INFRA. LEAD

Job title: INFRA. LEAD - End User Computing

Location: Cambridge, MA 02139

Contract

What are the top 3 skills required for this role?

1. ITIL SNOW Experience Required (Certification preferred) 2. Strong communication and delivery skills 3. Solid experience on Deskside, EUC technology, Network, server, SCCM, Active directory skill sets

Job summary:

We are seeking a dedicated Infra. Technology Specialist for the role of Senior Associate with 8 to 10 years of experience. The ideal candidate will have expertise in Deskside, EUC technology, Network, server, SCCM, Active directory technology with a strong background in maintaining open invoices, preparing reports from ServiceNow, MS Excel and PowerPoint. Additionally, the candidate will also serve as the primary POC to the stakeholders, being a POC for the entire site and manage critical instances P1/P2 with proactive communication. The candidate will also play a crucial role in enhancing our operational efficiency and contributing to our company's success.

Experience: 8 to 10 yrs.

Required Skills: SharePoint, Service Now, Service Desk, Service Desk App Support

Shift: Day

Roles & Responsibilities:

- Manages Break-fix, digital desk, SharePoint (centralized services), etc. for demand for Research users in the office.

- Prepare, Image and build Pcs, La[tops, configure and troubleshoot PC and manage end user hardware and software issue

- Experience on Mobile platform, MDM, support iPhone and iPad issues

- Manage Support on hardware, shell swap, printer, server, racking and stacking experience

- Prepare weekly and monthly report and share with the client and Client leadership

- Handle critical incidents such as P1/p2 and communicate to the stakeholders proactively

- Point of escalation for issues related to the site outside of the Lab environment.

- Hardware, network, infrastructure, etc. Hands on Experience in server, network, storage, backup technologies

Qualifications:

- Experience in handling Life science environment/client and experience in GXP, GMP environment

- Possess a strong technical background in End user computing, Deskside areas.

- Being primary point of contact for the site and proactively communicate to the stakeholders and high profile users.

- Demonstrate expertise in maintaining and managing open invoices.

- Have excellent problem-solving skills and attention to detail.

- Show proficiency in integrating SharePoint with other enterprise applications.

- Exhibit strong communication and collaboration skills.

- Have experience in implementing SharePoint governance and security best practices.

- Be capable of developing and maintaining comprehensive documentation.

- Display a proactive approach to identifying and addressing system improvements.

- Have a track record of successfully managing technical projects.

- Show ability to provide effective training and support to end-users.

- Demonstrate a commitment to continuous learning and professional development.

- Have a strong understanding of ITIL and ITSM processes.

Years of Experience: 8-10 Years of Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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