendations.
• Ensures proper designees are notified of all announced and unannounced surveys and inspections of the Memorial Hermann-GoHealth Network and of all preliminary and final reports and findings resulting from such surveys and inspections and implementing of any corrections or recommendations.
• Analyzes needs for higher or lower staffing tied to volume targets, and monitors NPS scores and complaints to identify positive and negative trends needing intervention.
• Participates with formal and ad hoc groups within GoHealth and the network Healthcare Partner as needed.
• Makes periodic reports to the Memorial Hermann-GoHealth Network's medical board, corporate board or other oversight body regarding the Program's budget, quality of care, installation of devices or equipment and such other matters related to the Program as may be requested from time to time.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Employee Signature: Date:

Manager Signature: Date:

Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles. Specific age groups that are served by this position are circled:

| Neonate | Infant | Pediatric | Adolescent | Adult | Adult/Geriatric |

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