Service Specialist

2 weeks ago

Jessup, United States UGI Utilities Full time

Requistion Number: 24649
When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

The hourly rate starts at $18.00, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes eligibility to earn a performance-based bonus or commssions on completed sales. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

This is a part-time role consisting of 30 hours per week (6 hours per day).

Posting

Job Summary (Purpose):

The Service Specialist ("SC") will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations. The SC will partner with the customer experience team and field operations to ensure that service revenue targets are met.Subject Matter expert for all utilization tools and dashboards associated with this function

Key Characteristics:

  • Must have prior experience with technician routing/dispatching/service scheduler
  • Collaborates with others to ensure execution of objectives
  • Has strong interpersonal skills and customer service skills
  • Focused on meeting objectives while balancing technician and customer needs
  • Must be analytical and capable of translating data into actionable results
Duties and Responsibilities:
  • Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures
  • Partner with various contractors as needed to ensure licensing and permitting standards are in compliance with local regulations
  • Collaborate with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
  • Emergency dispatching - Coordinate ETA with Drivers/Service Technicians and Customers
  • Work with District Operations to incorporate local knowledge to increase scheduling optimization
  • Review district dashboard and service health check daily.
  • Lead weekly District Service Planner meetings with district management.Make recommendations to maximize staffing, delivery, and service efficiencies.
  • Work with District Operations to prioritize, schedule or eliminate aging open work orders
  • Work with District Operations to ensure data collation and service work is posted daily
  • Partner with Delivery Specialist to ensure timely response for emergencies and execution of service and delivery related tasks as necessary
  • In-depth knowledge of the permit process, including permit package requirements, NOC's, creating, submitting, tracking, scheduling inspections, confirming inspection status, finalizing permits and completing liens.
  • Identify and comprehend urgent requests, manipulate and prioritize existing schedules.
  • Review and verify sub-contractor invoices and compare to job orders
  • Work as a liaison between our TSR group and building contractors.
Knowledge, Skills, and Abilities:
  • Knowledge of Safety protocols
  • Ability to understand and relate technical requirements
  • Proficient in Microsoft office products
  • SAP Service processes
  • Experience with Ariba guided buying and Ad-hoc orders
  • Strong communication skills
  • Effective problem-solving skills & acute analytical skills
  • Customer service orientation
  • Detail oriented with strong organizational & time management skills
  • Up to 25% travel requirement
Education and Experience Required:
  • 3 years' experience in service technician scheduling and/or logistics
  • Propane experience a plus
  • Multi-location scheduling experience preferred
  • High School diploma or equivalent required
AmeriGas is an Equal Opportunity and Affirmative Action Employer.The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Baltimore
Nearest Secondary Market: Washington DC
Job Segment: Behavioral Health, Substance Abuse, SAP, ERP, Healthcare, Part Time, Technology

  • Service Specialist

    7 days ago

    Jessup, United States AmeriGas Propane, Inc. Full time

    Requistion Number:24649When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...

  • Service Specialist

    3 weeks ago

    Jessup, United States AmeriGas Propane, Inc. Full time

    Requistion Number: 24649 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...

  • Service Specialist

    2 weeks ago

    Jessup, United States UGI Utilities Full time

    Job SummaryThe Service Specialist will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations.Key ResponsibilitiesBuild efficient service schedules for technicians in supported locations...

  • Service Coordinator

    2 days ago

    Jessup, United States AmeriGas Propane, Inc. Full time

    Job SummaryAmeriGas Propane, Inc. is seeking a highly skilled Service Specialist to join our team. As a key member of our operations team, you will be responsible for the daily dispatch and optimization of our Service Technicians.Key ResponsibilitiesBuild efficient service schedules for technicians in supported locations while adhering to service standard...

  • Patient Care Specialist

    24 hours ago

    Jessup, United States LifeBridge Health Full time

    Job Opportunity: Patient Care SpecialistAt LifeBridge Health, we are committed to delivering high-quality patient care and creating a healthier community. We are seeking a Patient Care Specialist to join our team at Levindale Hospital.Job Summary:The Patient Care Specialist will perform routine patient care procedures as determined by the plan of care and...

  • Harvest Specialist

    5 months ago

    Jessup, United States Verano Full time

    Job Summary The Harvest Specialist provides on-site support to daily harvest operations within a cannabis cultivation facility. As a Harvest Specialist, you are responsible for supporting harvest and post-harvest plant processing. Harvest Specialists may be cross-trained and asked to support other departments from time to time to meet business needs. ...

  • Window Cleaning Specialist

    4 weeks ago

    Jessup, United States Fish Window Cleaning Full time

    Fish Window Cleaning is a leading provider of window cleaning services. We are seeking a skilled and detail-oriented individual to join our team as a Window Cleaning Specialist. As a key member of our team, you will be responsible for providing exceptional service to our commercial and residential customers. Your primary duties will include cleaning glass...

  • Ecommerce Vendor Integration Specialist

    2 weeks ago

    Jessup, United States League Outfitters Full time

    Job Title: Ecommerce Vendor Integration SpecialistLeague Outfitters is seeking an experienced Ecommerce Vendor Integration Specialist to join our team. As a key member of our operations team, you will be responsible for integrating and onboarding various vendors and suppliers to our e-commerce system.Key Responsibilities:Integrate and onboard vendors and...

  • Service Optimization Specialist

    1 month ago

    Jessup, MD , USA, United States UGI Full time

    Job SummaryWe are seeking a highly skilled Service Specialist to join our team at AmeriGas Propane, Inc. This is a part-time role consisting of 30 hours per week (6 hours per day).Key ResponsibilitiesBuild efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures.Partner with various...

  • Product Marketing Specialist

    1 day ago

    Jessup, United States Perfect Placement Group, LLC Full time

    Job SummaryWe are seeking a highly motivated and experienced Product Marketing Specialist to join our team at Perfect Placement Group, LLC. As a Product Marketing Specialist, you will be responsible for promoting our MSI Quartz products to builders, architects, designers, and kitchen dealers.Key Responsibilities:Develop and execute marketing strategies to...

  • Packaging Specialist

    3 weeks ago

    Jessup, United States Verano Holdings, LLC Full time

    Job Summary The Packaging Specialist provides on-site support assembling and packaging products manufactured within a cannabis cultivation facility. As a Packaging Specialist, you are responsible accurately weighing, packing, and labeling cannabis flower, infused edibles, and cannabis extracts for shipment to retail dispensaries. The Packaging Specialist is...

  • Product Marketing Specialist

    1 day ago

    Jessup, United States Perfect Placement Group, LLC Full time

    Job OverviewWe are seeking a highly motivated and experienced Product Marketing Specialist to join our team at Perfect Placement Group, LLC. As a Product Marketing Specialist, you will be responsible for promoting our MSI Quartz products to builders, architects, designers, and kitchen dealers.Key Responsibilities:Develop and execute marketing strategies to...

  • Janitorial Specialist

    4 weeks ago

    Jessup, United States Republic National Distributing Company Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Janitorial Specialist to join our team at Republic National Distributing Company. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and organization of our buildings, ensuring a safe and healthy environment for our employees and visitors.Key...

  • Fulfillment Specialist Nights

    3 months ago

    Jessup, United States Chewy Full time

    Fulfillment Specialist Now Hiring up to $21.00 / hour  Your Opportunity: We're holding open interviews for on-the-spot job offers. As a member of our Fulfillment Center and Warehouse Team, you’ll thrive in an inclusive, safety-first work environment that values your individual ideas and perspectives. At Chewy, you’ll be empowered to build, grow,...

  • Business Collections Specialist

    3 weeks ago

    Jessup, United States LHH Recruitment Solutions Full time

    Job SummaryWe are seeking a highly skilled Business to Business Collections Specialist to join our team at LHH Recruitment Solutions. As a key member of our team, you will be responsible for conducting outbound calls to business clients, negotiating repayment plans, and maintaining accurate records of all collection activities.Key Responsibilities:Conduct...

  • Data Entry Specialist

    4 weeks ago

    Jessup, United States RightStone Full time

    Job DescriptionJob DescriptionRIGHTSTONE IS HIRING! We are looking for Data Entry Specialist inJessup Maryland 20794 for 6-month contract duration with $18/hr. pay. The identified candidate must maintain consistent high frequency of keystrokes (10,000 kph), with 100% accuracy confirmed by ‘double key’ verification. Will be responsible for checking...

  • Fulfillment Specialist Part-Time Weekend

    4 months ago

    Jessup, United States Chewy Part time

    Fulfillment Specialist Now Hiring up to $22.50 / hour  Our Opportunity:  As a member of our Fulfillment Center and Warehouse Team, you’ll thrive in a safety-first work environment where your voice matters. We will empower you to build, grow, and unleash your full potential. You will be recognized for your hard work and commitment, and we can’t...

  • Product Support Specialist

    3 weeks ago

    Jessup, United States Sysco Full time

    Job Summary:As a Product Support Advisor at Sysco, you will play a critical role in supporting the company's goals and objectives. Your primary responsibility will be to manage and support the implementation of corporate category strategies and initiatives within the operation company (OpCo). You will work closely with the sales staff to provide product...

  • Product Support Specialist

    1 week ago

    JESSUP, United States Sysco Full time

    Job SummaryAs a Product Support Advisor at Sysco, you will play a critical role in supporting the company's goals and objectives. Your primary responsibilities will include managing inventory to minimize Days Sales Outstanding (DSO), implementing corporate category strategies, and supporting sales staff with product assortment updates and training...

  • Environmental Health and Safety Specialist

    4 weeks ago

    Jessup, United States Chewy Full time

    Our Opportunity  Safety at Chewy is Paramount! Our Environmental Health & Safety (EHS) mission focuses on providing tools, resources, and environments that support safe, efficient, healthy behaviors and proactively encourages employees to lead their health and well-being.   To assist with delivering upon our mission, Chewy is seeking a full-time EHS...